iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.8★★★★★430 Google reviews · 23 photos
93%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$383typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional demeanor, and clear communication of technicians, noting that they often identify additional issues and provide transparent pricing. Positive reviews highlight efficient service for tasks like pipe relining, leak repairs, and water heater installations. However, low-star feedback cites patterns of missed appointments, rude phone interactions, and technicians arriving without necessary equipment, which sometimes led to temporary fixes or disputes over service fees.
Google rating: 4.8 out of 5 from 430 reviews (93% five-star).
Reviews on this page: 430 Google reviews (308 with written comments, 6 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 31, 2026.
Service: Water Purification Service serving Palmetto, Florida.
Data from Google, last updated October 31, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Armstrong Bros PlumbingWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Armstrong Bros Plumbing: 81/100 on this factor. Category median: 88.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Armstrong Bros Plumbing: 68/100 on this factor. Category median: 86.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Armstrong Bros Plumbing: 81/100 on this factor. Category median: 85.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Armstrong Bros Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Armstrong Bros Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Armstrong Bros Plumbing: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
430 Google reviews we collected
4.8of 5
5 stars39993%
4 stars123%
3 stars10%
2 stars20%
1 star164%
Praise vs complaints
Phrases our text analysis found in 308 written reviews
96%praise
Praise55996%
Complaints234%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price819%
Reasonable2865%
Overpriced12%
Not sure614%
$383-20% vs typical water purification services
Middle half of what 32 customers paid ($271–$502) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16829%
Speed & response13223%
Quality & results9516%
Would recommend8414%
Price & value5910%
Communication315%
Honesty & trust132%
What customers talk about
We read 308 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both Kenny and Garrett were professional and polite and respectful of the house and property.”
“I would never give this business my money, I called Monday 2/23 at 8:20 AM and the lady answering the phone had a rude tone and was not kind.”
“Polite, timely and did extra for us to make sure we wouldn't have any additional problems all within the hour they quoted us to take care of the problem.”
“Kenny and Garrett did an excellent job relining our pipes.”
“This not only damaged the flooring around the toilet but caused the entire ceiling near our front door to crumble and flood with water.”
“I would recommend them to anyone who needs the pipes relined'”
“We would not recommend this company based on our experience.”
“They’re always punctual, friendly, and deliver high-quality work at reasonable prices.”
“Feel I was over charge.”
“He quickly diagnosed the problem, clearly explained my options without any pressure, and completed the repair with exceptional attention to detail.”
“It’s rare to find someone who takes this much pride in their work and genuinely cares about the customer experience.”
People customers mention
Milton12 reviews
Brothers9 reviews
Chuck7 reviews
Amber6 reviews
Chris6 reviews
Kenny4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Armstrong Bros Plumbing for 8 kinds of job. Pick one to see what they paid and said.
SSteveLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★
Kenny and Garrett did an excellent job relining our pipes. They showed us the repairs needing by scoping our lines. before and after videos showed us exactly what was done and we are very pleased with the results. Both Kenny and Garrett were professional and polite and respectful of the house and property. I would…
Paid $2,000+Great pricePlumbing pipe repair
JJeff3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Chuck and his apprentice were great and very professional. Originally called for a leak under kitchen sink and while here fixed an additional leak with the toilet tap.
Paid $200–400Great priceToilet repair
GGeorgeLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I was able to get an immediate quote and installation. I was not in town, so the tech called to let me know that he was there.
RRock1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Absolutely outstanding experience from start to finish! I can’t say enough good things about the plumber who came out today. He was incredibly friendly, professional, knowledgeable, and efficient. He got the job done quickly and made sure everything was taken care of properly. What impressed me just as much was how…
Paid $400–600Great priceFaucet repair
LLisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Quick response for an emergency call on a Saturday!! Chuck was knowledgeable and made short work of a problem I created. Rates are very reasonable as well! Highly recommend Armstrong Brothers Plumbing!!
Paid $200–400Great priceFaucet repair
LLinda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Shower was clogged with sewer water and flooded the bathroom, walk-in closet & hallway.
Kenny and Garrett did an excellent job relining our pipes. They showed us the repairs needing by scoping our lines. before and after videos showed us exactly what was done and we are very pleased with the results. Both Kenny and Garrett were professional and polite and respectful of the house and property. I would recommend them to anyone who needs the pipes relined'
Price assessment: Great price
Price: $2,000+
Services: Plumbing pipe repair
J
Jeff Benedict3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Chuck and his apprentice were great and very professional. Originally called for a leak under kitchen sink and while here fixed an additional leak with the toilet tap.
Price assessment: Great price
Price: $200–400
Services: Toilet repair
I
INNOVATE RLocal Guide · 13 reviewsiTotal number of Google reviews INNOVATE has written across all businesses on Google Maps, not just this one.
David was the ultimate serviceman ever. Polite, timely and did extra for us to make sure we wouldn't have any additional problems all within the hour they quoted us to take care of the problem. Thanks Armstrong but even more so Thank You David!!!
Our dog says thank you as well, and for the record, she usually keeps to herself.
Go Armstrong!
Services: Drain cleaning
C
Chris1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I was able to get an immediate quote and installation. I was not in town, so the tech called to let me know that he was there.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 3 days ago
Thank you for the five-star review, George! We’re glad we could provide a quick quote and installation, and that our technician kept you informed while you were away. We appreciate you choosing Armstrong Bros Plumbing.
C
Carol Alderman3 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Absolutely outstanding experience from start to finish! I can’t say enough good things about the plumber who came out today. He was incredibly friendly, professional, knowledgeable, and efficient. He got the job done quickly and made sure everything was taken care of properly. What impressed me just as much was how clean and organized he was. When he left, you couldn’t even tell anyone had been working there! It’s rare to find someone who takes this much pride in their work and genuinely cares about the customer experience. I couldn’t be happier with the service and would absolutely recommend him to anyone needing a plumber. Five stars all the way!
Price assessment: Great price
Price: $400–600
Services: Faucet repair
Response from the owner · 4 days ago
Thank you for the wonderful review! We’re delighted to hear our plumber made such a positive impression with his professionalism, efficiency, and care for your home. We truly appreciate your recommendation and your support of Armstrong Bros Plumbing.
L
Lisa Babecki4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Quick response for an emergency call on a Saturday!! Chuck was knowledgeable and made short work of a problem I created. Rates are very reasonable as well! Highly recommend Armstrong Brothers Plumbing!!
Price assessment: Great price
Price: $200–400
Services: Faucet repair
Response from the owner · 4 days ago
Thank you, Lisa, for the wonderful review! We’re glad Chuck could respond quickly on Saturday and get the problem sorted out. We appreciate your kind words about his knowledge and our rates, and we’re grateful for your recommendation!
D
Debby Dahm6 reviewsiTotal number of Google reviews Debby has written across all businesses on Google Maps, not just this one.
Thank you, Debby! We’re glad you were pleased with the fast, thorough service and appreciated the way our plumber worked. We appreciate your 5-star review!
