iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 14 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★285 Google reviews · 24 photos
99%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$656typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently highlight rapid response times, often arriving within an hour for emergencies, along with professional communication and fair pricing. Services frequently include sewer line repairs, leak fixes, water heater replacements, and clog removals. While the majority of reviews praise the efficiency and knowledge of the staff, one recurring criticism involves high costs for specific tasks, such as a toilet replacement quoted at $950.
Google rating: 5.0 out of 5 from 285 reviews (99% five-star).
Reviews on this page: 285 Google reviews (265 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Sump Pump Repair Service serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
ASAP Plumbing ProsSump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ASAP Plumbing Pros: 97/100 on this factor. Category median: 90.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ASAP Plumbing Pros: 94/100 on this factor. Category median: 92.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ASAP Plumbing Pros: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ASAP Plumbing Pros: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ASAP Plumbing Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
–
Bar = this company · dark tick = category median.
Star ratings
285 Google reviews we collected
5.0of 5
5 stars28399%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 265 written reviews
99%praise
Praise68799%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price15%
Reasonable1680%
Overpriced00%
Not sure315%
$656+37% vs typical sump pump repair services
Middle half of what 15 customers paid ($448–$1.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response19628%
Staff & attitude14321%
Would recommend10515%
Quality & results9614%
Price & value659%
Communication538%
Honesty & trust375%
What customers talk about
We read 265 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Donald and Steven did a great job were fast and professional.”
“Donald, Kong and Renato started working as early as 6am, in order not to delay the concrete and pavement.”
“I was very pleased with the professional service that both of them provided.”
“I highly recommend them and will definitely use them again in the future.”
“They were thorough in assessing the problem and very detailed in letting me know what the issue was and what they did to resolve it.”
“Kong replaced the damaged part and ran the rinse cycle to check that the leak had stopped.”
“Emergencies are never cheap, but based on that I thought the cost was reasonable.”
“They did a very professional and thorough job, were not overpriced, and they definitely will be my first call when we need plumbing service again.”
“Able to fix my plumbing issue fast, and good communication of the issue and next steps”
“I had an ABS pipe leaking under my crawlspace and honestly had no idea what was going on, just saw constant dripping that was getting really annoying.”
People customers mention
Don52 reviews
Donald26 reviews
Kong13 reviews
Thumbtack5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ASAP Plumbing Pros for 8 kinds of job. Pick one to see what they paid and said.
Derin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I called ASAP Plumbing Pros after discovering a huge leak under my kitchen sink. Donald came out within the hour and had the problem fixed within 45 minutes. Price was fair and service was very professional. I hope I don't need another emergency plumber anytime soon, but if I do, I will be calling ASAP again.
Paid $400–600Reasonable price
Wesley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
ASAP Plumbing Pros helped me fix my low water pressure in my kitchen faucet and replaced several old and leaky valves. Kong and Donald were great! Kong arrived on time and completed the work quickly. Donald provided the advice and estimates for the work. I was very pleased with the professional service that both of…
Paid $600–800Reasonable price
Jolene2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Called ASAP for a faucet leak on a Sunday afternoon. Set up appointment for the next morning and the repair was completed by 9:30am the next day (not an urgent same-day need). Extremely efficient and streamlined experience from the first call to the payment receipt. Great communication throughout. The only thing…
Paid $1,000–1,200Reasonable price
PaulLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Able to fix my plumbing issue fast, and good communication of the issue and next steps
Paid $200–400Not sure
108lunado7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Donald from ASSP Plumbing Pros came out to my house and cleared a rain gutter drain pipe. It was blocked with plant roots and he cut through it with a power snake with blades on the front end. Well done, efficiently and professional. Thank you! Would highly recommend him!
Paid $400–600Reasonable price
Clement6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
ASAP was prompt and professional. They were clear in what had to be done and solved our issue in a super efficient manner. I recommend them without hesitation. .
ASAP plumbing showed up within an hour. Took care of my sewer lateral. Last time I used “discount plumber” who charged me 2x what ASAP plumbing did. Emergencies are never cheap, but based on that I thought the cost was reasonable. Kong was great, just quietly took care of the problem and cleaned up.
Price assessment: Reasonable price
Response from the owner · 9 hours ago
Thank you so much, Karen! We really appreciate you choosing ASAP Plumbing Pros for your sewer lateral issue in San Francisco. We’re glad we were able to get someone out quickly and take care of the problem.
Kong will be happy to hear your kind words as well. We always try to make emergency plumbing situations as smooth as possible, get the job handled properly, and leave the work area clean. Thanks again for trusting us!
Reese Bacon10 reviewsiTotal number of Google reviews Reese has written across all businesses on Google Maps, not just this one.
I just used ASAP Plumbing for a toilet and shower clog and Steven and Donald went above and beyond with their service! They were thorough in assessing the problem and very detailed in letting me know what the issue was and what they did to resolve it. I highly recommend ASAP Plumbing Pros!!
Response from the owner · a week ago
Thank you, Anna! We really appreciate you choosing ASAP Plumbing Pros for your toilet and shower drain issues. Steven and Donald were happy to help diagnose the problem, explain everything clearly, and get the drains flowing properly again. Thanks again for trusting us as your San Francisco plumbers and for the recommendation!
Derin Kiykioglu6 reviewsiTotal number of Google reviews Derin has written across all businesses on Google Maps, not just this one.
I called ASAP Plumbing Pros after discovering a huge leak under my kitchen sink. Donald came out within the hour and had the problem fixed within 45 minutes. Price was fair and service was very professional. I hope I don't need another emergency plumber anytime soon, but if I do, I will be calling ASAP again.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · 3 weeks ago
Thank you so much, Derin! We really appreciate you choosing ASAP Plumbing Pros for your emergency plumbing repair in San Bruno. We’re glad Donald was able to get out quickly, locate the kitchen sink leak, and get everything repaired within the hour. Thank you for the kind words and recommendation — hopefully you won’t need another emergency plumber anytime soon, but we’ll be here if you do!
Wesley Toy1 reviewiTotal number of Google reviews Wesley has written across all businesses on Google Maps, not just this one.
ASAP Plumbing Pros helped me fix my low water pressure in my kitchen faucet and replaced several old and leaky valves. Kong and Donald were great! Kong arrived on time and completed the work quickly. Donald provided the advice and estimates for the work. I was very pleased with the professional service that both of them provided. I highly recommend them and will definitely use them again in the future.
Price assessment: Reasonable price
Price: $600–800
Response from the owner · 3 weeks ago
Thank you so much, Wes! We really appreciate you taking the time to share your experience and for choosing us as your San Francisco plumbers. We’re glad Kong and Donald were able to help resolve the low water pressure at your kitchen faucet and replace the old, leaking valves. It’s great to hear the service was prompt, professional, and efficient. Thank you again for recommending ASAP Plumbing Pros, and we’ll be happy to help with any future plumbing needs!
Jolene Tam2 reviewsiTotal number of Google reviews Jolene has written across all businesses on Google Maps, not just this one.
Called ASAP for a faucet leak on a Sunday afternoon. Set up appointment for the next morning and the repair was completed by 9:30am the next day (not an urgent same-day need). Extremely efficient and streamlined experience from the first call to the payment receipt. Great communication throughout. The only thing that I suggest is the receipt be detailed to split into labor cost and materials. My receipt only showed the total cost.
Price assessment: Reasonable price
Price: $1,000–1,200
Response from the owner · 3 weeks ago
Thank you, Jolene! We’re glad we could make the entire experience smooth and efficient, from your Sunday call to getting the faucet leak repaired the next morning. We really appreciate your kind words about our communication and service. Thanks for choosing ASAP Plumbing Pros for your plumbing needs in San Francisco!
Ana Corio3 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Fast responding when we had a gas leak. Quick to troubleshoot and fix!
Price assessment: Not sure
Price: $400–600
Response from the owner · 3 weeks ago
Thank you, Ana! Happy we were able to get to you fast and resolve the gas leak without any unnecessary delays. We appreciate the great review and are always here when you need a plumber in San Francisco!
Paul LuoLocal Guide · 31 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Donald from ASSP Plumbing Pros came out to my house and cleared a rain gutter drain pipe. It was blocked with plant roots and he cut through it with a power snake with blades on the front end. Well done, efficiently and professional. Thank you! Would highly recommend him!
Price assessment: Reasonable price
Price: $400–600
Response from the owner · a month ago
Thank you, Arthur! We’re glad we could get your root-blocked rain gutter drain cleared efficiently and get everything flowing again. We really appreciate the recommendation and your kind words about our service. Thanks for choosing ASAP Plumbing Pros for your plumbing and drain needs in San Francisco!
Clement Kong6 reviewsiTotal number of Google reviews Clement has written across all businesses on Google Maps, not just this one.
ASAP was prompt and professional. They were clear in what had to be done and solved our issue in a super efficient manner. I recommend them without hesitation. .
Price assessment: Reasonable price
Price: $200–400
Response from the owner · a month ago
Thank you, Clement! We appreciate the recommendation. We’re happy our team could respond promptly, and get everything resolved efficiently. It was a pleasure helping you in San Francisco!
