lyla carman14 reviewsTotal number of Google reviews lyla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy with our service—price is great and they do a great job!
APEX Pest Solutions
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%88+6.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 69 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 68%
5.0 ★★★★★ 135 Google reviews · 3 photos
98%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$140typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
APEX Pest Solutions at a glance
Google reviewers rate APEX Pest Solutions five stars based on 135 reviews, with the owner responding to 97 percent of them. Customers frequently highlight punctuality, friendly and knowledgeable technicians, competitive pricing, and flexible scheduling without long-term contracts. Services include general pest control and wasp removal. A recurring criticism in low-star reviews involves difficulty reaching the company by phone to schedule inspections.
- Google rating: 5.0 out of 5 from 135 reviews (98% five-star).
- Reviews on this page: 135 Google reviews (112 with written comments).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: September 25, 2026.
- Service: Flea Exterminator serving Opelika, Alabama.
Data from Google, last updated October 27, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.APEX Pest Solutions: 96/100 on this factor. Category median: 95.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.APEX Pest Solutions: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.APEX Pest Solutions: 100/100 on this factor. Category median: 97.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.APEX Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.APEX Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.APEX Pest Solutions: 88/100 on this factor. Category median: 93.A
88
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
- 5 stars13298%
- 4 stars21%
- 3 stars11%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 112 written reviews
- Praise16099%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price114%
- Reasonable686%
- Overpriced00%
- Not sure00%
$140+29% vs typical flea exterminators
Middle half of what 4 customers paid ($80–$203) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results4125%
- Staff & attitude4125%
- Speed & response2616%
- Would recommend2214%
- Price & value138%
- Communication127%
- Honesty & trust64%
What customers talk about
We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very happy with our service—price is great and they do a great job!”
“It took that came out to my house was knowledgeable, friendly and courteous and willing to answer any questions that I had.”
“Great customer service, they even worked me in the same day I called for appointment!”
“I’ll recommend them to others looking to make the switch for sure!”
“I bumped this up to a five star because the prices are great value compared to what some of the other competitors are charging.”
“Communication is great and technicians are knowledgeable”
“Honestly my best experience with pest control was Apex.”
People customers mention
- Billy 8 reviews
- Tyler 3 reviews
- Jerry 3 reviews
- Plummer 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired APEX Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
RobyLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
It took that came out to my house was knowledgeable, friendly and courteous and willing to answer any questions that I had. If in a couple of weeks I do see a decrease in the pest around my house. I bumped this up to a five star because the prices are great value compared to what some of the other competitors are charging.
Paid $80–100Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 14 | $66–$136 |
| Termite inspection | 7 | $72–$186 |
| Bug & insect extermination | 5 | $68–$131 |
| Ant extermination | 3 | $66–$194 |
| Spider extermination | 2 | $56–$126 |
| Termite extermination | 2 | $91–$371 |
| Hornet & wasp extermination | 2 | $99–$246 |
| Flea & mite extermination | 2 | $110–$323 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 135 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
J. David Blackerby5 reviewsTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook me 3 phone calls to get the inspection done!
- Price assessment: Reasonable price
- Price: $180–200
- Services: Termite inspection
- Pest type: Termites
Theresa McEachern3 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are always friendly and respectful. They do an excellent job.
- Price assessment: Reasonable price
- Price: $200+
- Services: Termite inspection, General pest inspection
- Pest type: Ants, Termites, Cockroaches, Spiders, Other
Roby 6776Local Guide · 107 reviewsTotal number of Google reviews Roby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt took that came out to my house was knowledgeable, friendly and courteous and willing to answer any questions that I had. If in a couple of weeks I do see a decrease in the pest around my house. I bumped this up to a five star because the prices are great value compared to what some of the other competitors are charging.
- Price assessment: Great price
- Price: $80–100
- Services: General pest inspection, Bug & insect extermination, Ant extermination
Jean Triplett5 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for treating my house! Great customer service, they even worked me in the same day I called for appointment!
- Services: Bug & insect extermination
Response from the owner · 2 months ago
Thank you so much for the 5 stars, Jean! We appreciate you!😁
Jim Rogers5 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat
- Services: Spider extermination
Response from the owner · 2 months ago
Thank you, Jim!!
Michael3 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways very courteous and thorough...highly recommended!
- Price assessment: Reasonable price
- Services: Termite inspection, General pest inspection, Bee extermination
Response from the owner · 2 months ago
The best kind of review! Thank you!🤩
Teresa Parker4 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleApex is a great company! Friendly staff & managers that always provide great service!!
- Price assessment: Reasonable price
- Services: General pest inspection
Response from the owner · 5 months ago
Thank you so much, Teresa! This is the best kind of feedback!🙌
Theresa McEachern3 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent experience. Polite, on time & taking care of business.
- Price assessment: Reasonable price
- Price: $60–80
- Services: Termite inspection, Bug & insect extermination
Response from the owner · 2 years ago
The best feedback! This is what we're striving to do every time. Thank you, Theresa!
Jake Barrow3 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic service, organized and easy to deal with.
- Services: Termite extermination
Response from the owner · a year ago
Thank you so much for the 5 stars and the great review!
Business details
- Address: 236 S Gay St, Auburn, AL 36830
- Phone: (334) 209-4763
- Website: apexauburn.com
- Service area: Opelika, AL