Roofing contractor · Westminster, CO · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 90 roofing contractorsiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★231 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$10ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Arrow Roofing and Exteriors five stars based on 231 reviews. Customers frequently highlight the company's punctuality, clear communication, and fair pricing for services including roof replacement, siding, painting, and patio construction. Many note that staff assisted with insurance claims and ensured thorough site cleanup after project completion. The owner responded to 99% of reviews, and no recurring negative themes appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 231 reviews (100% five-star).
Reviews on this page: 231 Google reviews (214 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Arrow Roofing and ExteriorsRoofing Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Roofing and Exteriors: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Roofing and Exteriors: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Roofing and Exteriors: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Roofing and Exteriors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Roofing and Exteriors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
231 Google reviews we collected
5.0of 5
5 stars230100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 214 written reviews
99%praise
Praise44299%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1165%
Reasonable635%
Overpriced00%
Not sure00%
$10k0% vs typical roofing contractors
Middle half of what 9 customers paid ($4.5k–$12k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend9521%
Speed & response9221%
Staff & attitude8719%
Quality & results7617%
Communication4510%
Price & value327%
Honesty & trust204%
What customers talk about
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend them for any of your contractor needs!”
“He quickly replied to any messages when we had questions.”
“The work was excellent, professional, and done in a great time frame.”
“After talking with Rick he reassured an excellent job.”
“Arrow Roofing was so great with the work they did replacing our hail damaged roof that we contracted them to completely repaint the exterior of our house.”
“Communication was great and helped a ton through the insurance claim process which there was significant issue.”
“…r home insurance with the new hearty shingles Their prices were very affordable!…”
“As a customer it's looking for a company that is trustworthy and reliable.”
People customers mention
Mark21 reviews
Ric13 reviews
Veranda10 reviews
Steigerwald7 reviews
Austin6 reviews
Kyle5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arrow Roofing and Exteriors for 8 kinds of job. Pick one to see what they paid and said.
CChristina5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
When I was looking to replace my roof. I ran into all the roofing companies that were listed. I had a few of them come by. It's not just shopping for a roof. As a customer it's looking for a company that is trustworthy and reliable. After talking with Rick he reassured an excellent job. As the project developed he…
SSaraLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Easiest house upgrade we've ever had. Michael was amazing. He quickly replied to any messages when we had questions. They gave us 3 bids, good, better, best as far as shingles go, and let us know about a 20-30% discount on our home insurance with the new hearty shingles Their prices were very affordable! They were…
Paid $10,000–12,000Great priceRoof installation
RRapid7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Arrow roofing is my go to for any of my properties for any roofing and exterior needs! Ric Ortiz is my main point of contact and is professional, responsive, and easy to work with throughout the process. Communication is clear, the work done as promised, and everything is handled smoothly. I would definitely…
LLinda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Ron did an excellent job. He was thorough, efficient and friendly. I highly recommend this company.
Paid $2,000–4,000Reasonable priceRoof repairService not listed
CCharlesLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Would like to thank Ric for all the help and support through this process with it being difficult to navigate at times Ric was very supportive and assisted in any way possible would recommend these guys for any roofing needs very knowledgeable and great at communicating with customers and insurance adjusters made…
Paid $20,000+Reasonable priceRoof installation
Jjoshua1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Arrow did a great job on my new roof. They installed it in one day like they said they would and cleaned up extremely well. They upgraded my roof to a Class 4 impact resistant shingle for half the cost the other companies quoted. I highly recommend Arrow for roofing, gutters and paint!
We needed extensive work, including new sub roof on this project! The work was excellent, professional, and done in a great time frame. Afterward everything was cleaned up and we didn't find a nail or debris anywhere! Highly recommend!
Price assessment: Great price
Services: Roof damage repair
Response from the owner · a month ago
Hi Lauri, thanks for highlighting one of our core values concerning work site management- no nails!! We strive for great cleanup after we install a new roof. We were glad to help with your project and are here anytime you need us!
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Haley Hart2 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Arrow Roofing and Exteriors is top-notch! Ric is very professional and very knowledgeable. They built a large covered patio for me at my home, and I couldn't be happier! They've also done some roofing for me and even replaced flooring at my client's property, which came out beautifully. I highly recommend them for any of your contractor needs!!
Price assessment: Great price
Services: Roof installation, Service not listed
Response from the owner · a month ago
Thanks Haley, we strive for top-notch work! We love taking on all types of exterior projects for wonderful clients like you who have also used us for roofing. Ric does an excellent job with his clients. Thanks again for the kind review!!
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keith griess4 reviewsiTotal number of Google reviews keith has written across all businesses on Google Maps, not just this one.
Communication was great and helped a ton through the insurance claim process which there was significant issue. Ric is a goid guy i would definitely tell folks to use for sure
Price assessment: Great price
Services: Roof repair, Exterior painting
Response from the owner · a month ago
Thanks Keith! We strive to communicate effectively, Ric does a great job to help our clients when the claim process gets tricky. Thank you for recommending Arrow Roofing & Exteriors!
C
Christina5 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
When I was looking to replace my roof. I ran into all the roofing companies that were listed. I had a few of them come by. It's not just shopping for a roof. As a customer it's looking for a company that is trustworthy and reliable. After talking with Rick he reassured an excellent job. As the project developed he answered all my questions and showed the replacement work as well as the new add on's. He also went as far as helping me decide colors. Going by our discussions he was able to find colors tones that work beautifully for my home.Thank you Rick that was helpful.
The Arrow crew was awesome! Great bunch. They cleaned everything and left no nails behind. The job was done as scheduled.
I'm glad I picked Arrow Roofers. I'm also glad to tell others about what a good pick this would be.
Thank you Rick.
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · a month ago
Christina, thank you for the kind words. We know choosing a roofing company is a big decision, and we're glad the process felt trustworthy from those first conversations all the way through the finished job. Thank you for picking Arrow Roofing & Exteriors for the roof and paint project of your Denver home, and for recommending us to others — that's the best compliment we can get. Welcome to the Arrow family, and don't hesitate to reach out if you ever need anything down the road!
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Nicholas Starks5 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Great coordination from start to finish with a speedy timeline to get our new roof. It looks great!
Services: Roof installation
Response from the owner · a month ago
Thank you so much for taking the time to share this — it really means a lot to us. Thank you for choosing and trusting Arrow Roofing & Exteriors with the full roof replacement of your home in Longmont Colorado. We strive to provide a smooth and hassle free experience on every project!
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Vien Tran6 reviewsiTotal number of Google reviews Vien has written across all businesses on Google Maps, not just this one.
I would like to give a shout-out to Jason Kingery for being persistent in reaching a win-win solution for me and your company. Thank you for listening to me and standing by your work!
Services: Roof repair for storm & wind damage
Response from the owner · a month ago
Thank you so much for this shout-out! We'll make sure Jason hears about it — he takes a lot of pride in working through problems with customers until everyone's genuinely happy with the outcome, not just settled. It means a lot that you felt heard throughout the process.
Standing behind our work is something we take seriously at Arrow Roofing and Exteriors, so we're glad that came through for you. Thanks for trusting us with repairing the tile roof on your Lakewood Colorado home, and for taking the time to share this!
J
Julius Greer3 reviewsiTotal number of Google reviews Julius has written across all businesses on Google Maps, not just this one.
It was a pleasure working with arrow roofing they communicated and lead me through the process, everything was easy and seamless I would recommend to anyone looking to get their roof done!
Response from the owner · 9 months ago
Hi Julius, we are so grateful for your recommendation to have anyone use our services! We strive to communicate effectively and lead our clients through the claim/re-roof process with ease and peace of mind.
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Irene Sisneros8 reviewsiTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Ronald did a great job repairing damage to our bathroom and exterior siding! His paint job was very well done!! Ronald was also very nice and professional.
Services: Service not listed
Response from the owner · 9 months ago
Thank you Irene! Ronald does excellent work for our team, and we can’t wait to tell him how thrilled you were with the repair work he did to your siding and bathroom. He’s an excellent painter, professional and strives to make our customers happy. Thanks again for recommending Arrow Roofing & Exteriors
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Sara McLalanLocal Guide · 12 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Easiest house upgrade we've ever had. Michael was amazing. He quickly replied to any messages when we had questions. They gave us 3 bids, good, better, best as far as shingles go, and let us know about a 20-30% discount on our home insurance with the new hearty shingles Their prices were very affordable! They were on time, and completed our roof in 1 day. It looks beautiful! I would highly, highly recommend this company!
Price assessment: Great price
Price: $10,000–12,000
Services: Roof installation
Response from the owner · 9 months ago
Thank you so much for the kind words Sara! What a thoughtful review and we are absolutely thrilled to hear this was the easiest house upgrade you’ve ever had - that’s exactly the experience we strive to deliver! Micheal will be excited to know that his communication and estimates made the process simple and rewarding. It’s our goal to offer the highest quality install and crews and affordable pricing. We can’t thank you enough for your business!
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Lin5 reviewsiTotal number of Google reviews Lin has written across all businesses on Google Maps, not just this one.
My mother lives in Veranda and Arrow Roofing really took great care of her and her neighbors roofs. Would recommend to everyone.
Price assessment: Reasonable price
Services: Roof repair for storm & wind damage, Roof installation
Response from the owner · 11 months ago
Thanks Lin! I'm glad we could take care of your mother who lives in Veranda. We want to make sure homeowners feel appreciated and valued when choosing Arrow Roofing & Exteriors for their roof replacement needs.
