Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Customers frequently highlight the shop's punctuality, fair pricing, and lack of high-pressure sales tactics. Positive feedback emphasizes professional communication, thorough inspections, and quick turnaround times for services like oil changes and general repairs. In contrast, lower-rated reviews cite concerns about unexpected high costs for basic services, perceived rudeness in customer interactions, and instances where diagnostic issues were not resolved or repairs took significantly longer than expected.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,040 Google reviews we collected
Phrases our text analysis found in 667 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 667 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dirk was very friendly and got me in and out very quickly.”
“The guy on the phone was rude as if I was an inconvenience.”
“I had a great experience with Dirk and the team at Anderson Automotive.”
“…0 because I didn't have time at the time to mess with it I also had a messed up back at the time.…”
“The are fast, with excellent customer service, keeping me well aware of the status/concerns about my vehicle.”
“Their prices are reasonable and they have wonderful customer service.”
“Pricey.”
“Dirk kept me informed throughout the process, was upfront about pricing, and made the approval process quick and easy.”
“Whiny mechanic that cries when doing a job that he get paid for and dishonest leadership because they're friends with said whiny mechanic.”
“I’ll definitely be back for future service and would recommend Dirk and the team at Anderson Automotive to anyone looking for quality work and great c…”
“I will never use them again and will never recommend them again.”
“They were very communicative, I’m very grateful I didn’t have to take it to the dealership.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Anderson Automotive for 8 kinds of job. Pick one to see what they paid and said.
Down to earth and informative. They are personable and knowledgeable. They do not try to over sell you and not high pressure. Would recommend.
We have used Anderson Automotive several times over the past 10 years. We have been pleased with their services. Their prices are reasonable and they have wonderful customer service. I never worry about my vehicle when it's in their care. I really do love that they will drive me home too.
I stayed in the office while Anderson Automotive technicians worked on my 2023 Subaru Forester. Met the owner. Dealt with most of their office folks and mechanics. For eight years, I have given then ALL my business for my three cars. They earn my business and loyalty every visit. The are fast, with excellent…
I had Anderson Automotive service a recently purchased vehicle, they were fast to get me in and out on short notice and answered all the questions I had about the new vehicle. They also caught a couple loose lug nuts. Thank you for taking care of me and I will definitely be back!
Came in for an oil change. Dirk was very friendly and got me in and out very quickly.
This is an outstanding company, with superior customer service. I recently had a situation where Anderson identified an issue with my shocks, which were under warranty at the dealership. The dealership was not willing to honor the warranty as the issue did not meet their criteria for replacement. Anderson…
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 146 | — |
| General repairs & maintenance | 90 | — |
| Auto maintenance | 36 | — |
| Auto engine diagnostic | 34 | — |
| Wheel alignment | 32 | — |
| Steering & suspension repair | 31 | — |
| Tires | 27 | — |
| Brake service & repair | 23 | — |
4.8 ★★★★★ 1,040 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Down to earth and informative. They are personable and knowledgeable. They do not try to over sell you and not high pressure. Would recommend.
Great service. Very professional always on schedule. Highly recommend.
We have used Anderson Automotive several times over the past 10 years. We have been pleased with their services. Their prices are reasonable and they have wonderful customer service. I never worry about my vehicle when it's in their care. I really do love that they will drive me home too.
You all always do a great job
Always professional
Hi Sharon, thank you for choosing Anderson Automotive for your car maintenance needs. We are so glad to hear that our team was able to provide friendly and quality service during your first visit. Your satisfaction is our top priority, and we look forward to continuing to provide exceptional experiences for you and your vehicle in the future. Thank you for taking the time to leave us a positive review, it means a lot to our team!
Great experience. Honest & friendly
I stayed in the office while Anderson Automotive technicians worked on my 2023 Subaru Forester. Met the owner. Dealt with most of their office folks and mechanics. For eight years, I have given then ALL my business for my three cars. They earn my business and loyalty every visit. The are fast, with excellent customer service, keeping me well aware of the status/concerns about my vehicle. When I needed brakes, or lots of AC COMPRESSOR WORK, the work was expensive, but fair priced. Routine maintenance too. Getting maintenance whether routine/scheduled or urgent repairs is rarely a fun expense. Reliable maintenance is just peace of mind I have had many wonderful auto experiences. They are honest and direct. I believe they are collectively trustworthy and reasonable with their fees/charges. I whole-heartily recommend them.Good people.
We are thrilled to have earned your loyalty, Gustave! Thank you for trusting us with your vehicles and for taking the time to leave us such a glowing review. Thanks again for recommending us, and we look forward to seeing you next time!
Good service for only what I need with suggestions for future work.
My check engine light is off, so I'm pleased about that! Thanks again!!
The work was completed correctly and on time.
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
