Pest control service · Norman, OK · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★96 Google reviews · 9 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$160typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Arrow Pest Management LLC five stars based on ninety-six reviews, noting that the owner responds to all feedback. Customers frequently describe technicians as punctual, knowledgeable, and professional, highlighting effective pest elimination and clear communication. Recurring themes include fair pricing and efficient service for issues like ants, mice, and lawn care. One reviewer expressed dissatisfaction with lawn nutrient results, though no other low-star patterns emerged in the provided excerpts.
Google rating: 5.0 out of 5 from 96 reviews (99% five-star).
Reviews on this page: 96 Google reviews (77 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Pest Control Service serving Norman, Oklahoma.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Arrow Pest Management LLCPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Pest Management LLC: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Pest Management LLC: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Pest Management LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Pest Management LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
5.0of 5
5 stars9599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
99%praise
Praise13599%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1757%
Reasonable1343%
Overpriced00%
Not sure00%
$160+25% vs typical pest control services
Middle half of what 20 customers paid ($110–$194) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3324%
Would recommend2921%
Quality & results2821%
Speed & response2216%
Communication107%
Price & value97%
Honesty & trust54%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jakob is timely, courteous, friendly and efficient.”
“Arrow is our go-to pest management company, highest recommendation!”
“He always does an outstanding job and is friendly, timely, and dependable with a very professional attitude and behavior.”
“Blake came out to help us with a mouse problem and he was prompt, courteous and very professional.”
“He explains all that he plans to do and takes the time to do it right.”
“Super fair pricing, great communication & easy to work with.”
“Matt is reliable, communicates clearly, and always follows through on what he promises.”
People customers mention
Matt11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arrow Pest Management LLC for 6 kinds of job. Pick one to see what they paid and said.
PPANTHER5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Blake did an amazing work. Really friendly with staff and tenants. Very fast paced. Gets the job done when it is needed.
MMark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service always! Been using the flea tick mosquito for the last couple of years and we have seen next to zero on our acerage. Highly recommend!!
Paid $200+Great priceFlea & mite extermination
CCheryl11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Jakob is awesome as always!!! Making sure to provide the critters some fresh green chicklets....haha!! I greatly appreciate how thorough he is and how he explains everything and answers all my questions. Always courteous and smiling. Thanks for the awesome service, much appreciated!!!
SStephanie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My tech is always so friendly, knowledgeable and efficient! Thanks Ryan for always taking great care of us!
MMadiLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jacob is personable, efficient, and extremely knowledgeable. He not only came up with a plan for the issues we are dealing with but he made us feel more comfortable about the whole thing and has helped steer us toward taking proactive next steps to eliminate our problems. A++
Paid $180–200Reasonable priceAnt extermination
Mmissy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★
Thank you for the email notification. When we spoke last week. I wanted something to feed my yard with nutrients and spot spray for weeds. I have watered my yard nightly for 3 to 4 hrs. I feel like my yard should be alot greener. Thank you
Thank you, Jakob! We truly appreciate your kind words about Matt and the team. It means a lot to know you had such a great experience with Arrow Pest Management.
J
Jellybean A2 reviewsiTotal number of Google reviews Jellybean has written across all businesses on Google Maps, not just this one.
Great services and got rid of my pests first try even in the tough seasons when swarms are everywhere.
Response from the owner · a week ago
Thanks, Jellybean! I’m glad our service took care of the pests on the first visit, even when things were really swarming during the tough seasons. We appreciate you choosing Arrow Pest Management LLC.
P
PANTHER 57665 reviewsiTotal number of Google reviews PANTHER has written across all businesses on Google Maps, not just this one.
Thank you for the great review! Blake will be glad to hear you appreciated how friendly he was with your staff and tenants, and how quickly he got everything taken care of when you needed it. We truly appreciate you choosing Arrow Pest Management LLC.
R
Roger A. Rader5 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Thank you, Roger! We appreciate the 5-star review. Providing reliable, scheduled lawn service at a reasonable price is exactly what we strive for. Thank you for choosing Arrow Weed Control—we appreciate your business!
D
Danny Henderson8 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Jakob is timely, courteous, friendly and efficient. He explains all that he plans to do and takes the time to do it right. We have a German Shepherd dog as he does; we connected quickly and is understanding of how ours initially reacted when he entered the house. Send him our way again!
Response from the owner · 2 weeks ago
Danny, thank you for the 5-star review. We’re glad Jakob was timely, friendly, and thorough, and that he took the time to explain the plan and do the job right. We also appreciate your patience with the dog introduction—happy to send him your way again.
M
Mark Pregler4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Excellent service always! Been using the flea tick mosquito for the last couple of years and we have seen next to zero on our acerage. Highly recommend!!
Price assessment: Great price
Price: $200+
Services: Flea & mite extermination
Pest type: Mosquitoes, Other
Response from the owner · 2 weeks ago
Mark, thank you for the kind words and for sticking with us these past couple of years. I’m glad our flea, tick, and mosquito treatments have made such a noticeable difference on your acreage, and we really appreciate the recommendation.
D
Darla Ellington4 reviewsiTotal number of Google reviews Darla has written across all businesses on Google Maps, not just this one.
Arrow Pest is the best in the business and we just love all of their employees, especially Jakob. He always does an outstanding job and is friendly, timely, and dependable with a very professional attitude and behavior.
Price assessment: Great price
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Flea & mite extermination, Cockroach extermination, Ant extermination
Response from the owner · 2 weeks ago
Darla, thank you so much for the kind words and for trusting Arrow Pest Management LLC. We’re really glad to hear you’ve had such a great experience with our team, and we’ll be sure to pass your compliments along to Jakob for being friendly, on time, dependable, and professional.
R
richard schwing7 reviewsiTotal number of Google reviews richard has written across all businesses on Google Maps, not just this one.
Matt Alexander has done an amazing job leading Arrow Pest Management. Blake came out to help us with a mouse problem and he was prompt, courteous and very professional. Arrow is our go-to pest management company, highest recommendation!
Response from the owner · 3 weeks ago
Richard, thank you for the highest recommendation and for recognizing Matt’s leadership at Arrow Pest Management. I’m glad Blake was able to respond quickly and handle your mouse issue with courtesy and professionalism—we really appreciate being your go-to pest control company.
C
Cheryl Petkovsek11 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Jakob is awesome as always!!! Making sure to provide the critters some fresh green chicklets....haha!! I greatly appreciate how thorough he is and how he explains everything and answers all my questions. Always courteous and smiling. Thanks for the awesome service, much appreciated!!!
Thank you, Cheryl! We love hearing this about Jakob. Taking the time to listen to our customers, understand their concerns, and pay attention to the details is a big part of how we believe pest control should be done. We truly appreciate the kind words, the 5 stars, and especially calling Arrow Pest “the best in the business!” We’ll make sure Jakob sees this one!
C
Chris Edwards5 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Chris, thank you for the 5-star review! We’re glad to hear Dondre did an amazing job taking care of the ants and spiders around your home. We appreciate you trusting Arrow Pest Management and taking the time to share your experience!