Jim Goodding5 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAHNM is the bee's knees. Wonderful missions and people.
Animal Humane New Mexico
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%56+35.6Reliability 28%48+13.6Replies to reviews 8%23+1.9Experts Score= 51Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 32 pet adoptionPosition by Experts Score among all companies we track in this category. · better than 23%
4.5 ★★★★★ 1,483 Google reviews · 24 photos
78%five-star reviews
4.63★last 12 monthsAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
23%reviews answered by the owner
Oct 2026latest review
Animal Humane New Mexico at a glance
Reviewers frequently praise the facility's cleanliness, the health of the animals, and the friendly, knowledgeable staff who assist with adoptions, neutering, and end-of-life services. The adoption process is described as smooth, with visitors noting that staff provide thorough explanations and allow time for bonding. However, some low-star reviews criticize the veterinary clinic for missed appointments and poor communication, while others express frustration with restrictive adoption policies and unreturned calls regarding specific animals.
- Google rating: 4.5 out of 5 from 1,483 reviews (78% five-star).
- Reviews on this page: 1,483 Google reviews (920 with written comments, 98 with photos).
- Owner responses: the business replied to 23% of reviews.
- Most recent review: October 28, 2026.
- Service: Pet Adoption Agency serving Albuquerque, New Mexico.
Data from Google, last updated October 29, 2026.
Score profile vs other pet adoption
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Animal Humane New Mexico: 56/100 on this factor. Category median: 67.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Animal Humane New Mexico: 48/100 on this factor. Category median: 58.C
48
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Animal Humane New Mexico: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Animal Humane New Mexico: 23/100 on this factor. Category median: 40.D
23
Bar = this company · dark tick = category median.
Star ratings
1,483 Google reviews we collected
- 5 stars1,16278%
- 4 stars14210%
- 3 stars483%
- 2 stars252%
- 1 star1067%
Praise vs complaints
Phrases our text analysis found in 920 written reviews
- Praise55388%
- Complaints7512%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude39062%
- Quality & results7812%
- Price & value488%
- Speed & response376%
- Would recommend376%
- Communication213%
- Honesty & trust173%
What customers talk about
We read 920 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Upon arrival and throughout the visit, staff were super helpful, friendly and informative.”
“…re and the old guy that took us to the back to go see the cats was so rude since the beginning and we wanted to see a specific cat we saw in the inter…”
“The facilities and attention to detail really show how much care they give to the animals here.”
“They are terrible people they wouldn't take in a dog because it played with a stuffed animal like what is a dog suppose to do when it see's a toy loo…”
“They also are affordable and do not charge a fortune for euthanasia and cremation services.”
“So I was told call Animal Humane for HELP with my dogs surgery because it was very expensive w/my own vet.”
“Immediately was started on medication and am proud to say he is alive and thriving.”
“Attached is sed discharge which is slowly getting worse.”
“There really a great place , staff was amazing and you can tell they care for all dogs and cats there I highly recommend them for anyone .”
“I have been an avid user of The Center of Animal Humane of NM and would always rate this 5 Stars.”
“…little time before finalizing, Denise made the process real easy and explained everything very well!…”
“They never answer the phone and they kept my dog n never posted him to keep him for themselves … this is not a good shelter what so ever”
“I honestly don’t think I would have been able to keep my pets without their help.”
“But Friday and today I was lied to about a puppy I intended to adopt.”
People customers mention
- Society 15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MicheleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The campus is huge and the animals are so well cared for. All dogs get 2 walks per day and the staff are all animal lovers. ADOPY don't shop.
KLocal Guide · 115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing organization! Such healthy animals! Such great staff! Thanks for all you do
Issac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
There really a great place , staff was amazing and you can tell they care for all dogs and cats there I highly recommend them for anyone . With that we got our baby boy cobbweb / rocky thank you for making the process easy and giving me my new best friend 🙏
DanielLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The greatest experience of my life just kidding seeing dogs locked up in prison.Not my idea fun.
DanielaLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This beautiful boy stole our heart, adopting him was the best decision ever! Animal Humane does great work ❤️❤️❤️
DammionLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Beautiful and quite place everything was well organized. The Adoption process was very smooth I was able to visit the cat in a visiting room and spend a little time before finalizing, Denise made the process real easy and explained everything very well!
Photos
Customer reviews
4.5 ★★★★★ 1,483 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Michele BarelaLocal Guide · 18 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe campus is huge and the animals are so well cared for. All dogs get 2 walks per day and the staff are all animal lovers. ADOPY don't shop.
Joshua CusenbaryLocal Guide · 10 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly staff, nice and clean building.
Damaris “Dee” JollyLocal Guide · 3 reviewsTotal number of Google reviews Damaris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful people.
Jesus “Mr. J” LopezLocal Guide · 79 reviewsTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey took good care of my dog👍🏼
K MLocal Guide · 115 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing organization! Such healthy animals! Such great staff! Thanks for all you do
Issac Vogel1 reviewTotal number of Google reviews Issac has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThere really a great place , staff was amazing and you can tell they care for all dogs and cats there I highly recommend them for anyone . With that we got our baby boy cobbweb / rocky thank you for making the process easy and giving me my new best friend 🙏
Daniel ReichmanLocal Guide · 71 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe greatest experience of my life just kidding seeing dogs locked up in prison.Not my idea fun.
Kenneth BrewerLocal Guide · 52 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook Dog to go get neutered. Great staff great service
Shirley Jackson2 reviewsTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorlds away from the others
Business details
- Address: 615 Virginia St SE, Albuquerque, NM 87108
- Phone: (505) 255-5523
- Website: animalhumanenm.org
- Service area: Albuquerque, NM