Experts Reviews · Company report
Apex Pros Plumbing, Electrical, Heating and Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%54+7.6Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty90−1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Apex Pros Plumbing, Electrical, Heating and Air

Kettering, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.8★ from 2,526 Google reviews

Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Pros Plumbing, Electrical, Heating and Air is better than 83% of dishwasher repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 81% of dishwasher repair services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apex Pros Plumbing, Electrical, Heating and Air is better than 93% of dishwasher repair services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 54% of dishwasher repair services.C
54
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Pros Plumbing, Electrical, Heating and Air is better than 90% of dishwasher repair services.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 100% of dishwasher repair services.A
100

Reviews for your job

Customers hired Apex Pros Plumbing, Electrical, Heating and Air for 8 kinds of job.

Apex Pros Plumbing, Electrical, Heating and Air for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$654
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 12 Google reviews tagged “Faucet repair”

R13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

O. Time, efficient, and personable

Paid $400–600Reasonable priceFaucet repair
Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I believe 5 stars is not enough for the exceptional service that was given to me. Guillenmo was prompt, kind,clear, very friendly, neat. I would recommend him to anyone that would expect exceptional service. Thank-you so much, Brenda B.

Paid $1–200Reasonable priceFaucet repair
fedrelli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Caleb was very professional and easy to understand and explained all the issues he went above and beyond what was expected

Paid $800–1,000Reasonable pricePlumbing leak detectionFaucet repair
C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★

Plumber was efficient and courteous, but cost was too expensive for the work provided. We still had to finish it after he did some of the work so that it wouldn't be even more expensive. To be fair, he was working on very old pipes, but cost was more than expected.

Paid $200–300OverpricedFaucet repair
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Super friendly and patient with questions. Great overall experience. No stress.

Paid $200–300Not sureFaucet repair
ChristinaLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My bathtub faucet wouldn't shut off. Guillermo figured out the issue really quick and made the repair. He was very friendly and professional. I really appreciated the fact that he talked to me like I was a person instead of a "stupid female" which I get a lot from repair people. Guillermo was great and I would highly recommend him.

Paid $600–700Not sureFaucet repair
Erika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Kaleb helped us with a very leaky outside faucet, and even though, despite his efforts, he couldn’t fully fix it (it’s an old and faulty faucet and needs to be completely replaced) he was able to stop the leak for now. Kaleb was very polite, professional, and transparent and told us our options going forward so we…

Paid $1–100Reasonable priceFaucet repairOutdoor plumbing system repairPlumbing leak repair
Willie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would like to start with Apex being a very good company and in particular Justin Thompson was a tee expert and professional. Scheduling was seamless hexarrived on time. Very professional, wealth of knowledge and expertise. I live out of taste but own a home in the Westerville area. I had an ongoing issue with a…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Lydia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Here for a quote to replace our shower faucet. Fast efficient and explained everything.

Faucet repair
WilliamLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Faucet repair
Jen9 months ago★★★★★

Rating only, no written review.

Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repairFaucet repair
Juana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Drain cleaningPlumbing leak detectionPlumbing pipe repair

Price

$593+103% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning115$37–$366
HVAC system maintenance89$27–$517
HVAC system repair86$278–$1.4k
Heating system installation83$1.2k–$2.4k
Toilet repair73$205–$554
A/C system maintenance71$26–$379
Install AC69—
Electrical outlet & switch repair68—

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