Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Apex Pros Plumbing, Electrical, Heating and Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%54+7.6Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty90−1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Apex Pros Plumbing, Electrical, Heating and Air

Kettering, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.8★ from 2,526 Google reviews

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Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Pros Plumbing, Electrical, Heating and Air is better than 83% of dishwasher repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 81% of dishwasher repair services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apex Pros Plumbing, Electrical, Heating and Air is better than 93% of dishwasher repair services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 54% of dishwasher repair services.C
54
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Pros Plumbing, Electrical, Heating and Air is better than 90% of dishwasher repair services.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 100% of dishwasher repair services.A
100

Reviews for your job

Customers hired Apex Pros Plumbing, Electrical, Heating and Air for 8 kinds of job.

Apex Pros Plumbing, Electrical, Heating and Air for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 7 Google reviews tagged “Faucet installation”

TammyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I live an area with hard water. Always having water problems. But today I chose to go with Apex Plumbing. Guillermo went above and beyond in taking care of our kitchen sink and two bathrooms. He was friendly and professional and just the best at his work. He would enjoy a root beer or a Coke when the job is done.…

Reasonable priceToilet repairToilet installationFaucet installation
Clara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jacob was very professional and at the same hearing his customer’s views Arrived on time and cleaned area when done Great person for your company Thank you

Paid $800–1,000Garbage disposal installationFaucet installation
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Guillermo Rubke did an excellent job replacing a damaged, very old backyard faucet. The job involved interfacing with old pipes in a tight work area. In addition to demonstrating great skill and experience, Guillermo was courteous and answered all my questions, in addition to ensuring the work area was cleaned up…

Paid $400–600Reasonable priceFaucet installation
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great experience with Guillermo, he was early and worked diligently until the work was done.

Paid $1,000+Reasonable pricePlumbing pipe repairFaucet installationPlumbing leak repair
LINDALocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I would recommend Aaron over over again. He was very perfessional and kind. He did such a great job. I am very happy with quality of service I got. Linda

Paid $700–800Reasonable priceGarbage disposal installationFaucet installation
MitchLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Apex Pros followed up with me as promised. Luke worked on some of the electrical issues I had in the house, and Jacob handled the leaking under the crawl space that was throwing water almost to food levels.😵‍💫 The work that was done was much, and Luke is returning tomorrow to complete some extensive panel work. Great job guys.

Paid $1,000+OverpricedFaucet installation
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Apex did a great job installing my Sterling Shower unit (60” x 34” subway tile from Lowe’s) and new vanity in a basement Bathroom. Encountered a few problems with uneven walls etc but did a great job. Jake Valdes and his partner do the great work! Thanks! Would recommend Apex.

Paid $1,000+Reasonable priceRemodelingShower installationFaucet installation

Price

$593+103% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning115$37–$366
HVAC system maintenance89$27–$517
HVAC system repair86$278–$1.4k
Heating system installation83$1.2k–$2.4k
Toilet repair73$205–$554
A/C system maintenance71$26–$379
Install AC69—
Electrical outlet & switch repair68—

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