Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Customers frequently praise the technicians for their punctuality, professional demeanor, and clear communication regarding appointment times and diagnostic findings. Many reviewers note that the company offers fair pricing and handles various appliance repairs, including washers, dryers, and refrigerators, with quality work. However, some lower-rated reviews criticize the service fees charged for brief diagnostic visits or instances where issues could not be resolved, with one customer alleging rude behavior from the owner.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
363 Google reviews we collected
Phrases our text analysis found in 308 written reviews
Price verdicts customers left with their Google review
Middle half of what 25 customers paid ($68–$241) · gold mark = category median.
How often each topic comes up in the written reviews
We read 308 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Weston is very knowledgeable and very good at what he does.”
“The owner is an arrogant and rude person to deal with and thinks that he knows at all.”
“They’re responsive, professional, and do quality work at a fair price.”
“Very professional, honest with low rates, Arrow & Westin are diamonds in the rough, I recommend this company to any and all of my friends/family💜”
“Good communication, worked around my schedule and fixed the issue.”
“Didn't fix my issue ,said it was an easy fix over the phone, then got here and told me they couldn't fix it.”
“Weston is very professional, knowledgeable, honest, and friendly.”
“He showed up on time, was very respectful, and explained everything as he was checking our fridge that went out.”
“He was punctual and courteous and did a thorough job repairing my dryer at a reasonable price.”
“He informed me there would be a $50 extra fee because of my location, despite the fact that I am well within their service area—only 8 minutes from do…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Arrow Appliance Repair for 4 kinds of job. Pick one to see what they paid and said.
When we needed someone to come check out a washer back in July over the weekend, Weston fit us into his schedule and went above and beyond. We're recent property investors and it's nice to have someone I can call whenever I need help with a repair! Will be calling Weston every time!
Spencer was able to come the same day as I called and fixed my dryer. He was friendly, respectful and did a great job. I highly recommend Arrow Appliance!
Very cordial, made sure I was well informed about the issue. This is the 2nd time I’ve used this company and will continue to use
Thanks Wes for your professionalism! Appreciate your attention to my hardwood floors safety as you moved the appliance
I use arrow years ago so I was happy that they are still working and the young man was very very cordial and very business like thank you
We made an appointment for the next day after I called. They came and diagnosed the problem. The next day they had the part and everything went smoothly. They were on time. Friendly guys. Spencer moved my washing machine out and replace the part with little difficulty.
| Job | Reviews | Category typical |
|---|---|---|
| Washing machine repair | 7 | $126–$371 |
| Dryer repair | 4 | $183–$365 |
| Refrigerator/freezer repair | 3 | $132–$440 |
| Dishwasher repair | 2 | $114–$390 |
4.9 ★★★★★ 363 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Weston is great. He’s very professional and really knowledgeable
Weston always does a great job!
Weston is very knowledgeable and very good at what he does. He takes care what needs to be taken care of he also is good at letting you know when or if he could come at at certain times and he will text you 30 minutes before he's heading your way, so you know he's coming and he is very friendly and very kind customer services, great. They've been here before and I really appreciate it.I mean , he's really just kudos great in my book. Thank you
When we needed someone to come check out a washer back in July over the weekend, Weston fit us into his schedule and went above and beyond. We're recent property investors and it's nice to have someone I can call whenever I need help with a repair! Will be calling Weston every time!
Very professional, honest with low rates, Arrow & Westin are diamonds in the rough, I recommend this company to any and all of my friends/family💜
We’ve worked with Arrow Appliance on multiple properties and they’ve been great. They’re responsive, professional, and do quality work at a fair price. Highly recommend them to any property manager or owner.
Impressed with quality of work and technician. I will refer to others.
Thanks so much David! Glad we could help.
Weston was amazing! He showed up on time, was very respectful, and explained everything as he was checking our fridge that went out. To top it off, he didn’t even charge me the service fee!! We will definitely be using him in the future!!!
Spencer was able to come the same day as I called and fixed my dryer. He was friendly, respectful and did a great job. I highly recommend Arrow Appliance!
Very cordial, made sure I was well informed about the issue. This is the 2nd time I’ve used this company and will continue to use
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
