Air conditioning contractor · Oxnard, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty96−0.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#123 of 131 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★260 Google reviews · 19 photos
92%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$192typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Anacapa Heating & Air 4.8 out of 5, noting the owner responds to all feedback. Customers frequently praise punctual technicians, clear communication, and competitive pricing for HVAC installations, repairs, and maintenance. Recurring themes include efficient service, professional conduct, and honest assessments that avoid unnecessary upselling. However, several low-star reviews criticize poor post-sale support, specifically highlighting missed phone calls, delayed warranty repairs, and a lack of follow-up updates on completed jobs.
Google rating: 4.8 out of 5 from 260 reviews (92% five-star).
Reviews on this page: 260 Google reviews (211 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Anacapa Heating & AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anacapa Heating & Air: 76/100 on this factor. Category median: 94.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anacapa Heating & Air: 61/100 on this factor. Category median: 93.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Anacapa Heating & Air: 92/100 on this factor. Category median: 97.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Anacapa Heating & Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anacapa Heating & Air: 96/100 on this factor. Category median: 100.A
96
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Anacapa Heating & Air: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
260 Google reviews we collected
4.8of 5
5 stars23992%
4 stars42%
3 stars31%
2 stars21%
1 star125%
Praise vs complaints
Phrases our text analysis found in 211 written reviews
97%praise
Praise41597%
Complaints113%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1828%
Reasonable4063%
Overpriced12%
Not sure58%
$192-42% vs typical HVAC contractors
Middle half of what 51 customers paid ($135–$340) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11026%
Speed & response10825%
Quality & results6515%
Would recommend5312%
Price & value4310%
Communication297%
Honesty & trust184%
What customers talk about
We read 211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, knowledgeable, and in and out quickly.”
“The rep Jimmy was considerate, easy to work with, and quick to respond to questions and address concerns.”
“…and he never called her back and then she tried one more time and he never called back very unprofessional for ruining people‘s property and not retur…”
“Every aspect of the process was top notch from the office responding to my inquiry, to the free estimate, to the completed installation.”
“We’re so happy to have AC back at Firefly Ceramics and would definitely recommend Anacapa Heating & Air!”
“Based on our experience, I would not recommend this company.”
“Reasonable price and had replacement parts on hand.”
“Way overpriced.”
“Professional, diligent, and particularly great with communication.”
“he was honest with me about our system, I have not serviced our HVAC unit in 10 years and I just wanted a tune up and any cleaning it needed.”
People customers mention
David6 reviews
Roger4 reviews
Anthony4 reviews
Jimmy3 reviews
Ruben3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Anacapa Heating & Air for 8 kinds of job. Pick one to see what they paid and said.
Mark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is the second time I have used Anacapa Heating & Air Conditioning. Once before to do my Mother‘s house, and currently for my own personal residence. They were outstanding! A crew of 3. Worked all day nonstop… 9 hour day. Highly recommend! Will use them again should I need air-conditioning replacement or service.
Paid $2,000+Reasonable priceHVAC system repair
Sarah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Anacapa has been great to work with. Jimmy was very helpful and explained everything. Crew fixed my air in less than a day and made sure to clean up. No AI to deal with like some other companies. Prices are great! Used them for my I Itiel install and for repairs. Great experience.
Paid $2,000+Great priceHVAC system repair
GLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have an older home with an outdated and Mickey Moused system. I contacted Anacapa Heating and Air to get a proposal to replace the entire system and add air conditioning. They were prompt with a proposal that we could agree on and were able to start within a few days. It was not an easy job as the existing unit…
Paid $1,000+Great priceHVAC duct & vent repairHeating system installationInstall thermostat
Joe6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Dwayne was great! He was on time, friendly, and got my mini split system blowing cold air in no time. He gave me some maintenance advice to prevent my system going down again. Will use them again for my HVAC needs.
Paid $100–200Great priceHVAC system repair
Lalo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Our service man Julio was on time and very friendly. He did a good job with servicing our AC unit.
Paid $600–700Reasonable priceHVAC system repair
Brian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Excellent service. Very knowledgeable with troubleshooting the issue. Reasonable price and had replacement parts on hand. Would highly recommend Anacapa.
We recently had Anacapa Heating & Air install a completely new HVAC system at Firefly Ceramics after our old system completely stopped working. We got our quote from Tate on Monday, and just two days later, they had our new system installed!
Tate was great! Professional, knowledgeable, and in and out quickly. The installation crew was amazing as well and had the entire unit installed and running in only about 6 hours. They even made sure to get everything finished before we opened the shop at 12 PM so it didn’t interfere with our customers.
The whole process was quick, easy, and stress free. We’re so happy to have AC back at Firefly Ceramics and would definitely recommend Anacapa Heating & Air!
Price assessment: Reasonable price
Services: HVAC system repair
Response from the owner · 2 months ago
Thank you so much for the incredible review and for trusting Anacapa Heating & Air with Firefly Ceramics!
We know how important it is for a local business to stay comfortable and keep things running without disrupting customers, so we were happy to get your new system turned around quickly and have everything up and running before you opened.
I truly appreciate the kind words, and I’ll be sure to share your compliments with our installation crew. They take a lot of pride in doing quality work while being respectful of our customers’ homes and businesses.
Thank you again for choosing Anacapa and supporting another local Ventura County business. We’re glad Firefly Ceramics is cool and comfortable again!
— Tate & the Anacapa Heating & Air Team
SARA MARNELL2 reviewsiTotal number of Google reviews SARA has written across all businesses on Google Maps, not just this one.
Professional, diligent, and particularly great with communication. Jimmy was thoughtful and able explain to us our best options and then made sure to follow up to ensure a successful installation. Juan led the install and was hardworking and patient with our questions. We have so much respect for the work they do and grateful for their service.
Services: HVAC duct & vent installation
Response from the owner · 2 months ago
Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled to hear that Jimmy did a great job walking you through your options and making sure everything went smoothly from start to finish. We’ll also be sure to pass along your compliments to Juan and the installation team.
Communication, quality workmanship, and taking care of our customers are incredibly important to us, so it means a lot to hear that reflected in your experience.
Thank you for trusting Anacapa Heating & Air with your home. We truly appreciate your business and look forward to being here for you whenever you need us!
Mark K4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
This is the second time I have used Anacapa Heating & Air Conditioning. Once before to do my Mother‘s house, and currently for my own personal residence. They were outstanding! A crew of 3. Worked all day nonstop… 9 hour day. Highly recommend! Will use them again should I need air-conditioning replacement or service.
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair
Response from the owner · 2 months ago
Thank you so much for the great review and for trusting Anacapa Heating & Air not once, but twice! We truly appreciate you choosing us for both your mother’s home and your own.
Our install crews take a lot of pride in their workmanship, and it’s great to hear that their hard work and dedication stood out. We’ll be sure to pass your kind words along to the team!
Thank you again for the recommendation and your continued support. We’ll be here anytime you need us!
— The Anacapa Heating & Air Team
Sarah Galloway3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Anacapa has been great to work with. Jimmy was very helpful and explained everything. Crew fixed my air in less than a day and made sure to clean up. No AI to deal with like some other companies. Prices are great! Used them for my I Itiel install and for repairs. Great experience.
Price assessment: Great price
Price: $2,000+
Services: HVAC system repair
Response from the owner · 3 months ago
Thank you for taking the time to leave us such a thoughtful review!
We're so glad to hear you had a great experience with our team. Jimmy takes a lot of pride in making sure our customers understand their options, so he'll appreciate the shout-out. It's also great to hear our installation crew was able to get your system up and running quickly while leaving your home clean when the job was done.
We truly appreciate that you've trusted Anacapa Heating & Air for both your installation and repairs. Earning repeat customers is one of the biggest compliments we can receive.
Thank you again for your support and recommendation. We look forward to being here whenever you need us!
P SanchezLocal Guide · 378 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Anacapa was one of several local companies I got quotes from for installing full HVAC system and new ductwork. The rep Jimmy was considerate, easy to work with, and quick to respond to questions and address concerns. Their price was better than others and product recommendations were solid. If you're shopping around, I recommend giving them a shot.
Price assessment: Great price
Services: Install AC
Response from the owner · 3 months ago
Thank you so much for taking the time to share your experience and for trusting Anacapa Heating & Air with your new HVAC system and ductwork!
We're thrilled to hear that Jimmy made the process easy by being responsive, considerate, and attentive to your questions and concerns. We take great pride in providing honest recommendations, quality workmanship, and competitive pricing, so it's wonderful to know that stood out during your experience.
Your recommendation means a great deal to our team.
global cargo6 reviewsiTotal number of Google reviews global has written across all businesses on Google Maps, not just this one.
They installed a brand-new A/C system in our home last year. Unfortunately, it recently stopped working, even though it’s still under warranty. We’ve called this company at least 10 times and rarely get an answer. We finally spoke with someone last week, and they told us to call back on Monday, but once again, no one answered or returned our calls.
They were very responsive when we were buying the new equipment, but their customer service completely disappeared afterward. We eventually had to hire a third-party technician to get our A/C fixed.
Based on our experience, I would not recommend this company.
Response from the owner · 3 months ago
We're very sorry to hear about your experience and sincerely apologize for the frustration you've experienced. What you've described is not the level of service we strive to provide at Anacapa Heating & Air, and it's certainly not how we want any of our customers to feel, especially after trusting us with a new system installation.
I'd genuinely like the opportunity to help make this right. I wasn't able to locate a customer in our system under the name "Global Cargo," so it's possible the installation is under a different name or address. If you're willing, please give us another call and ask for me, Tate, the Operations Manager and or reach me through our website https://www.anacapaheatingandair1.com/. I'll personally look into what happened, review your warranty coverage, and do everything I can to assist.
We appreciate your feedback, as it helps us identify where we've fallen short and improve. We hope you'll give us the opportunity to restore your confidence in our company.
Guilherme Valladares1 reviewiTotal number of Google reviews Guilherme has written across all businesses on Google Maps, not just this one.
Overall great job by Anacapa. We had new AC, furnace, ductwork and temp-control zoning installed. Their installation team was courteous and professional and the company really worked with us to fit everything we needed in our budget. With such a big job, it was important to keep in close communication to work out issues as they came up. The sales and installation team were easy to reach and everything was resolved. We are very happy with our system and highly recommend Anacapa heating & air.
Services: Heating system installation, Install thermostat, HVAC duct & vent installation, Install AC
Response from the owner · 3 months ago
Thank you for your wonderful review and for trusting Anacapa Heating & Air with such a comprehensive home comfort project!
Installing a new air conditioning system, furnace, ductwork, and zoning system is a significant investment, so we're thrilled to hear that our team was able to provide a solution that met both your comfort needs and your budget. We also appreciate your recognition of our installation team's professionalism and the communication throughout the project. We believe staying responsive and working through any questions or challenges together is key to delivering a great customer experience.
It means a great deal to know you're happy with your new system and that you would recommend us to others. Thank you again for choosing Anacapa Heating & Air. We look forward to being your trusted HVAC partner for many years to come!
Welcome to the Anacapa family!
— The Anacapa Heating & Air Team
Lori and Jim Short (shared)1 reviewiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
After several years of procrastinating and having multiple contractors telling us a wide variety of things about a new AC installation, I finally found Anacapa Heating and Air. Every aspect of the process was top notch from the office responding to my inquiry, to the free estimate, to the completed installation.
Jimmy the estimator, knowledgeably explained the pros and cons of a heat pump, a traditional air conditioner and whether or not to use a gas furnace for heating. He measured our house for design of our new ducting system. He sat right down and wrote up three estimates on the spot and helped us decide on the best approach. With Jimmy’s advice I feel strongly that we made the right choice.
I’ve been thinking of adjectives to describe Brian, Luis, Tyler and the entire installation team. These come to mind: competent, punctual, skilled, conscientious, respectful, hard-working and polite. I could tell that they cared about doing the job right. My wife summed it up, “they were amazing!”
There were never fewer than four persons working at all times and the job was completed in two and one half days. We are enjoying our new air conditioning now during this summer heat wave.
Response from the owner · 3 months ago
Thank you so much for taking the time to share such a thoughtful review!
We're honored that you chose Anacapa Heating & Air. We'll be sure to share your kind words with Jimmy, Brian, Luis, Luis Jr, Tyler, and the rest of the installation team. They take great pride in educating our customers, providing quality craftsmanship, and treating every home with the care and respect it deserves. Knowing that your wife described the team as "amazing" means a great deal to all of us.
Thank you again for trusting us with your home comfort. We hope you enjoy your new system for many years to come, and if there's ever anything you need, we're just a phone call away.
Welcome to the Anacapa family!
— The Anacapa Heating & Air Team
Kersten Barr1 reviewiTotal number of Google reviews Kersten has written across all businesses on Google Maps, not just this one.
They were able to come to site very quickly, provided me several quotes and options, and once we had made a decision, they were able to get all the equipment installed in a very short timeframe. The installation team also did a wonderful job. Highly recommend!
Price assessment: Reasonable price
Services: HVAC system repair, A/C system repair
Response from the owner · 5 months ago
Thank you for the kind words and for trusting Anacapa Heating & Air with your project! We're thrilled to hear that our team was able to respond quickly, provide options that fit your needs, and complete the installation in a timely manner. We'll be sure to pass your compliments along to both our Comfort Advisor and installation team. We truly appreciate your recommendation and look forward to being your HVAC partner for years to come. Thank you for choosing Anacapa Heating & Air! ⭐⭐⭐⭐⭐
— The Anacapa Heating & Air Team
Erick NasserLocal Guide · 19 reviewsiTotal number of Google reviews Erick has written across all businesses on Google Maps, not just this one.
I never knew of a company that tried so hard at trying to lose potential revenue. I have been calling them to get a quote for over two weeks to have them provide me an estimate for two rooftop HVAC's for my commercial building. They dont answer the phone, they say they emailed the estimate when they didnt, then say their computer is glitching and cant resend it. If this is how they run their back-office operations I am happy they are not getting any of my business approximately $30K saved.
To the owner your staff needs to learn about how follow up with potential customers and answer telephones... each time I called it always went to vmail rarely a live person. The individual who I dealt with mostly was Ashley who was full of excuses and never provided an estimate.
Price assessment: Not sure
Services: HVAC system maintenance, Install AC, Service not listed
Response from the owner · 5 months ago
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced while trying to obtain a proposal from our team.
What you've described is not the level of communication or follow-up we strive to provide. While there may have been technical issues that contributed to the delays, that's not an excuse for the experience you had. We understand how frustrating it is to invest your time trying to get information and not receive the responsiveness you expected.
We appreciate you bringing this to our attention, as it gives us an opportunity to review our processes and improve. We take all customer feedback seriously and will be addressing your concerns internally with our team.
If you're willing, we'd appreciate the opportunity to discuss your experience further and better understand where we fell short. Please contact our office and ask for management directly.
Thank you again for your candid feedback, and we wish you the best with your project.
– The Anacapa Heating & Air Team
