iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%82+56.8Reliability 31%64+19.7Momentum penalty6−9.4Experts Score= 67Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 66 accountantsiPosition by Experts Score among all companies we track in this category. · better than 17%
4.9★★★★★65 Google reviews · 6 photos
97%five-star reviews
3.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Anomaly CPA 4.9 out of 5 based on 65 reviews, highlighting services like tax planning, bookkeeping, payroll, and entity structuring. Clients frequently praise the firm's proactive financial advice, cost savings, and responsive communication that simplifies business operations. However, a recurring criticism in lower-rated feedback involves inconsistent follow-through and delayed status updates, particularly during staff transitions, despite the team's general knowledge and expertise.
Google rating: 4.9 out of 5 from 65 reviews (97% five-star).
Reviews on this page: 65 Google reviews (63 with written comments).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Anomaly CPAAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anomaly CPA: 82/100 on this factor. Category median: 90.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anomaly CPA: 64/100 on this factor. Category median: 86.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anomaly CPA: 6/100 on this factor. Category median: 100.F
6
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
65 Google reviews we collected
4.9of 5
5 stars6397%
4 stars00%
3 stars00%
2 stars23%
1 star00%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
97%praise
Praise10797%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2926%
Would recommend2523%
Speed & response2220%
Quality & results1312%
Communication1110%
Honesty & trust76%
Price & value33%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Anomaly has been super helpful and their team of experts are the best.”
“We've been working with Anomaly CPA for about a year now, and I'd highly recommend working with them!”
“5 stars from this company.”
“The staff try to ensure our queries are answered quickly.”
“The attention to detail and savings has been tremendous.”
“Monica Zhao, our main POC, has been very helpful: responsive, thorough, and easy to work with.”
“I wholeheartedly recommend Monica for any business seeking a dedicated tax professional who combines precision, insight, and genuine client care”
“They have put me in a position to scale my business at super affordable prices for all the services they provide.”
People customers mention
Kim8 reviews
Greg7 reviews
Phillips4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Anomaly CPA for 6 kinds of job. Pick one to see what they paid and said.
Luke10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★
editing my original review -
My experience started off great..
They had a change of staff and their new staff member Chris -- gave me the run around and could not commit to any timeline and or keep his word on anything.
I'm now working with Tom and he's great.
Initial account manager - Great
Chris - absolutely…
KirkLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
I’ve been working with Anomaly CPA for about a year and continue to use them because they have brought some strong tax-planning ideas to the table and clearly have knowledgeable people.
My frustration has been with communication, follow-through, and execution. There have been multiple times when I’ve had to follow…
Kasey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Anomaly is a great company, and I love dealing with Kim Phillips, she is great at her job.
She’s caring and she’s thorough. Anytime I have a question, she has an answer. Anytime I have a problem, she has a solution.
Thank you Kim and thank you Anomaly!
Stuart3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I switched to Anomaly 3 years ago and the best move I have made both personal an business. The attention to detail and savings has been tremendous. The people are all knowledgeable and more important LISTEN to our needs and desires. That was something that I did not have in the past. They are proactive with tax code…
Kelly8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We have been working with Anomaly and Kim for the past year. The staff try to ensure our queries are answered quickly. Kim from payroll has gone above and beyond to ensure our payroll is in order and we are very grateful for her hard work!
Carina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We've had the pleasure of working with Kim at Anomaly, and I can confidently say that her work is impeccable. She's been handling our payroll system flawlessly and is incredibly attentive to any questions we have. Her attention to detail and dedication make a huge difference for our team. Highly recommended.
editing my original review -
My experience started off great..
They had a change of staff and their new staff member Chris -- gave me the run around and could not commit to any timeline and or keep his word on anything.
I'm now working with Tom and he's great.
Initial account manager - Great
Chris - absolutely terrible would give - negative stars if I could.
Tom - absolutely Great..
YMMV fight for the right person to work with you.
Since most of my time had been with Chris as of late I'm leaving it at a 2 stars because the cumulative experience has been that..
But if Chris was out the picture.. 5 stars from this company.
Services: Accounting practices consulting, Business tax return preparation, Individual tax planning, Business tax planning
Julian Miller1 reviewiTotal number of Google reviews Julian has written across all businesses on Google Maps, not just this one.
I’ve been working with Anomaly CPA for about a year and continue to use them because they have brought some strong tax-planning ideas to the table and clearly have knowledgeable people.
My frustration has been with communication, follow-through, and execution. There have been multiple times when I’ve had to follow up repeatedly for status updates or timelines, and in some cases work only seemed to move forward after I escalated or checked back in.
I think there is real value in the firm’s strategic thinking, but the client-service and execution side has been inconsistent. I’m continuing to work with them and hope that improves, but based on my experience so far, 2 stars feels fair.
Price assessment: Overpriced
Services: Trusts & estates accounting, Accounting practices consulting, Business tax return preparation, Business consulting, Individual tax planning, Business tax planning, Individual income tax return preparation, Accounting services
Kasey Coleman5 reviewsiTotal number of Google reviews Kasey has written across all businesses on Google Maps, not just this one.
Anomaly is a great company, and I love dealing with Kim Phillips, she is great at her job.
She’s caring and she’s thorough. Anytime I have a question, she has an answer. Anytime I have a problem, she has a solution.
Thank you Kim and thank you Anomaly!
Bob BrennanLocal Guide · 72 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
I switched to Anomaly 3 years ago and the best move I have made both personal an business. The attention to detail and savings has been tremendous. The people are all knowledgeable and more important LISTEN to our needs and desires. That was something that I did not have in the past. They are proactive with tax code and also with helping my business in down times as well. That goes a long way.
Kelly Oates8 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
We have been working with Anomaly and Kim for the past year. The staff try to ensure our queries are answered quickly. Kim from payroll has gone above and beyond to ensure our payroll is in order and we are very grateful for her hard work!
Carina Galindo1 reviewiTotal number of Google reviews Carina has written across all businesses on Google Maps, not just this one.
We've had the pleasure of working with Kim at Anomaly, and I can confidently say that her work is impeccable. She's been handling our payroll system flawlessly and is incredibly attentive to any questions we have. Her attention to detail and dedication make a huge difference for our team. Highly recommended.
Noam PeledLocal Guide · 19 reviewsiTotal number of Google reviews Noam has written across all businesses on Google Maps, not just this one.
We've been working with Anomaly CPA for about a year now, and I'd highly recommend working with them! Monica Zhao, our main POC, has been very helpful: responsive, thorough, and easy to work with. The team has helped streamline our accounting processes, caught and addressed a few issues early, and reduced our overall accounting costs. All around, it's been a really smooth experience.
