Garden center · Pasadena, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%58+36.8Reliability 28%48+13.6Replies to reviews 8%38+3.1Momentum penalty53−4.7Experts Score= 49Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#125 of 129 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 3%
4.6★★★★★438 Google reviews · 24 photos
78%five-star reviews
4.26★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Armstrong Garden Centers 4.6 out of 5 based on 438 reviews, with the owner responding to 29% of feedback. Customers frequently highlight the wide selection of plants and gardening supplies, along with staff who are often described as knowledgeable and helpful in diagnosing plant issues. However, recurring criticisms involve pricing being higher than competitors, while low-star reviews cite inconsistent phone responsiveness, unhelpful staff interactions, and delays in fulfilling special orders.
Google rating: 4.6 out of 5 from 438 reviews (78% five-star).
Reviews on this page: 438 Google reviews (251 with written comments, 33 with photos).
Owner responses: the business replied to 29% of reviews.
Most recent review: October 24, 2026.
Service: Tree Removal Service serving Pasadena, California.
Data from Google, last updated November 13, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: replies to reviews.
Armstrong Garden CentersTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Armstrong Garden Centers: 58/100 on this factor. Category median: 94.C
58
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Armstrong Garden Centers: 48/100 on this factor. Category median: 94.C
48
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Armstrong Garden Centers: 53/100 on this factor. Category median: 100.C
53
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Armstrong Garden Centers: 38/100 on this factor. Category median: 69.D
38
Bar = this company · dark tick = category median.
Star ratings
438 Google reviews we collected
4.6of 5
5 stars34078%
4 stars5312%
3 stars174%
2 stars72%
1 star215%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
90%praise
Praise17890%
Complaints2010%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12865%
Price & value3618%
Quality & results126%
Would recommend84%
Speed & response53%
Communication53%
Honesty & trust42%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The employees are super friendly and they have a decently-sized parking lot, plus additional parking on Euclid and Wallis.”
“A nice selection of plants and garden gear but the staff is not helpful and prefer to talk amongst themselves vs.”
“) she potted our new plants for a reasonable fee and provided priceless expertise.”
“No Christmas miracles today, only a corporation using new means to up-sell you on already overpriced goods.”
“But I feel compelled to do so because I had such a fantastic experience at this Armstrong location.”
“…f anyone feels like decorating the house this is the place to go, we highly recommend it…”
“…other customers who came inside or were seeking assistance -- David immediately asked other assistants to assist those customers, explaining what the…”
“…David immediately asked other assistants to assist those customers, explaining what they needed and where to locate them.…”
“It wasn’t just about picking plants, it really felt like designing a space with someone who genuinely cared & was just as excited about my project as I am!”
People customers mention
Depot6 reviews
David3 reviews
Monrovia3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ReginaLocal Guide · 968 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love Armstrong Garden centers , they always have plants & flowers that the big box garden centers don't have. There staff are always very helpful!
GenevaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Exactly what I was looking for—all the supplies you need for everyday gardening. They have dirt sold in bags, a great selection of plants of course, bug repellents, fertilizers, and I even noticed a well-attended class happening in a corner of the indoor section. The employees are super friendly and they have a…
VinceLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
I would give it a 5 on plant care products . But a 3/4 on prices I have never seen a 50 dollar non var alocasia frydek. Tops maybe 30 with how the streaming plant market making plants more accessible. That being said. I have never purchased a plant. I have only went for ladybugs and plant care products. I do like…
RyanLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Armstrong Garden Center in Pasadena is such a great place for anyone looking to bring more life and personality into their home. They have an amazing selection of plants, flowers, and everything you need for your garden, but what really stands out is the staff. Every employee I’ve interacted with has had such a…
L1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
This place has always had good management, with great timelines to assist. Today I asked for help from one of the employees, she was amazing, very helpful, but there was a question I asked that the manager was asked to answer. When she was called, she did not come to us right away, now I understand that I'm not the…
DianeLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Everything looked great in spite of the high temperatures we've been having. I usually go for the weekly sale items
I love Armstrong Garden centers , they always have plants & flowers that the big box garden centers don't have. There staff are always very helpful!
Response from the owner · 2 weeks ago
Thank you for your kind words! We take pride in offering a unique selection of plants and flowers you won't find elsewhere. I will be sure to share your appreciation with our helpful staff. We look forward to seeing you again soon at our garden center!
Mr BillLocal Guide · 96 reviewsiTotal number of Google reviews Mr has written across all businesses on Google Maps, not just this one.
AWESOME employees clean well run shop we go to many Armstrong's
Response from the owner · a month ago
It is a pleasure to hear that our commitment to maintaining a pristine environment and providing exceptional service resonates with you across our locations. We look forward to your next visit.
Geneva BurkhardtLocal Guide · 16 reviewsiTotal number of Google reviews Geneva has written across all businesses on Google Maps, not just this one.
Exactly what I was looking for—all the supplies you need for everyday gardening. They have dirt sold in bags, a great selection of plants of course, bug repellents, fertilizers, and I even noticed a well-attended class happening in a corner of the indoor section. The employees are super friendly and they have a decently-sized parking lot, plus additional parking on Euclid and Wallis.
Approaching from the west, the entrance is sort of hard to see from the road it because it’s surrounded by trees and houses. It’s a building or two before the intersection with Euclid—right after you see a white fence.
Response from the owner · 2 months ago
Geneva, delighting in your discovery of our hidden sanctuary and thriving classes is wonderful. We look forward to welcoming you back for your next gardening project soon!
VinceLocal Guide · 13 reviewsiTotal number of Google reviews Vince has written across all businesses on Google Maps, not just this one.
I would give it a 5 on plant care products . But a 3/4 on prices I have never seen a 50 dollar non var alocasia frydek. Tops maybe 30 with how the streaming plant market making plants more accessible. That being said. I have never purchased a plant. I have only went for ladybugs and plant care products. I do like the the prices of their ground cover and full sun flowers at around 7 dollars a bundle. Some of the staff i talked to are knowledgeable and are plant lovers themselves.
Response from the owner · 2 months ago
Vince, we appreciate your candid feedback regarding our pricing and plant care selection. It is wonderful to hear our team provided knowledgeable assistance, and we look forward to welcoming you back for your garden essentials.
Ryan MekenianLocal Guide · 24 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Armstrong Garden Center in Pasadena is such a great place for anyone looking to bring more life and personality into their home. They have an amazing selection of plants, flowers, and everything you need for your garden, but what really stands out is the staff. Every employee I’ve interacted with has had such a strong knowledge of plants and has been helpful in figuring out what will work best for your space. They know how to help you create an environment that feels right for your home. Highly recommend!
Response from the owner · 2 months ago
Ryan Mekenian, it is wonderful to hear how our team assisted in curating your home sanctuary. We take great pride in our horticultural expertise and finding the perfect botanical pairings.
L V1 reviewiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
This place has always had good management, with great timelines to assist. Today I asked for help from one of the employees, she was amazing, very helpful, but there was a question I asked that the manager was asked to answer. When she was called, she did not come to us right away, now I understand that I'm not the only person in the store, but she did not make it a priority to come speak with me. I had somewhere else to be, and left, I was very upset. This place goes through new managers all the time, it's quite suspect. Other than that, this nursery is one of the more beautiful ones, it's unfortunate one experience can ruin it all.
Diane RiveraLocal Guide · 39 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Everything looked great in spite of the high temperatures we've been having. I usually go for the weekly sale items
Response from the owner · 3 months ago
We appreciate your thoughtful observation, Diane. It's wonderful to hear that our selection continues to shine, even in the heat. Enjoy your next weekly sale find—we look forward to seeing you again soon!
Marie MoreauLocal Guide · 458 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
So helpful in diagnosing my issues with a frustrating. They are a little more pricey than home depot but the selection is pretty wide. I enjoy their products well at least my plants do.
Response from the owner · 3 months ago
Thank you, Marie Moreau, for your thoughtful feedback. We take pride in our extensive selection and knowledgeable staff, ensuring your plants thrive beautifully. Your support is greatly appreciated as we continue to elevate your gardening experience.
Emily Burton-BoehrLocal Guide · 4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Lovely garden center. The employees are knowledgeable and helpful. The classes are great too.
Response from the owner · 4 months ago
Thank you, Emily Burton-Boehr, for your kind words. We're delighted you enjoyed our garden center and found our team both knowledgeable and helpful. Our classes are designed to inspire, and we appreciate your recognition!
Marietta PLocal Guide · 203 reviewsiTotal number of Google reviews Marietta has written across all businesses on Google Maps, not just this one.
If I had a chance, I would go to Armstrong Garden every day. My zen place
Response from the owner · 6 months ago
Marietta, we are truly honored to be your zen sanctuary! Your enthusiasm for Armstrong Garden brings us joy. We look forward to welcoming you back to explore more of our beautiful offerings.
