Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Ashley Outlet in Raleigh, NC, 4.8 out of 5 based on 2,255 reviews, with the owner responding to 98% of comments. Customers frequently praise the staff for being knowledgeable, patient, and free of sales pressure while assisting with sofas, beds, and dining furniture. Recurring themes include helpful communication, convenient delivery scheduling, and a comfortable shopping environment. However, low-star reviews cite issues with hidden costs, damaged or incorrect merchandise, and missed delivery dates.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
2,254 Google reviews we collected
Phrases our text analysis found in 1,989 written reviews
How often each topic comes up in the written reviews
We read 1,989 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nice selection of furniture and our salesman Larry was extremely helpful, knowledgeable and polite”
“When the upper level management heard this, he was disrespectful toward both myself and August.”
“There was zero sales pressure, just top notch professional service.”
“…was good with emloyment , since I receive everything I found the lamp not working I drove 25 minutes to the store they said I have to call rooms to go…”
“I highly recommend Larry to anyone looking for great service when purchasing furniture!”
“I would recommend this location because of Terrance's service only!”
“…e was there when we came in and we saw all our options and gave us a great price.…”
“The sales team snuck in hidden costs that we had to ask to take out.”
“Rachel was so helpful and kind, and she answered all of our questions.”
“Even more disappointed I reached out to the company from the number they listed below and have been ghosted!”
“Larry was super helpful and knowledgeable, answered all my questions and helped me find what I needed quickly.”
“3weeks service person was supposed to show up, but he never showed.”
“He was patient, helpful, and genuinely cared about making sure we had a great experience.”
“The sales associate LIED to me to get me to spend $2000 on a sectional.”
praise complaint · found by our text analysis, Google review wording unchanged.
Nice selection of furniture and our salesman Larry was extremely helpful, knowledgeable and polite
We visited the Ashely outlet on Glenwood Ave today and worked with Rachel to find the perfect sofa. She was very knowledgeable as well as paying close attention to us in describing what we were looking for. There was zero sales pressure, just top notch professional service. Not to mention the staff are all super…
We bought our new couch here today and we love it!! Rachel was so helpful and kind, and she answered all of our questions. She never made us feel rushed and she didn’t pressure us at all. It’s great to know that excellent customer service is still around!! Highly recommend to anyone looking for furniture.
I had a wonderful experience buying new bedroom furniture thanks to Kelcey! I like to take my time when shopping, and she was so patient as we visited twice before deciding. She never pressured us and knew the answers to all of our questions. I'll absolutely be looking for Kelcey every time I need something new.
Larry was super helpful and knowledgeable, answered all my questions and helped me find what I needed quickly. I will definitely go back when I need more new furniture.
I bought a bed frame and chest from Larry, and I’m so happy with my purchase. Both pieces look beautiful in my bedroom. Thank you, Larry, for a great experience. I would definitely recommend buying from him.
4.8 ★★★★★ 2,255 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rachel was Great!!
Thank you for the review Gerald Clark ! We appreciate you taking the time to share your experience. Thank you for shopping at Ashley!
Nice selection of furniture and our salesman Larry was extremely helpful, knowledgeable and polite
Thank you for the feedback, Miguel Bermudez ! We appreciate you shopping with us and sharing this review!
We visited the Ashely outlet on Glenwood Ave today and worked with Rachel to find the perfect sofa. She was very knowledgeable as well as paying close attention to us in describing what we were looking for. There was zero sales pressure, just top notch professional service. Not to mention the staff are all super friendly which is always a plus. I would certainly work with Rachel again for any furniture needs.
Thank you so much for taking the time to provide this great review, Marvin Montjoy . We love seeing positive feedback! Thank you for shopping at Ashley!
Holly was awesome in helping find a solution for our sectional needs.
Thank you so much for taking the time to provide this great review, Tim Rhodes . We love seeing positive feedback! Thank you for shopping at Ashley!
We bought our new couch here today and we love it!! Rachel was so helpful and kind, and she answered all of our questions. She never made us feel rushed and she didn’t pressure us at all. It’s great to know that excellent customer service is still around!! Highly recommend to anyone looking for furniture.
Thank you for the feedback, Valerie Montjoy ! We appreciate you shopping with us and sharing this review!
I had a wonderful experience buying new bedroom furniture thanks to Kelcey! I like to take my time when shopping, and she was so patient as we visited twice before deciding. She never pressured us and knew the answers to all of our questions. I'll absolutely be looking for Kelcey every time I need something new.
Hi Ursula Alawar ! We appreciate your review and are so glad to see you had a great experience!
Larry was super helpful and knowledgeable, answered all my questions and helped me find what I needed quickly. I will definitely go back when I need more new furniture.
Thank you so much for taking the time to provide this great review, Jordan Hayes . We love seeing positive feedback! Thank you for shopping at Ashley!
I bought a bed frame and chest from Larry, and I’m so happy with my purchase. Both pieces look beautiful in my bedroom. Thank you, Larry, for a great experience. I would definitely recommend buying from him.
Thank you for the review Maria Tourlitis ! We appreciate you taking the time to share your experience. Thank you for shopping at Ashley!
August was very helpful, professional and friendly!
Awesome! We love seeing this feedback! Thank you for shopping at Ashley, Jennifer Day - we greatly appreciate you!
Very nice
Hi Connie MacVic ! We appreciate your review and are so glad to see you had a great experience!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
