iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%54+7.6Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty90−1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★2,526 Google reviews · 24 photos
93%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$593typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Apex Pros Plumbing, Electrical, Heating and Air at a glance
Google reviewers rate Apex Pros Plumbing, Electrical, Heating and Air 4.8 out of 5 based on 2,526 reviews. Customers frequently praise technicians for punctuality, clear communication, and fair pricing across plumbing, electrical, and HVAC services. However, low-star reviews highlight concerns regarding high labor costs, unresolved equipment issues, and inconsistent scheduling or callback responsiveness.
Google rating: 4.8 out of 5 from 2,526 reviews (93% five-star).
Reviews on this page: 2,526 Google reviews (2,042 with written comments, 40 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 24, 2026.
Service: Dishwasher Repair Service serving Kettering, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
This companyDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Pros Plumbing, Electrical, Heating and Air: 83/100 on this factor. Category median: 86.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air: 81/100 on this factor. Category median: 81.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apex Pros Plumbing, Electrical, Heating and Air: 93/100 on this factor. Category median: 94.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air: 54/100 on this factor. Category median: 97.C
54
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Pros Plumbing, Electrical, Heating and Air: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
2,526 Google reviews we collected
4.8of 5
5 stars2,34793%
4 stars894%
3 stars171%
2 stars141%
1 star592%
Praise vs complaints
Phrases our text analysis found in 2,042 written reviews
98%praise
Praise4,13198%
Complaints932%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price12716%
Reasonable50962%
Overpriced8110%
Not sure10212%
$593+103% vs typical dishwasher repair services
Middle half of what 733 customers paid ($317–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,29231%
Speed & response79319%
Quality & results77918%
Communication51512%
Would recommend44411%
Price & value2516%
Honesty & trust1504%
What customers talk about
We read 2,042 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very personable, extremely knowledgeable and clearly explained everything we needed to know.”
“I called and he was rude and rescheduled me for Monday.”
“Quinton quickly figured out that our microwave was broken and causing the circuit breaker to trip.”
“They was a no show for the water repair that they was supposed to come back to fix”
“Great service very kind and professional highly recommend”
“He was very knowledgeable, but other then that our experience with Apex was absolutely horrible.”
“He expeditiously worked to identify and explain the causes of problems with our front light, backyard GFIs, and unused backyard outlets.”
“Did not respond as they said they would to help me with plumbing problem.”
“I appreciate his excellent service, and I would recommend him to anyone who needs a plumber.”
“I cannot stand this company at all and I recommend finding any other person/company.”
“Outstanding technician that paid a great deal to detail and doing an excellent job”
“This company is not user friendly poor work and over priced.”
“Dustin was honest in letting me know what I needed done for my furnace”
“At first I gave them a good review but it turned out the plumber Kaleb lied to me.”
People customers mention
Paramount107 reviews
James21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apex Pros Plumbing, Electrical, Heating and Air for 8 kinds of job. Pick one to see what they paid and said.
Dana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Abdulraham was great! Very professional, informative and courteous. Went above and beyond AND THEN SOME!!
Paid $1,600–1,800Reasonable priceInstallationService not listed
Bill8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Quinton quickly figured out that our microwave was broken and causing the circuit breaker to trip. He expeditiously worked to identify and explain the causes of problems with our front light, backyard GFIs, and unused backyard outlets. He was very personable, extremely knowledgeable and clearly explained everything…
Paid $1–200Reasonable price
Joe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Quinton was very polite and professional. He completed the job in a timely manner. I liked his personality.
Paid $1–200OverpricedElectrical parts assembly
Nancy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Some scheduling problems but repairs by Brad appear to be successful. Once arrived, he came earlier than scheduled which was appreciated. He worked quickly and quietly. He was respectful, friendly and had a wry sense of humor. He left the furnace area clean and bled all of the radiators. I was very pleased with his work.
Paid $2,000+Reasonable priceHeating system repair
Greg3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Ahmad was friendly and respectful and quick to determine cause and institute a fix. Then described what he had done.
Paid $200–400Reasonable priceFan installation
Danielle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This man went over and beyond he was amazing I will definitely be calling back for future plumbing issues
I was very glad to see someone like Kaleb. Friendly, polite, courteous and. helpful! Kaleb solved our concern regarding are water filter system. Thank you Kaleb
Response from the owner · 2 days ago
Thanks for sharing your experience, Laurance. It's great to hear that Kaleb was helpful in resolving your water filter system concern. Your satisfaction with our HVAC services is important.
Dana Wilmot4 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
Abdulraham was great! Very professional, informative and courteous. Went above and beyond AND THEN SOME!!
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Installation, Service not listed
Response from the owner · Edited 3 months ago
Thank you so much for your kind words! We're delighted you found Guillermo to be professional and informative. It’s great to hear you were pleased with the service and pricing. We're always here to help, Dana!
Bill Rowell8 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Quinton quickly figured out that our microwave was broken and causing the circuit breaker to trip. He expeditiously worked to identify and explain the causes of problems with our front light, backyard GFIs, and unused backyard outlets. He was very personable, extremely knowledgeable and clearly explained everything we needed to know. It was definitely a pleasure working with Quinton.
Price assessment: Reasonable price
Price: $1–200
Response from the owner · 3 days ago
Thanks for sharing your experience, Bill. It’s great to hear Quinton efficiently diagnosed the microwave issue and explained the electrical problems. Your feedback on his knowledge and personable approach is appreciated.
Lucid Lenny1 reviewiTotal number of Google reviews Lucid has written across all businesses on Google Maps, not just this one.
Services: Electrical parts assembly, Drain cleaning, Plumbing leak detection, Installation
Response from the owner · 4 days ago
Thanks for the great review, Phillip. It's wonderful to hear you found our team polite and quiet while delivering quality HVAC work. Your feedback is valued.
Maria Holland6 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Dustin was honest in letting me know what I needed done for my furnace
Response from the owner · 5 days ago
Thanks for your review, Maria. It's great to hear that Dustin provided you with honest information about your furnace needs. If you have any more questions or require further assistance, we're here to help.
Joe Grilliot2 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Quinton was very polite and professional. He completed the job in a timely manner. I liked his personality.
Price assessment: Overpriced
Price: $1–200
Services: Electrical parts assembly
Response from the owner · 5 days ago
Thanks for sharing your experience, Joe. It's great to hear that Quinton's professionalism and personality made a positive impact during your HVAC service. Your feedback is valued!
Nancy Roof1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Some scheduling problems but repairs by Brad appear to be successful. Once arrived, he came earlier than scheduled which was appreciated. He worked quickly and quietly. He was respectful, friendly and had a wry sense of humor. He left the furnace area clean and bled all of the radiators. I was very pleased with his work.
Price assessment: Reasonable price
Price: $2,000+
Services: Heating system repair
Response from the owner · 6 days ago
Thanks for sharing your experience, Nancy. We're pleased to hear that Brad's repairs were successful and that his friendly demeanor made the process smoother. Your feedback on scheduling is noted, and we strive to improve our service.
Tammy WalterLocal Guide · 17 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
I live an area with hard water. Always having water problems. But today I chose to go with Apex Plumbing. Guillermo went above and beyond in taking care of our kitchen sink and two bathrooms. He was friendly and professional and just the best at his work. He would enjoy a root beer or a Coke when the job is done. The man knows his stuff. It’s not often a plumber listens to what we told him. He did. Guillermo and Apex are my plumbers of choice.
Thanks for sharing your experience, Tammy. We're pleased to hear Guillermo provided excellent service for your kitchen sink and bathrooms. Your trust in Apex Pros means a lot. Enjoy that root beer!
Greg Cappiello3 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Ahmad was friendly and respectful and quick to determine cause and institute a fix. Then described what he had done.
Price assessment: Reasonable price
Price: $200–400
Services: Fan installation
Response from the owner · a week ago
Thanks for the review, Greg. It's great to hear that Ahmad was friendly and quick in diagnosing the issue. We aim to provide efficient HVAC solutions. Your feedback is valuable!
