Vincent Santoro1 reviewTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook wonderful care of our beloved family member (Freya the bull dog)
Animal Eye Care Associates
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%86+50.5Reliability 26%73+19Value 15%85+12.9Experts Score= 82Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 32 pet nutritionistsPosition by Experts Score among all companies we track in this category. · better than 61%
4.8 ★★★★★ 26 Google reviews · 3 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Animal Eye Care Associates at a glance
Google reviewers rate Animal Eye Care Associates 4.8 out of 5 based on 26 reviews, noting that the owner has not replied to any feedback. Clients frequently praise the staff for their kindness, thoroughness, and willingness to answer questions while explaining treatment plans. Many highlight quick scheduling, efficient appointments, and reasonable pricing for services ranging from routine exams to surgery. No recurring criticisms appear in the provided excerpts, as all listed reviews are positive.
- Google rating: 4.8 out of 5 from 26 reviews (96% five-star).
- Reviews on this page: 26 Google reviews (14 with written comments, 3 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 20, 2026.
- Service: Pet Nutritionist serving Durham, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Animal Eye Care Associates: 86/100 on this factor. Category median: 83.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Animal Eye Care Associates: 73/100 on this factor. Category median: 77.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Animal Eye Care Associates: 85/100 on this factor. Category median: 88.A
85
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Animal Eye Care Associates: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
- 5 stars2596%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star14%
Praise vs complaints
Phrases our text analysis found in 14 written reviews
- Praise2296%
- Complaints14%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price222%
- Reasonable667%
- Overpriced00%
- Not sure111%
Topic share
How often each topic comes up in the written reviews
- Quality & results730%
- Staff & attitude730%
- Communication417%
- Speed & response313%
- Price & value14%
- Would recommend14%
What customers talk about
We read 14 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I feel lucky and grateful that they were able to provide such quick and thorough care for my pup.”
“Every single person I interacted with was kind and caring and communication was wonderful throughout.”
“I so appreciated her taking the time to field all of my questions, and explain not only what she was doing & why, but how the treatment plan would work.”
“My pup was referred here and I was quickly scheduled for a consult and then quickly scheduled for surgery.”
“I highly recommend Animal Eye Care Associates!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LisaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I highly recommend Animal Eye Care Associates! My pup was referred here and I was quickly scheduled for a consult and then quickly scheduled for surgery. Every single person I interacted with was kind and caring and communication was wonderful throughout. I feel lucky and grateful that they were able to provide such quick and thorough care for my pup.
Reasonable price
ChristinaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had such a great experience here - we were referred with a kitty with an eye infection that just wouldn't heal, and the doctor was so patient, kind and knowledgeable. I so appreciated her taking the time to field all of my questions, and explain not only what she was doing & why, but how the treatment plan would…
Great price
LisaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
They were AMAZING with our Frenchie, Sadie Mae. She back to a normal puppy within days of surgery. Definitely not in pain.
Reasonable priceService not listed
CLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great experience. Sunny is on the mend. Doctors are great, thorough and knowledgeable.
LeahLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Dr. Fontenelle was INCREDIBLE!! Her knowledgeability and kindness truly helped. We adopted our schnauzer almost 3 years ago. The care and kindness that everyone put into our baby is incredible! I’d pay 10 million for that!!! Bentley can see clearly already!!!!!!!!! Praise God for y’all!!!! Thank you!!!!! If…
Great priceService not listed
Rachel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
My dog has been a patient of Dr. Fontenelle’s for a few years now, and I couldn’t be happier with her care. She is thorough, efficient, and was quick to diagnose my dog’s eye disorder and get it under control; zero flare-ups since her diagnosis in 2022. I’m also thrilled that this new office has opened up in Durham-…
Photos
Customer reviews
4.8 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Lisa KLocal Guide · 12 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend Animal Eye Care Associates! My pup was referred here and I was quickly scheduled for a consult and then quickly scheduled for surgery. Every single person I interacted with was kind and caring and communication was wonderful throughout. I feel lucky and grateful that they were able to provide such quick and thorough care for my pup.
- Price assessment: Reasonable price
Christina ShackfordLocal Guide · 13 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had such a great experience here - we were referred with a kitty with an eye infection that just wouldn't heal, and the doctor was so patient, kind and knowledgeable. I so appreciated her taking the time to field all of my questions, and explain not only what she was doing & why, but how the treatment plan would work. If I could give 10 stars I would - well worth the 2 hour drive!
- Price assessment: Great price
Steve CarpenterLocal Guide · 118 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick in, quick out..
- Price assessment: Not sure
- Services: Service not listed
Lisa AllenLocal Guide · 15 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were AMAZING with our Frenchie, Sadie Mae. She back to a normal puppy within days of surgery. Definitely not in pain.
- Price assessment: Reasonable price
- Services: Service not listed
Angel PaganLocal Guide · 20 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a great Job with my Dog.
- Price assessment: Reasonable price
Ann MorganLocal Guide · 7 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally super folks. Made my pup feel at ease.
C QLocal Guide · 19 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience. Sunny is on the mend. Doctors are great, thorough and knowledgeable.
Leah BrownLocal Guide · 43 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Fontenelle was INCREDIBLE!! Her knowledgeability and kindness truly helped. We adopted our schnauzer almost 3 years ago. The care and kindness that everyone put into our baby is incredible! I’d pay 10 million for that!!! Bentley can see clearly already!!!!!!!!! Praise God for y’all!!!! Thank you!!!!! If your pup ever has issues with their eyes head on over because they will not disappoint!!
- Price assessment: Great price
- Services: Service not listed
Rachel Reynolds5 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy dog has been a patient of Dr. Fontenelle’s for a few years now, and I couldn’t be happier with her care. She is thorough, efficient, and was quick to diagnose my dog’s eye disorder and get it under control; zero flare-ups since her diagnosis in 2022. I’m also thrilled that this new office has opened up in Durham- much closer to my home than the Cary office!
Business details
- Address: 202 NC-54 Ste 101, Durham, NC 27713
- Phone: (919) 213-7070
- Website: aecassociates.com
- Service area: Durham, NC