Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%81+19.6Value 14%54+7.6Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty90−1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREApex Pros Plumbing, Electrical, Heating and Air
Kettering, OH · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.8★ from 2,526 Google reviews
Report card
Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apex Pros Plumbing, Electrical, Heating and Air is better than 83% of dishwasher repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 81% of dishwasher repair services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apex Pros Plumbing, Electrical, Heating and Air is better than 93% of dishwasher repair services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 54% of dishwasher repair services.C
54
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apex Pros Plumbing, Electrical, Heating and Air is better than 90% of dishwasher repair services.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apex Pros Plumbing, Electrical, Heating and Air is better than 100% of dishwasher repair services.A
100
Reviews for your job
Customers hired Apex Pros Plumbing, Electrical, Heating and Air for 8 kinds of job.
Apex Pros Plumbing, Electrical, Heating and Air for HVAC duct & vent installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
All 3 Google reviews tagged “HVAC duct & vent installation”
Justin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
All around great service. Very accommodating and explained everything with clarity and detail. Great value for the price.
HVAC system repairHVAC system maintenanceA/C system maintenance
FLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Thank you Ian Rowell, best customer service ever. Handle any problem and installing new equipment professionally.
HVAC duct & vent cleaningCleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
VINCENT3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
HVAC duct & vent installation
Price
$593+103% vs typical dishwasher repair services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 16%Reasonable 62%Overpriced 10%Not sure 12%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 115 | $37–$366 |
| HVAC system maintenance | 89 | $27–$517 |
| HVAC system repair | 86 | $278–$1.4k |
| Heating system installation | 83 | $1.2k–$2.4k |
| Toilet repair | 73 | $205–$554 |
| A/C system maintenance | 71 | $26–$379 |
| Install AC | 69 | — |
| Electrical outlet & switch repair | 68 | — |
