iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%28+2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★911 Google reviews · 57 photos
95%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
$423typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Arrow Electric 4.9 out of 5 based on 911 reviews, with the owner responding to 46 percent of them. Customers frequently cite punctual arrivals, clear communication, and reasonable upfront pricing for services like emergency power restoration, light fixture installation, and EV charger setup. However, a minority of low-star reviews criticize high diagnostic fees, significant price discrepancies compared to competitors, and a lack of follow-up on property damage caused during installations.
Google rating: 4.9 out of 5 from 911 reviews (95% five-star).
Reviews on this page: 911 Google reviews (745 with written comments, 16 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 13, 2026.
Service: Electrician serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Arrow ElectricElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Electric: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Electric: 92/100 on this factor. Category median: 93.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Electric: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Electric: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arrow Electric: 28/100 on this factor. Category median: 88.D
28
Bar = this company · dark tick = category median.
Star ratings
911 Google reviews we collected
4.9of 5
5 stars86595%
4 stars263%
3 stars61%
2 stars30%
1 star111%
Praise vs complaints
Phrases our text analysis found in 745 written reviews
98%praise
Praise1,48498%
Complaints272%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3927%
Reasonable9466%
Overpriced21%
Not sure75%
$423-11% vs typical electricians
Middle half of what 119 customers paid ($209–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude42828%
Speed & response31021%
Quality & results28319%
Would recommend17011%
Price & value1339%
Communication1329%
Honesty & trust554%
What customers talk about
We read 745 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, explains everything, just a great experience!”
“This is a very unprofessional and disrespectful company”
“They were quick to come out, professional, and very helpful in taking a look at the issue we were having.”
“They did nothing less than an outstanding job at my residence!”
“They pierced through my bedroom wall and damaged it.”
“I would definitely recommend them to anyone needing electrical work!”
“Never again will I get arrow electric to do another job for me business and customer service sucks”
“Arrow Electric always gives us great service and fair prices.”
“…5 star rating review for his company - can't reward bad behavior or price gouging.…”
“They were knowledgeable, friendly, and made sure to check everything out and explain what they found.”
“After Hunter arrives and assessed the situation he gave us honest feedback and solution and they worked through the night to get us back going and the…”
People customers mention
Bradyn37 reviews
Michael28 reviews
Matthew24 reviews
Hunter22 reviews
Clint18 reviews
Brayden16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arrow Electric for 8 kinds of job. Pick one to see what they paid and said.
Melanie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very professional and experienced! They took the time to make sure the canned lights were installed symmetrically with original lights. Pricing was upfront and reasonable. We will definitely have them back for any future needs!
AmyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience with this electrical company! They were quick to come out, professional, and very helpful in taking a look at the issue we were having. They were knowledgeable, friendly, and made sure to check everything out and explain what they found. I really appreciated their time and responsiveness. I would…
Paid $1–500Great priceElectrical wiring repair
Steven7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very conscientious! They did nothing less than an outstanding job at my residence! 5 Stars are not enough for their work! I highly recommend them!
Brittany5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hunter and everyone at Arrow Electric were beyond amazing. Hunter showed up ready to solve our huge problem then worked through the night to get our electricity back on for my family. I would recommend this company to anyone in need of electrical help. The finished job looked better than I could’ve imagined.…
Paid $5,000+Reasonable priceElectrical panel replacement or upgrading
Justin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Technician was efficient, arrived 30 mins into expected window and completed the needed service. I have used Arrow several times in the past
David4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The job was to replace two ceiling flood light bulbs in a very high stairway.
To make matters worse, it was pouring rain for the first time in months!
Corbin Baker was right on time, smiling and a delightful professional. In spite of the rain, he did not waste any time getting to work. He was very careful with…
Very professional and experienced! They took the time to make sure the canned lights were installed symmetrically with original lights. Pricing was upfront and reasonable. We will definitely have them back for any future needs!
Price assessment: Reasonable price
Price: $1,000–1,500
Services: Light fixture installation
Response time: 1–2 hr
Steve Gandy9 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Great experience with this electrical company! They were quick to come out, professional, and very helpful in taking a look at the issue we were having. They were knowledgeable, friendly, and made sure to check everything out and explain what they found. I really appreciated their time and responsiveness. I would definitely recommend them to anyone needing electrical work!
Price assessment: Great price
Price: $1–500
Services: Electrical wiring repair
Response time: 1–2 hr
Steven Pillion7 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Hunter, his brother and team were top notch. We had an emergency power outage where the storm knocked the box off. After Hunter arrives and assessed the situation he gave us honest feedback and solution and they worked through the night to get us back going and the finished product looks great and can tell they take pride in their work. Would highly recommend for any repairs needed.
Brittany Taylor5 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Hunter and everyone at Arrow Electric were beyond amazing. Hunter showed up ready to solve our huge problem then worked through the night to get our electricity back on for my family. I would recommend this company to anyone in need of electrical help. The finished job looked better than I could’ve imagined. Couldn’t be more thankful for the hard work they did!
Price assessment: Reasonable price
Price: $5,000+
Services: Electrical panel replacement or upgrading
Response time: 0–1 hr
Justin Meek4 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Technician was efficient, arrived 30 mins into expected window and completed the needed service. I have used Arrow several times in the past
Price assessment: Reasonable price
Price: $1–500
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Electrical outlet & switch repair
Response from the owner · 4 years ago
Justin, your feedback is greatly appreciated. We strive to provide prompt and professional service at the best possible price, and we're happy to know this was reflected in your experience! Should you need anything else, please reach out.
David Farmer4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The job was to replace two ceiling flood light bulbs in a very high stairway.
To make matters worse, it was pouring rain for the first time in months!
Corbin Baker was right on time, smiling and a delightful professional. In spite of the rain, he did not waste any time getting to work. He was very careful with the big ladder and got the ceiling bulbs changed in no time.
Such pleasure to work with! Excellent service!
Price assessment: Reasonable price
Price: $1–500
Response time: 0–1 hr
Hugh Fowler12 reviewsiTotal number of Google reviews Hugh has written across all businesses on Google Maps, not just this one.
Matthew and Abraham were fantastic! Very efficient, knowledgeable and took the time to explain to us what was going on with our level two charger. So happy with the services, we are going to schedule an appointment for next week to have them come back and work on some additional things at the house.
