Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Google reviewers rate Wildlife Rescue Inc. of New Mexico 4.6 out of 5 based on 151 reviews, with the owner responding to 20% of them. Customers frequently praise the staff’s kindness, resourcefulness, and willingness to accept injured birds, rabbits, and other local wildlife, often noting the facility’s pleasant setting. Recurring criticisms include limited operating hours, specifically the early afternoon closing time, and inconsistent phone availability. Additionally, several low-star reviews describe negative interactions with phone staff, citing rudeness or condescension when callers sought assistance for distressed animals.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
151 Google reviews we collected
Phrases our text analysis found in 105 written reviews
How often each topic comes up in the written reviews
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Beautiful facility in a beautiful part of the city with a very caring team.”
“I called for support and the man I spoke to was extremely rude then he said to me "you can bring him in to be euthanized or you can sit there and watc…”
“They inspected the pidgen quickly and I called a few hours later where I was told it had a broken coracoid bone.”
“They do great work!”
“I will continue to recommend them yet I don’t see myself going back there any time soon.”
“Well worth it to help out.”
praise complaint · found by our text analysis, Google review wording unchanged.
staff is incredibly kind and resourceful! thank you for facilitating our wildlife!
Someone in my neighborhood must have put out poison because today a baby rabbit in my backyard started passing out and then violently twitching. I called for support and the man I spoke to was extremely rude then he said to me "you can bring him in to be euthanized or you can sit there and watch him suffer." I am an…
Brought in an injured humming bird with the hope they could help the little guy. Unfortunetly, his injuries where to much and they had to humanely euthanize him. However, they went a step further and called us to let us know the situation, how it ended, and thanked us for helping. Beautiful facility in a beautiful part of the city with a very caring team.
Wonderful people. Have taken injured birds to them three times in the last ten years.
I dropped off 2 Injured pidgeons and they were so helpful and sweet and so caring.
Went to drop off an abandoned baby rabbit and the staff was so helpful and kind.
4.6 ★★★★★ 151 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
staff is incredibly kind and resourceful! thank you for facilitating our wildlife!
Thank you for caring about New Mexican wildlife.
Thank you Wildlife Rescue for all you do!
Someone in my neighborhood must have put out poison because today a baby rabbit in my backyard started passing out and then violently twitching. I called for support and the man I spoke to was extremely rude then he said to me "you can bring him in to be euthanized or you can sit there and watch him suffer." I am an animal lover. I would never watch an animal suffer without trying to help which is why I called. I was only asking if transporting the animal would cause more distress. I love what this organization does, but you cannot speak down to people when they are reaching out for help. Especially when they are in a crisis situation. That was a horrible thing to say to someone already upset about the situation. The rabbit passed within 5 mins after, before I could even get it loaded in my car much less the 25 min drive over there. Thanks for the support though.
I'm sorry that the bunny died and you got a poor response from us. we try to help all animals that are brought to us; in your instance, the bunny died before you could have gotten it to us to evaluate. I hope in the future that you will bring to our clinic any wildlife that you think needs help.
Brought in an injured humming bird with the hope they could help the little guy. Unfortunetly, his injuries where to much and they had to humanely euthanize him. However, they went a step further and called us to let us know the situation, how it ended, and thanked us for helping. Beautiful facility in a beautiful part of the city with a very caring team.
Thank you Ryan for bring us the humming bird. Your compassion and willingness to help gave the bird a chance at recovery.
Wonderful people. Have taken injured birds to them three times in the last ten years.
Thank you James for caring about New Mexican wildlife.
I dropped off 2 Injured pidgeons and they were so helpful and sweet and so caring.
Thank you for caring for New Mexican wildlife.
Great resource to learn about local wildlife and conservation efforts
Thank you Danessa. We are proud of our mission of education about and conservation of New Mexican wildlife.
My dog hurt a pigeon and this place took her in. Thank you.
Thank you Jasmin for caring about wildlife.
They do not answer the phones
Hi Stephen, we have a group of 13 phone volunteers who check messages left by the public and then try to respond within the hour. During our busy season, we may get as many as 30-40 phone calls/day. Our clinic staff is too busy, as they may get in 30 animals/day. Between April and September we have taken in 2500 animals. We provide some information on our phone message. Whoever calls you back will answer any questions you may have or help you decide what to do with an animal in need. We provide phone support 7 days/week--8-8 from April through September and 8-6 from October through March.
Wonderful people! Assisted with a baby bat that needed help.
Thank you for taking time to bring the bat to our clinic and supporting our mission to help wildlife.
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
