Appliance repair service · Quincy, MA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%89+13.5Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★282 Google reviews · 24 photos
100%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Apex Appliance Repair five stars based on 282 reviews, noting that the owner responds to all feedback. Customers frequently praise the company for same-day availability, punctuality, and efficient repairs on ovens, washers, dryers, and refrigerators. Reviewers highlight clear communication, detailed explanations of issues, and fair pricing. The technician is described as knowledgeable and professional, often diagnosing problems quickly and providing thorough service without unnecessary work. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 282 reviews (100% five-star).
Reviews on this page: 282 Google reviews (264 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
Apex Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Appliance Repair: 100/100 on this factor. Category median: 90.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Appliance Repair: 99/100 on this factor. Category median: 87.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Appliance Repair: 89/100 on this factor. Category median: 97.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
282 Google reviews we collected
5.0of 5
5 stars281100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 264 written reviews
100%praise
Praise707100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1128%
Reasonable2564%
Overpriced13%
Not sure25%
$324+20% vs typical appliance repair
Middle half of what 23 customers paid ($227–$427) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response18426%
Staff & attitude14520%
Would recommend13118%
Quality & results9313%
Communication6810%
Honesty & trust466%
Price & value436%
What customers talk about
We read 264 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had an issue with my oven, and they came by the same day and had the oven fixed within 20 minutes.”
“Very friendly and knowledgeable , communication was on point as well.”
“This company will be our go-to for any and all future appliance repairs.”
“Excellent service diagnostic and advice from Nick including details explanations, decision tradeoffs and recommendations.”
“He came today to look at my dishwasher that was not working correctly.”
“He communicates promptly, shows up when he says he will, and does quality work.”
“Overall, frictionless experience with all pricing being fair and transparent.”
“Nick fixed our dryer quickly and his price was reasonable.”
People customers mention
Nick47 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apex Appliance Repair for 3 kinds of job. Pick one to see what they paid and said.
BorisLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent service! Prompt, reasonably priced and great result. Our refrigerator was collecting ice on the bottom and not draining. Nick came in and did a full service and clean up, replaced a couple of parts and showed me where and why the issue started. Will be in touch with additional applicants repairs needed. Thank you!
Paid $250–300Reasonable price
Patti3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Responded quickly to my inquiry. Was able to get an appointment within days. Fair and honest pricing. Explained everything that needed to be done and gave options. Would gladly recommend.
Paid $500+Reasonable price
Allison6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nick was great! Not only did he patiently listen to me explain the problem we were having with our Kitchen Aid fridge/freezer over the phone, he showed up on time for our appointment, took care of the issue with our fridge/freezer and then explained what he did and what we could do to help prevent issues in the…
Paid $300–350Reasonable price
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
On time and efficient. Showed me everything he was doing and explained the issues my fridge was having. Highly recommend
Paid $350–400Reasonable price
Scott6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend nick, great customer service. He was able to come right out, had my dryer fixed in no time, very fair pricing
Paid $250–300Great price
Scott11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nick really knows his stuff! Very easy to work with, excellent communication, and very competent and professional. Apex will be our go to company for any appliance issues in the future.
Nick was great- came in and wasted no time assessing the issue with our washer. Clearly knew what he was doing. Definitely would use him again.
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you for the great review! We’re glad Nick was able to quickly assess the issue with your washer and provide knowledgeable service. We appreciate you choosing Apex Appliance Repair for your washing machine service and would be happy to help whenever you need us again!
Mara Eakin1 reviewiTotal number of Google reviews Mara has written across all businesses on Google Maps, not just this one.
Fast, efficient, and so so nice! Will definitely be working with them again!
Response from the owner · 2 days ago
Thank you, Mara! It was a pleasure working with you. We’re happy you had such a positive experience—providing efficient appliance service and making the process easy for our customers is always our goal. Thank you for choosing Apex Appliance Repair, and we look forward to helping you again!
Gary Riccio3 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Excellent service diagnostic and advice from Nick including details explanations, decision tradeoffs and recommendations.
Response from the owner · a week ago
Thank you, Gary! It was a pleasure helping you and walking through the findings together. We want you to understand what’s going on with your appliance, the options available, and the pros and cons so you can feel confident in your decision. We appreciate your trust in Apex Appliance Repair and you taking the time to share your experience!
Joey Ciolino3 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Fantastic service. Had an issue with my oven, and they came by the same day and had the oven fixed within 20 minutes. They then preheated the oven to make sure it got to temperature before they left. They came well prepared and provided thorough service. Would highly recommend.
Response from the owner · a week ago
Thank you, Joey! We’re glad we could get out the same day and get your oven back up and running quickly. Verifying that it reached the proper temperature before wrapping up is an important part of making sure the repair is complete. We appreciate you recognizing the preparation and care that went into your service. Thanks for choosing Apex Appliance Repair and for the recommendation!
Anne Reddington6 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Repaired my oven. Came out on time, ordered the correct part and installed at agreed upon time. Customer service was excellent. Highly recommend.
Price assessment: Reasonable price
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Anne! We’re glad we could get your oven repaired and that both visits went smoothly. Showing up when promised and following through from diagnosis to the completed repair are important to us. We appreciate your recommendation and thank you for choosing Apex Appliance Repair!
Vannessa Flores3 reviewsiTotal number of Google reviews Vannessa has written across all businesses on Google Maps, not just this one.
Our landlord hired this company for our oven that needed a new unit for replacement. The repair was done in an impeccable timing with reassurance that the new unit worked. Very friendly and knowledgeable , communication was on point as well. Highly recommended. Thanks again!
Price assessment: Great price
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Vannessa! We’re happy we could get your oven working properly and keep you informed throughout the process. We know how disruptive an appliance issue can be, and we work hard to make repairs straightforward for both tenants and property owners. Thank you for recommending Apex Appliance Repair!
Harold & Harriett AGLocal Guide · 29 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
We had a great experience with Apex Appliance Repair. This company will be our go-to for any and all future appliance repairs. Nick was a pleasure to work with and immediately diagnosed our suspension issue on our washing machine. Nick is very knowledgeable and actually diagnosed our issue over the phone but was willing to do a formal diagnostic at our home per our request. Nick also took care of our dryer vent clean out which we'll have Apex back to do yearly moving forward. Overall, frictionless experience with all pricing being fair and transparent.
Price assessment: Reasonable price
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Harold and Harriett, for such a thoughtful review! It was a pleasure working with you and helping with your washing machine’s suspension issue and dryer vent cleaning. We want our customers to understand what’s wrong, what their options are, and what to expect for pricing, so your feedback means a lot. We’re grateful to be your go-to appliance repair company and look forward to helping with your annual dryer vent cleaning!
Mackenzie Pendergrast5 reviewsiTotal number of Google reviews Mackenzie has written across all businesses on Google Maps, not just this one.
Knew what he was doing, came prepared and was extremely friendly! My fridge was leaking and it was fixed within the matter of minutes. Highly reccomend
Price assessment: Great price
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Mackenzie! Glad we could find the source of your refrigerator leak and get it fixed quickly. Being prepared and making the repair process easy for our customers is something we take pride in. We appreciate your recommendation and your trust in Apex Appliance Repair!
Gabriel Pacheco2 reviewsiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
In and out, highly experienced, knew the exact problem with my washer in the first 10 seconds of walking in the door. Extremely responsive for how busy they are - even fixed the vent on my dryer while he was here without an asking!!
Price assessment: Great price
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you, Gabriel! We’re glad we could quickly pinpoint the issue with your washer and take care of the dryer vent while we were there. We truly appreciate you taking the time to share your experience and trusting Apex Appliance Repair. We’re here whenever you need us!
jian ma4 reviewsiTotal number of Google reviews jian has written across all businesses on Google Maps, not just this one.
Thank you, Jian! We’re glad you appreciated our quick, straightforward service. Thanks for choosing Apex Appliance Repair and taking the time to leave us a review!
