Tree service · West Columbia, SC · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 99 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★101 Google reviews · 20 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the punctuality, professional communication, and thorough cleanup provided by this family-owned business. Reviewers highlight fair, upfront pricing and the owner's willingness to offer preservation options or discounts when possible. Services include tree removal, stump grinding, pruning, and emergency animal rescue. The company maintains a perfect 5/5 rating from 101 reviews, with no low-star feedback indicating recurring issues, though the owner has not replied to any customer comments.
Google rating: 5.0 out of 5 from 101 reviews (100% five-star).
Reviews on this page: 101 Google reviews (94 with written comments, 7 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: June 29, 2026.
Service: Tree Removal Service serving West Columbia, South Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Arbor EliteTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arbor Elite: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arbor Elite: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arbor Elite: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arbor Elite: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arbor Elite: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
–
Bar = this company · dark tick = category median.
Star ratings
101 Google reviews we collected
5.0of 5
5 stars101100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
99%praise
Praise20699%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1071%
Reasonable429%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4622%
Would recommend4220%
Quality & results3818%
Speed & response3215%
Price & value2914%
Communication126%
Honesty & trust94%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bill Gallagher, the owner is a very skilled professional climber and we highly recommend Arbor Elite for all your tree removal and trimming needs!”
“I highly recommend Arbor Elite to anyone looking for reliable, high-quality tree service.”
“Great experience, saved tree others would have removed.”
“The crew was professional, knowledgeable, and incredibly efficient from start to finish.”
“Their attention to safety and detail really stood out, and the pricing was fair with no surprises.”
“Everything was clearly communicated ahead of time, and the job was done beyond satisfaction.”
“Responsive, reliable, great communication, and cleaned up all debris after removing a dead limb from our backyard.”
People customers mention
Bill11 reviews
Gallagher3 reviews
Laura3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arbor Elite for 5 kinds of job. Pick one to see what they paid and said.
Ddon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
We contracted Arbor Elite tree service to remove 8 large pine trees in our backyard. We were very pleased and impressed with their work. Bill Gallagher, the owner is a very skilled professional climber and we highly recommend Arbor Elite for all your tree removal and trimming needs!
Don and Sharon Belanger.
Cabling & bracingTree removal
JJorDann1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
⭐⭐⭐⭐⭐
I couldn't be happier with the service! The crew was professional, knowledgeable, and incredibly efficient from start to finish. They arrived on time, took great care while removing and trimming the trees, and left my property spotless when the job was complete. Their attention to safety and detail really…
Reasonable priceTree removal
CChristy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Bill was great!! He gave us a quote and it was totally reasonable!! I would highly recommend!!
DDelia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We needed to have a large tree cut down. Bill and his team did a great job! They also cut the wood to the right size for our fireplace, liked we asked. Cleaned everything up very well before leaving. Great and quick communication, fast service.
Great price
AannickLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My cat was stuck in a tree for 48 hours. I call them at 438pm. He gave me a call back after his last job about 1035pm. At 1150pm they were at my location at 0020 am my cat was rescued and safely in the house. They were quick, knowledgeable , kind. I will use them again. But for my trees !!!!
Reasonable priceService not listed
JJonathan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Bill removed four dying trees, had the stumps ground, and trimmed two other trees for us. He went out of his way to make sure he could get as much done for us as he could without having us break the bank.
Tree stump grindingTree trimming & pruningTree removal
We contracted Arbor Elite tree service to remove 8 large pine trees in our backyard. We were very pleased and impressed with their work. Bill Gallagher, the owner is a very skilled professional climber and we highly recommend Arbor Elite for all your tree removal and trimming needs!
Don and Sharon Belanger.
Services: Cabling & bracing, Tree removal
T
Tony Forman7 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I couldn't be happier with the service! The crew was professional, knowledgeable, and incredibly efficient from start to finish. They arrived on time, took great care while removing and trimming the trees, and left my property spotless when the job was complete. Their attention to safety and detail really stood out, and the pricing was fair with no surprises. It's clear they take pride in their work and care about their customers. I highly recommend Arbor Elite to anyone looking for reliable, high-quality tree service. I will definitely be using them again!
Price assessment: Reasonable price
Services: Tree removal
C
Christy Harmon3 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
We needed to have a large tree cut down. Bill and his team did a great job! They also cut the wood to the right size for our fireplace, liked we asked. Cleaned everything up very well before leaving. Great and quick communication, fast service.
Price assessment: Great price
A
annick zabelLocal Guide · 7 reviewsiTotal number of Google reviews annick has written across all businesses on Google Maps, not just this one.
My cat was stuck in a tree for 48 hours. I call them at 438pm. He gave me a call back after his last job about 1035pm. At 1150pm they were at my location at 0020 am my cat was rescued and safely in the house. They were quick, knowledgeable , kind. I will use them again. But for my trees !!!!
Price assessment: Reasonable price
Services: Service not listed
J
Jonathan Estrella3 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Bill removed four dying trees, had the stumps ground, and trimmed two other trees for us. He went out of his way to make sure he could get as much done for us as he could without having us break the bank.
Services: Tree stump grinding, Tree trimming & pruning, Tree removal
R
Rebecca Scott7 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Mr. Bill came out and cut down a really big tree that was leaning over my house! Him and his wife is very polite and very professional! I highly recommend them for all your tree services!
Price assessment: Great price
Services: Tree removal
A
Allison OdomLocal Guide · 12 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
I would definitely recommend Mr Bill and his guys any day of the week. They are great and do an awesome job. Super nice people that treat you like family so if you need any tree work done go with arbor elite and ask for Mr Bill he will get you fixed.
Price assessment: Great price
Services: Tree trimming & pruning
D
debra robinson9 reviewsiTotal number of Google reviews debra has written across all businesses on Google Maps, not just this one.
This family owned company is the best. If I could I would give them 100 stars. The did the job in less time then expected, cleaned up the area. I will be using only them from now on out. Thank you!!!
