Steven Olson5 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, friendly, and helpful. Even gave future advice on maintenence. Highly recomend!
ASAP AUTO of MN
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%77+18.7Value 14%74+10.5Replies to reviews 7%28+2Craft & service penalty72−2.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#110 of 144 towing servicesPosition by Experts Score among all companies we track in this category. · better than 24%
4.7 ★★★★★ 934 Google reviews · 17 photos
93%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
Nov 2026latest review
ASAP AUTO of MN at a glance
Customers frequently praise the company for its quick arrival times, professional demeanor, and effective communication during roadside assistance calls, including battery jumps and lockouts. However, a distinct pattern of criticism involves significant delays, missed appointments, and unresponsiveness to phone calls, particularly when services are dispatched through third-party insurance or warranty providers.
- Google rating: 4.7 out of 5 from 934 reviews (93% five-star).
- Reviews on this page: 934 Google reviews (703 with written comments, 7 with photos).
- Owner responses: the business replied to 76% of reviews.
- Most recent review: November 1, 2026.
- Service: Towing Service serving North St. Paul, Minnesota.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP AUTO of MN: 89/100 on this factor. Category median: 91.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP AUTO of MN: 77/100 on this factor. Category median: 87.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP AUTO of MN: 72/100 on this factor. Category median: 99.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP AUTO of MN: 74/100 on this factor. Category median: 100.B
74
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP AUTO of MN: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ASAP AUTO of MN: 28/100 on this factor. Category median: 69.D
28
Bar = this company · dark tick = category median.
Star ratings
934 Google reviews we collected
- 5 stars87193%
- 4 stars51%
- 3 stars10%
- 2 stars10%
- 1 star566%
Praise vs complaints
Phrases our text analysis found in 703 written reviews
- Praise1,03896%
- Complaints434%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4239%
- Reasonable2321%
- Overpriced22%
- Not sure4037%
Topic share
How often each topic comes up in the written reviews
- Speed & response47844%
- Staff & attitude33631%
- Quality & results11210%
- Would recommend939%
- Communication262%
- Honesty & trust212%
- Price & value151%
What customers talk about
We read 703 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast, professional, and reliable roadside assistance.”
“I waited over two hours for them to come unlock a vehicle and they never showed up.”
“They were very professional and very helpful and they even went above and beyond.”
“The man was very rude and told me bluntly he would not come help me and my family stuck on the side of the highway for 2 hours”
“Excellent service great guy prompt response thank you”
“What a waste of time and horrible customer service to not even show or call with any update.”
“Very professional and efficient my car door was locked and they opened it in under 2 minutes for me i would definitely recommend”
“And they never picked up their phone, would not recommend!”
“Excellent communication and incredibly fast service!”
“No call no showed for roadside assistance from Volkswagen, didn't answer when I called, accepted the job from Volkswagen an hour before they closed kn…”
“I was especially impressed by their reliability, fair pricing, and genuine commitment to helping customers.”
“Very fast service for a reasonable price and was completed very quickly!”
“Based on the other reviews I would bet they bank on people figuring it out without them and billing State Farm anyway.”
People customers mention
- Eric 37 reviews
- Akpan 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ASAP AUTO of MN for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★★★★★
Fast, friendly, and helpful. Even gave future advice on maintenence. Highly recomend!
PaytonLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very fast, communicative, and flexible. Appreciate them helping in our time of need!
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were very professional and very helpful and they even went above and beyond. I really do recommend their services.
TherReviewerLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service from ASAP Auto! Fast, professional, and reliable roadside assistance. Highly recommend to anyone in Minnesota!
Car lockouts
stephan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My guy got there quick and did the job with lighting speed! Definitely calling ASAP if I need help with anything in the future.
Great priceCar lockouts
Taylor7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Service was quick and speedy for a lock out at the casino in the middle of the night… The man that came was professional and polite. Definitely appreciate their help tonight so I could get back home!
Car lockouts
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Battery service | 138 | — |
| Car lockouts | 78 | — |
| Battery | 76 | — |
| Tire change | 42 | — |
| Fuel delivery | 6 | — |
| Brake service & repair | 5 | — |
| Oil change | 4 | — |
| Transmission | 2 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 934 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Heather Kieweg1 reviewTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you! Quick helpful service
- Services: Battery service
PaytonLocal Guide · 44 reviewsTotal number of Google reviews Payton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery fast, communicative, and flexible. Appreciate them helping in our time of need!
David Perchak2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very professional and very helpful and they even went above and beyond. I really do recommend their services.
TherReviewerLocal Guide · 13 reviewsTotal number of Google reviews TherReviewer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service from ASAP Auto! Fast, professional, and reliable roadside assistance. Highly recommend to anyone in Minnesota!
- Services: Car lockouts
P M691 reviewTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick, good customer service!
- Services: Car lockouts
Ahmed Warsame13 reviewsTotal number of Google reviews Ahmed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Rachelle VigilLocal Guide · 25 reviewsTotal number of Google reviews Rachelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, friendly
- Price assessment: Great price
- Services: Car lockouts
stephan cluke1 reviewTotal number of Google reviews stephan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy guy got there quick and did the job with lighting speed! Definitely calling ASAP if I need help with anything in the future.
- Price assessment: Great price
- Services: Car lockouts
SR Wasim4 reviewsTotal number of Google reviews SR has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service great guy prompt response thank you
Business details
- Address: 1410 Colorado Ave S, St Louis Park, MN 55416
- Phone: (952) 452-0449
- Website: asapautomn.com
- Service area: North St. Paul, MN