Payroll service · Rockwall, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%88+27.1Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 19 payroll servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★13 Google reviews · 2 photos
100%five-star reviews
0%1–2★, last 13 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
APlus Payroll in Rockwall, TX holds a 5/5 rating from thirteen Google reviews, with the owner responding to every comment. Customers describe the service as affordable, easy to use, and superior to larger competitors. Recurring themes include quick turnaround times, seamless transitions from other providers, and attentive communication from dedicated account representatives. Reviewers highlight the company's responsiveness to questions and its ability to simplify the payroll process for business owners. No negative patterns or common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 13 reviews (100% five-star).
Reviews on this page: 13 Google reviews (13 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 10, 2024.
Service: Payroll Service serving Rockwall, Texas.
Data from Google, last updated October 27, 2026.
Star ratings
13 Google reviews we collected
5.0of 5
5 stars13100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 13 written reviews
100%praise
Praise20100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude525%
Would recommend525%
Speed & response420%
Communication315%
Price & value210%
Quality & results15%
What customers talk about
We read 13 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are attentive to detail and give the best service vs.”
“If you are looking for a great payroll company, I highly recommend Shannon and her team at APlus Payroll!”
“They have a quick turnaround time while setting up your new company.”
“APlus has literally walked us through each step and even explaining all of the options and benefits along the way.”
“And, its super affordable.”
“From the first meeting to discuss my company's needs to the bi-weekly runs, the attention to detail and attentiveness to our needs as the client comes first.”
People customers mention
Shannon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Meghann2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Our team absolutely loves working with Shannon and her team. They are attentive to detail and give the best service vs. some of the larger payroll companies. Their payroll technology is impressive but they also package that with amazing customer service, so it makes it hard to beat! If you are looking for a great…
Alma2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The staff at APlus payroll are wonderful to work with. They communicate with you every step of the way. They have a quick turnaround time while setting up your new company. They answer any questions you may have. They will work with your staff if there are any issues.
Brittex6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
APlus payroll has brought so much peace and ease to the payroll process. Any time we have had a question, they have been there with a solution. Would recommend them time and time again for any business looking to simplify and streamline the payroll process for happier employees!
StacieLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Frustrated with our current payroll company, I looked up companies near me. God is good! I found APlus payroll and words cannot express how smooth this transition has been. From the initial contact everyone has been kind and understanding of how stressful a change can have on a company. APlus has literally walked us…
Lynette6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The whole experience of switching from another payroll company has been so easy. Shannon was wonderful in explaining the process and Savanna did great with the set up. It is so easy all I have to do is send the bi-weekly hours and with a few hours I have all of my reports and know that everyone is getting paid correctly and on time.
Sheila11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We switched to APlus Payroll in September for My Computer Guy and the transition was smooth and process is faster and easier with a dedicated employee for our account.
Our team absolutely loves working with Shannon and her team. They are attentive to detail and give the best service vs. some of the larger payroll companies. Their payroll technology is impressive but they also package that with amazing customer service, so it makes it hard to beat! If you are looking for a great payroll company, I highly recommend Shannon and her team at APlus Payroll!
Response from the owner · 2 years ago
Meghann, thank-you so much for your kind review. We love Shannon too! Thank-you also, for recognizing the personal service that our team deliver. In this day and age, it would be easy to automate customer service, but we strongly believe in real people, offering real solutions for our clients. We are so thrilled that you are happy!
Alma McClintock2 reviewsiTotal number of Google reviews Alma has written across all businesses on Google Maps, not just this one.
The staff at APlus payroll are wonderful to work with. They communicate with you every step of the way. They have a quick turnaround time while setting up your new company. They answer any questions you may have. They will work with your staff if there are any issues.
Response from the owner · 2 years ago
Alma, we are so happy that you so satisfied. We always try to be a good partner so you can concentrate on building your business.We so appreciate you. Thank-you!
Brittex Bubbles6 reviewsiTotal number of Google reviews Brittex has written across all businesses on Google Maps, not just this one.
APlus payroll has brought so much peace and ease to the payroll process. Any time we have had a question, they have been there with a solution. Would recommend them time and time again for any business looking to simplify and streamline the payroll process for happier employees!
Response from the owner · 2 years ago
Reviews like yours make it all worthwhile. Thank-you so much for your kind words. We'll pass this on to Shannon, Mackenzie and the team. We greatly appreciate you and are happy to play our very small part in your success!
Stacie WilliamsLocal Guide · 46 reviewsiTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Frustrated with our current payroll company, I looked up companies near me. God is good! I found APlus payroll and words cannot express how smooth this transition has been. From the initial contact everyone has been kind and understanding of how stressful a change can have on a company. APlus has literally walked us through each step and even explaining all of the options and benefits along the way. Even after we have completed the setup with Time & Attendance, they were still tracking with the 401K process. APlus is truly with you every step of the way keeping you informed of further benefits that your business and employees have access with no additional cost. APlus is there for you, the client! Thank you APlus for your continued support and professionalism! You are the BEST!
Response from the owner · 2 years ago
Stacie, thank-you so much for your kind review. Our #1 goal is always to be a great partner, while being with you every step of the way. We never forget that behind every payroll is a person and good folks like yourself. Our team has very much enjoyed working with you throughout this process and we are so glad to hear we have made such a positive difference in such a short time. Thank-you again for allowing us the opportunity to partner with you!
Lynette Elledge6 reviewsiTotal number of Google reviews Lynette has written across all businesses on Google Maps, not just this one.
The whole experience of switching from another payroll company has been so easy. Shannon was wonderful in explaining the process and Savanna did great with the set up. It is so easy all I have to do is send the bi-weekly hours and with a few hours I have all of my reports and know that everyone is getting paid correctly and on time.
Response from the owner · 3 years ago
Lynette thank-you for taking the time to let us know how happy you are. Clients like you are why we do what we do. We love to make things easy! We'll be sure to pass on your kind words to Shannon and Savanna.
Sheila Hair11 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
We switched to APlus Payroll in September for My Computer Guy and the transition was smooth and process is faster and easier with a dedicated employee for our account.
Response from the owner · 3 years ago
Sheila, thank-you for your kind words. I know Shannon so appreciates your support and we greatly value the partnership with you. Glad to hear you are happy!
Kathy Rogers3 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Shannon and the entire support team at APlus Payroll are supreme in customer service. From the first meeting to discuss my company's needs to the bi-weekly runs, the attention to detail and attentiveness to our needs as the client comes first. I enjoy working with Shannon and Kayla--our support specialist. They truly care! APlus is now handling all of our family businesses payroll!
Response from the owner · 3 years ago
Kathy, thank-you so much for your kind review. Shannon and Kayla are wonderful and we are lucky to have them. Thank-you also for trusting us with your family businesses for your Payroll needs. We do not take the responsibility lightly and our goal is always to make sure you have more time to build your business, while leaving the Payroll details to us!
Cheyene Lane5 reviewsiTotal number of Google reviews Cheyene has written across all businesses on Google Maps, not just this one.
Shannon is wonderful to work with and is a great representative of her company. She is kind and courteous and so friendly. Her professionalism every time she and I speak is appreciated. A Plus Payroll is definitely the way to go for your business!! They take great care of you, as the customer.
Response from the owner · 3 years ago
Thank-you, Cheyenne, and yes, Shannon is amazing! We're so glad that you appreciate our 'personal and painless payroll' experience.
William Thompson4 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I love seeing the email pop into my account every other Thursday. I know my staff has been paid, my payroll reports have been produced and delivered and I didn’t have to do a thing! Their service is friendly, responsive, helpful and patient! I highly recommend APlus Payroll!
Response from the owner · 3 years ago
Thank-you so much for your lovely review and recommendation, William. It makes what we do so worthwhile!
Linda Barsalou14 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
APlus Payroll has been fantastic to work with. From Shannon making it easy for me to say yes to switching from other company to Elisabeth who has been the best to work with getting everything set up and easy to use. This company is SO MUCH better than previous company I was using. They make it seamless and I would recommend to anyone.
Response from the owner · 3 years ago
Thank-you for the lovely review, Linda. Shannon and Elisabeth are pretty great and we are so happy about your great experience! Please let us know if you ever see ways we can improve our service to you.
