ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster
Dumpster rental service · Hoffman Estates, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 44 dumpster rental servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★335 Google reviews · 20 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster at a glance
Customers frequently highlight punctual delivery and pickup, clear pricing, and responsive communication throughout the rental process. The service is noted for accommodating schedule changes and protecting property during placement. One criticism involves a discrepancy between promised rental extension availability and actual service, leading to dissatisfaction for a customer requiring a longer duration for a home remodel project.
Google rating: 5.0 out of 5 from 335 reviews (100% five-star).
Reviews on this page: 335 Google reviews (268 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 13, 2026.
Service: Dumpster Rental Service serving Hoffman Estates, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other dumpster rental services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyDumpster Rental Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
335 Google reviews we collected
5.0of 5
5 stars334100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 268 written reviews
99%praise
Praise51599%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11622%
Staff & attitude11422%
Price & value9218%
Would recommend9118%
Quality & results5110%
Communication418%
Honesty & trust143%
What customers talk about
We read 268 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My experience was fantastic, the driver was most efficient and helpful.”
“From start to finish, the process was simple, professional, and stress-free.”
“Great communication, competitive price, prompt and very careful of driveway and property.”
“This is a great small business and I would highly recommend it!”
“I cannot recommend ARS enough.”
“Had a great experience from the start to the end of my reservation.”
“Our basement flooded and we needed a dumpster ASAP to start throwing out everything that was damaged by the flood.”
“Easy payment method and great communication through email.”
“They are easy to work with, transparent about their pricing and made the entire process as simple as you could imagine.”
People customers mention
Debby28 reviews
Rental14 reviews
Wauconda3 reviews
Debbie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ARS Dumpsters of Hawthorn Woods - Local Roll off Dumpster for 7 kinds of job. Pick one to see what they paid and said.
PPaul2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Easy,
Dropped off on scheduled day
Picked up on scheduled day
Great service......
AAnkur10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
What a great experience with ARS Dumpsters! Great communication, service, and follow-up. The pricing is straight forward and instructions are very clear. They are very upfront with everything. This is a great small business and I would highly recommend it!
LLynnLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Fantastic work.
Very helpful and professional
Thankyou for all your help in making it an easy job.
TThomas11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My experience was fantastic, the driver was most efficient and helpful. A great experience, will see you next year. THANK You very much.
TTara14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We had an amazing experience! From start to finish, the process was simple, professional, and stress-free. The dumpster was delivered right on time, placed exactly where we needed it, and picked up promptly when we were done. The pricing was clear with no surprises, and customer service was incredibly helpful and…
AAnthony5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great company to work with. From the initial phone call, to the drop-off and pick-up, everything went incredibly smooth.
Easy,
Dropped off on scheduled day
Picked up on scheduled day
Great service......
Response from the owner · a month ago
Thank you for your business Paul and thank you for leaving ARS Dumpsters a great review. We depend on our local customers as much as you depend on us to perform as advertised.
We appreciate you and when you need us again just give us a call.
I
Isaac PalshanLocal Guide · 15 reviewsiTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Had a great experience from the start to the end of my reservation.
Response from the owner · a month ago
Thank you for taking a moment to leave a review. We appreciate your business and positive, 5-star review. Our main priority is safe and reliable service provided to you and our other customers.
Should you need our service again please call or order online!
A
Ankur Patel10 reviewsiTotal number of Google reviews Ankur has written across all businesses on Google Maps, not just this one.
What a great experience with ARS Dumpsters! Great communication, service, and follow-up. The pricing is straight forward and instructions are very clear. They are very upfront with everything. This is a great small business and I would highly recommend it!
Response from the owner · 4 months ago
Ankur,
Thank you for choosing ARS Dumpsters to help with your project. We appreciate your business and taking the time to leave us another 5-Star review.
We will be here when you need us again!
L
Lynn StephensLocal Guide · 21 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Fantastic work.
Very helpful and professional
Thankyou for all your help in making it an easy job.
Response from the owner · 5 months ago
Thank you for choosing ARS Dumpsters to help you with your project. We appreciate the kind words about our professionalism and eliminating any stress associated with your work.
T
Thomas Aust11 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
My experience was fantastic, the driver was most efficient and helpful. A great experience, will see you next year. THANK You very much.
Response from the owner · 5 months ago
Thank you Thomas for taking the time to leave ARS Dumpsters another 5-star review.
We really appreciate your feedback and will keep working hard for you in the future and our other customers to ensure more excellent experiences.
T
Tara P14 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
We had an amazing experience! From start to finish, the process was simple, professional, and stress-free. The dumpster was delivered right on time, placed exactly where we needed it, and picked up promptly when we were done. The pricing was clear with no surprises, and customer service was incredibly helpful and responsive. I highly recommend them and will be using again !
Response from the owner · 7 months ago
Thank you for taking the time to write about your experience with ARS Dumpsters, we are happy to hear about your stress free experience.
We will be ready whenever you need our services in the future!
A
Anthony Maranto5 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Very easy to work with. The driver made a tight situation work for us. Many thanks
Response from the owner · a year ago
Awesome to hear, our driver works very hard to provide for our customers, safe and reliable service, glad we were able to get you what you needed.
We greatly appreciate you taking the time to share your great experience with us and our customers!
D
D VB8 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
The driver who delivered the dumpster was great, put the dumpster in the requested spot just as smooth as could be! And pick-up went well, too. Overall, well done!
Response from the owner · a year ago
Great to hear, we are proud of our careful and courteous driver. It's important we provide a safe and reliable delivery and pickup service to everyone. Thank you for taking the time to write an awesome review.
