Analyzing 7,446,1287.4M ReviewsFor 21,00321K Experts

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Ardent Counseling Center

Psychiatrist · Schaumburg, IL · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%87+24.6Replies to reviews 8%24+2Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 33 psychiatristsPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 253 Google reviews · 7 photos
94%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
7%reviews answered by the owner
Oct 2026latest review
📞 Call (888) 870-1775Request a call backWebsite ↗

Ardent Counseling Center at a glance

Google reviewers rate Ardent Counseling Center 4.9 out of 5 based on 253 reviews, frequently praising the staff's empathy, punctuality, and clear communication during therapy and psychiatry sessions. Patients also highlight the convenience of telehealth options and the straightforward process for handling insurance and scheduling. However, lower-rated feedback indicates occasional difficulties with prescription processing times and discrepancies regarding insurance network status, which led some individuals to seek care elsewhere.

  • Google rating: 4.9 out of 5 from 253 reviews (94% five-star).
  • Reviews on this page: 253 Google reviews (155 with written comments, 4 with photos).
  • Owner responses: the business replied to 7% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Psychiatrist serving Schaumburg, Illinois.

Data from Google, last updated November 1, 2026.

Score profile vs other psychiatrists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction90Reliability87Craft & service–Value–Momentum100Replies to reviews24Satisfaction: 90 (median 90)Reliability: 87 (median 83)Momentum: 100 (median 100)Replies to reviews: 24 (median 81)
Ardent Counseling CenterPsychiatrists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ardent Counseling Center: 90/100 on this factor. Category median: 90.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ardent Counseling Center: 87/100 on this factor. Category median: 83.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ardent Counseling Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ardent Counseling Center: 24/100 on this factor. Category median: 81.D
24

Bar = this company · dark tick = category median.

Star ratings

253 Google reviews we collected

  • 5 stars23994%
  • 4 stars104%
  • 3 stars00%
  • 2 stars10%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 155 written reviews

  • Praise11899%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5849%
  • Would recommend2420%
  • Quality & results1210%
  • Honesty & trust98%
  • Communication87%
  • Speed & response76%
  • Price & value11%

What customers talk about

We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very caring and professional extremely a huge help for me and my son”
  • “I highly recommend therapy and psychiatry services to everyone.”
  • “Very helpful and understanding of the situation and had great experience with the information of the entire experience.”
  • “…reat at helping you work through trauma, and she's great at building trust with her clients I've always been someone that couldn't/wouldn't trust beca…”
  • “Very easy to work with, they handle all insurance related questions, process to get started is simple and the session setup is easy to follow too!”
  • “Dr Orlando listens very well very attentive and very quick about his responses”
  • “Seamless billing and scheduling.”

People customers mention

  • Whitaker 5 reviews
  • Becky 4 reviews
  • Amber 3 reviews
  • Borowski 3 reviews
  • Kirk 3 reviews
  • Roth 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

I’ve had several sessions with Amber and she is the best! She listens and then responds. She has assisted me through some very tuff events throughout my life!!

Linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Carl is a wonderful counselor. He listens to what I have to say and seems to always know what questions to ask me to help me find solutions to any issues I may be having at the time. I look forward to and enjoy l our meetings.

Tammy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Very helpful and understanding of the situation and had great experience with the information of the entire experience.

BillLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Craig cares! Best for His Clients! He has and still is helping Me Tremendously! Raig has helped Me in so many Ways! God is Good and with Us!He is the Best!!!!!!!Yes Craig is the Man! Has been helping Me

Cassey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have been working with my psychiatrist here for years and they are absolutely amazing. One at scheduling appointments and two at staying on track with medication.

Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

our therapist Natalie is really great we appreciate her help with us and helping us work through our issues she is great at what she does

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Photos

Customer reviews

4.9 ★★★★★ 253 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Christine Howard4 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had several sessions with Amber and she is the best! She listens and then responds. She has assisted me through some very tuff events throughout my life!!

Linda Pagano10 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Carl is a wonderful counselor. He listens to what I have to say and seems to always know what questions to ask me to help me find solutions to any issues I may be having at the time. I look forward to and enjoy l our meetings.

Justin Forbes4 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very caring and professional extremely a huge help for me and my son

Tammy Mensing1 reviewTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful and understanding of the situation and had great experience with the information of the entire experience.

Debra Walker4 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Easy to connect by phone call.

Sheila Washington17 reviewsTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr A is amazing! She listens and gives excellent feedback! She is top tier!!

Bill BlairLocal Guide · 30 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Craig cares! Best for His Clients! He has and still is helping Me Tremendously! Raig has helped Me in so many Ways! God is Good and with Us!He is the Best!!!!!!!Yes Craig is the Man! Has been helping Me

James Linden1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chelsea is fantastic!

Heather ShannonLocal Guide · 20 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Linda is wonderful and super helpful. I feel better after I see my therapist

sharon white1 reviewTotal number of Google reviews sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always an excellent time conversations are wonderful

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Business details