Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Aris Auto 4.5 out of 5 based on 261 reviews, with the owner responding to only 11 percent of them. Customers frequently praise the shop for honest pricing, quick service during oil changes, tire repairs, and state inspections, as well as clear communication and friendly staff. However, recurring criticisms in low-star reviews highlight poor communication, confusing parking instructions, and instances of perceived rudeness or unexpected fees during inspections and diagnostic work.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
261 Google reviews we collected
Phrases our text analysis found in 176 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Car problems can be so stressful and I find they always take the time to explain things and are compassionate.”
“They are Disrespectful, gave me a inspection sticker I never asked him to then puts a rejection sticker because my check engine light was on even tho…”
“Genuinely lovely people, just make sure to call for an appointment as it seems they’re really busy; due to their great reputation in the area.”
“They are not honest, and will cheat you of your money.”
“Reasonable and affordable price (key factor for me), quick service, professional, and no bs marketing and promotion.”
“I have been going to Bob and team for years and they consistently do excellent work.”
“" He even tried to blame me stating it might haven been damaged before I took it for the inspection.”
“Great service at affordable rates, always my go to spot.”
“I reccomend you save yourself the headache, being spoken to disrespectfully, and being overcharged.”
“I highly recommend this business to anyone considering their services.”
“Needless to say, I recommend going elsewhere for state inspections if you like being treated with any semblance of respect.”
“He called me later that day to explain what would need to be done and the price, that he explained could go up once they see exactly what the damage was.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Aris Auto for 8 kinds of job. Pick one to see what they paid and said.
Disorganized mess full of people who aren't capable of performing a state inspection or communicating clearly and professionally with their prospective customers. Also had a really creepy, sexist sign in the lobby recommending cheating on your wife with multiple women. Ew.
Bob was so nice! It truly is refreshing to find a good mechanic these days. Got an oil change and tire rotation. Very reasonable on pricing as well. They had my car in and out very quickly. I will be coming here frequently for all car related repairs. Genuinely lovely people, just make sure to call for an…
Quick and easy state inspection. The parking lot is a bit awkward but it's easier if you turn in from Somerville Ave
I have been going to Bob and team for years and they consistently do excellent work. They are always up front and honest and try to be cost-minded when making their recommendations. Car problems can be so stressful and I find they always take the time to explain things and are compassionate. I am so appreciative of all of their work!
They are Disrespectful, gave me a inspection sticker I never asked him to then puts a rejection sticker because my check engine light was on even though it was not on when I dropped my car off. Come to find out the reason my light was on, they forgot to put my coolant overflow cap back on luckily I found out and…
The staff is knowledgeable, friendly and gets the job done in the time they say they will. As a heads up, due to the reliability factor, they're also pretty booked up these days! Make sure to call ahead and make an appointment!!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 10 | — |
| General repairs | 9 | — |
| Tires | 8 | — |
| General repairs & maintenance | 8 | — |
| Brakes | 7 | — |
| Vehicle Inspection | 4 | — |
| Vehicle safety inspection | 3 | — |
| Hybrid vehicles service | 2 | — |
4.5 ★★★★★ 261 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Disorganized mess full of people who aren't capable of performing a state inspection or communicating clearly and professionally with their prospective customers. Also had a really creepy, sexist sign in the lobby recommending cheating on your wife with multiple women. Ew.
Kevin was a life saver right as they were closing!
Bob was so nice! It truly is refreshing to find a good mechanic these days. Got an oil change and tire rotation. Very reasonable on pricing as well. They had my car in and out very quickly. I will be coming here frequently for all car related repairs. Genuinely lovely people, just make sure to call for an appointment as it seems they’re really busy; due to their great reputation in the area.
Quick and easy state inspection. The parking lot is a bit awkward but it's easier if you turn in from Somerville Ave
Went to get a state inspection and they told me to “pull around” with no further instructions. I pulled in from the side that wasn’t blocked by a bunch of haphazardly parked cars and they jeered at me to turn around on the street and come back the other way (which was, again, mostly blocked by a ton of haphazardly parked cars) and go in that garage, pointing to the right where there were two garages. I pulled around and toward the garage closest to where the guy pointed and he laughs at me and makes some snarky comment about me to his buddy, and just tells me to leave the car and snatches my keys. Turns out he wanted me in the other garage—would’ve been nice if he actually specified which of the two originally, instead of just laughing at me when I guessed incorrectly. After inspection, left my car reeking of cigarettes, AC blasting, seatbelts stretched out, and headlights shut off. Needless to say, I recommend going elsewhere for state inspections if you like being treated with any semblance of respect.
I have been going to Bob and team for years and they consistently do excellent work. They are always up front and honest and try to be cost-minded when making their recommendations. Car problems can be so stressful and I find they always take the time to explain things and are compassionate. I am so appreciative of all of their work!
Thanks so much for your kind words Brenna!
They are Disrespectful, gave me a inspection sticker I never asked him to then puts a rejection sticker because my check engine light was on even though it was not on when I dropped my car off. Come to find out the reason my light was on, they forgot to put my coolant overflow cap back on luckily I found out and got a new one before I lost all my radiator fluid and seized my engine,I would stay far away from this guy.
Hi Rob, Thank you for the feedback. I want to make sure we clear up any misunderstandings regarding your service. To recap, you brought your car to us with a request to diagnose an overheating engine. We did that and installed a hose you provided to correct the issue of the twisted hose. Your car failed inspection because of the preexisting P1217 (Engine over temperature) code stored in your car's computer. I see we were also able to reinspect the car with a passing sticker 9 days later. If you'd like to discuss your service with me directly, please don't hesitate to reach out. Alex Varelis
The staff is knowledgeable, friendly and gets the job done in the time they say they will. As a heads up, due to the reliability factor, they're also pretty booked up these days! Make sure to call ahead and make an appointment!!
Thanks Bryna! And yes, please do try to make an appointment!
Came in with a flat tire, left with the tire patched and remounted in 15 minutes.
Glad we could help Joe, Thanks!
Great shop: straightforward, honest, efficient.
To have a customer recognize the exact things we aim to provide and to take the time to write them in a review is so meaningful to all of us. Thank You!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
