Tree service · West Columbia, SC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 99 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★98 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Stump Pros Stump Grinding five stars based on 98 reviews, with the owner responding to 73% of them. Customers frequently highlight the company's punctuality, rapid response times, and professional communication during stump grinding and removal services. Recurring themes include fair pricing, thorough cleanup of debris, and effective root extraction. No common criticisms are evident in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 98 reviews (98% five-star).
Reviews on this page: 98 Google reviews (92 with written comments, 11 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 30, 2026.
Service: Tree Removal Service serving West Columbia, South Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Stump Pros Stump GrindingTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stump Pros Stump Grinding: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stump Pros Stump Grinding: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stump Pros Stump Grinding: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stump Pros Stump Grinding: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stump Pros Stump Grinding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
5.0of 5
5 stars9698%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 92 written reviews
100%praise
Praise231100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5022%
Speed & response5022%
Price & value4319%
Staff & attitude3917%
Would recommend3214%
Communication125%
Honesty & trust52%
What customers talk about
We read 92 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stump Pros were there in 30 minutes and traced the roots to ensure a thorough job removing all stump and roots.”
“Saved the project schedule by being there so quickly.”
“They scheduled us very fast and their prices were very reasonable!”
“I couldn’t be happier with the service and professionalism from this company.”
“I would recommend them for any stump removal needs!”
“He communicated well on time with me, was here when promised and did a great job!”
“Extremely fast and efficient service, friendly, fair priced and honest.”
People customers mention
Steve7 reviews
Flowers6 reviews
Cameron3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stump Pros Stump Grinding for 2 kinds of job. Pick one to see what they paid and said.
EErikLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Was half a day into a major concrete job when we found a major stump buried beneath the prep area. Stump Pros were there in 30 minutes and traced the roots to ensure a thorough job removing all stump and roots. Saved the project schedule by being there so quickly. The technician identified several other stumps…
Great priceTree stump grindingTree stump removal
KKathleen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Fantastic job! He communicated well on time with me, was here when promised and did a great job!
Tree stump grinding
GGeorge7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Best guys around. Show up promptly. Clean. Professional. If you need stumps ground the right way and someone you can count on, call Stump Pros.
Tree stump grinding
SSteveK1396 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Stump Pros were here exactly when they said they would be here and handled the problem I was having with a HUGE old stump.
I couldn’t be happier with the service and professionalism from this company.
This is the third time we have used them and have recommended them to all of our friends and neighbors!
JJohnny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Stump Pros did a terrific job of taking out the stumps from 8 removals. Steve was professional and timely in his service. Was referred to them by the tree company and a friend, not disappointed at all. Thanks Steve for a job well done.
Great priceTree stump grinding
Ttina13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tristan came out and ground 6 stumps for us. He did an excellent job! Great communication, they did what they said they would when they would! Highly recommended!
Was half a day into a major concrete job when we found a major stump buried beneath the prep area. Stump Pros were there in 30 minutes and traced the roots to ensure a thorough job removing all stump and roots. Saved the project schedule by being there so quickly. The technician identified several other stumps and roots in the yard and took care of those as well. Super timely! Attention to detail! Thorough! Affordable! Great job and can’t thank yall enough!!
Price assessment: Great price
Services: Tree stump grinding, Tree stump removal
Response from the owner · 6 days ago
Thank you for your business! Greatly appreciate the feedback. ⭐️⭐️⭐️⭐️⭐️
K
Kathleen Marco4 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Stump Pros were here exactly when they said they would be here and handled the problem I was having with a HUGE old stump.
I couldn’t be happier with the service and professionalism from this company.
This is the third time we have used them and have recommended them to all of our friends and neighbors!
Response from the owner · 7 months ago
Always great working for clients like you! Thanks for your trust in Stump Pros!
J
Johnny Lopez1 reviewiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Stump Pros did a terrific job of taking out the stumps from 8 removals. Steve was professional and timely in his service. Was referred to them by the tree company and a friend, not disappointed at all. Thanks Steve for a job well done.
Price assessment: Great price
Services: Tree stump grinding
Response from the owner · 7 months ago
We do greatly appreciate your business, and look forward to helping you however we can in the future!
T
tina sinker13 reviewsiTotal number of Google reviews tina has written across all businesses on Google Maps, not just this one.
Tristan came out and ground 6 stumps for us. He did an excellent job! Great communication, they did what they said they would when they would! Highly recommended!
Response from the owner · a year ago
Always a pleasure to work with great customers like Tina!
R
Ronnie Mitchell12 reviewsiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
Wonderful service, very professional, friendly crew, they worked at our church big oak stump on fence line and did great work, I feel God sent them to us
Response from the owner · 7 months ago
Thank you so much! Glad we could help. 😎
S
Shannon Brazell12 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Stump Pros did an excellent job with stump removal at my office! They scheduled us very fast and their prices were very reasonable! Customer service was great! I would recommend them for any stump removal needs!
T
Tim VoravudhiLocal Guide · 53 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
I've now had 2 fantastic experiences with Stump Pros! They were professional, punctual, and did an excellent job removing several stumps from my yard. Stephen worked quickly, cleaned up thoroughly, and the pricing was very reasonable. It’s clear they take pride in their work and customer service. Highly recommend if you need stump grinding or removal done right. Thanks Stephen!
R
Ryan Hutson2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I had reached out to Stephen and his team just to inquire about a quote on grinding a few stumps. He quickly was able to give me a quote and within 30 minutes, a team member of his called and was at our house in under 2 hours. Superb service and I highly recommend Stephen and his team if you need any stump grinding completed. Highly recommend!
