Carpet cleaning service · Houston, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%95+14.5Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 70 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★106 Google reviews · 17 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$536typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Ashly Rug Cleaners five stars based on 106 reviews, with the owner responding to all feedback. Customers frequently cite prompt pickup and delivery, effective removal of pet stains and odors, and reasonable pricing for cleaning and repairs. Staff are described as knowledgeable and communicative, often providing detailed updates and assistance with rug selection. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 106 reviews (98% five-star).
Reviews on this page: 106 Google reviews (102 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Rug Cleaner serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
Ashly Rug CleanersRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ashly Rug Cleaners: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ashly Rug Cleaners: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ashly Rug Cleaners: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ashly Rug Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
5.0of 5
5 stars10498%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 102 written reviews
99%praise
Praise18899%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price727%
Reasonable1973%
Overpriced00%
Not sure00%
$536+107% vs typical rug cleaning
Middle half of what 18 customers paid ($338–$928) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5428%
Staff & attitude4423%
Would recommend3317%
Speed & response2212%
Price & value1910%
Communication116%
Honesty & trust74%
What customers talk about
We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an excellent job making it look and smell new again!”
“very knowledgeable -gave us a mini course on Navajo Rugs.”
“I trust Ashly rugs 100% and will use them again and again.”
“I do not recommend many companies but this one is worth your time and a visit.”
“Ashley rugs did a beautiful job and cleaning our rug and did it in a very timely manner much sooner than expected!”
“) and I have also gotten from them beautiful new rugs at a very fair price.”
“They communicate very well and always answered my questions in a timely manner.”
“They were professional, had excellent customer service and reliable/consistent communication.”
People customers mention
Rugs21 reviews
Helena3 reviews
Rashid3 reviews
Ashley3 reviews
Persian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ashly Rug Cleaners for 4 kinds of job. Pick one to see what they paid and said.
DDavid6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Picked up two rugs that my dog had made his home. Picked up on time returned as promised. The rugs look like brand new. Would recommend to anybody.
Paid $500+Reasonable price
AAnn14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is the second time I have used Ashly Rugs to clean and repair my rugs. The results were excellent. Their knowledge of rugs is extensive and it was a pleasure to work with someone who appreciated my rugs as much as I do.
VVickieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ashly Fine Rugs did an amazing job in cleaning our rug! They came to our house to pick it up exactly when they said they would. They didn’t take very long to bring it back. They are very professional and prompt. They communicate very well and always answered my questions in a timely manner. I highly recommend Ashly Fine Rugs!
Paid $500+Reasonable priceArea rug cleaning
JJen8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Love Helena and everyone at Ashly Rugs! They’ve helped me clean multiple rugs that I thought couldn’t be saved, plus they have a huge selection of carpet and rugs that will meet all of your needs. I can’t wait to come back for a stair runner!! You will not be disappointed, highly recommend!
Paid $500+Great pricePet stain & odor removal
DDenise9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Experience was excellent. Very customer friendly. Knowledgeable and answers all your questions. A large variety of services offered. Buy new, repair, clean or even bring colors of material in and they will design your rug to fit your life style. It’s an amazing store. I do not recommend many companies but…
Paid $350–400Great priceUpholstery cleaningService not listed
BBryant10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Great Experience!! These rugs are top quality and there are many to choose from. From the moment we arrived, Alex, Helene and Yazmeen were extremely helpful with helping us to choose a rug to be placed in our music memorabilia room. After finding the rug we'd liked, Alex offered to custom cut the rug for the…
Ashley rugs did a beautiful job and cleaning our rug and did it in a very timely manner much sooner than expected!
Response from the owner · 6 days ago
Thank you, Dawn! We're so happy you loved how your rug turned out and the timing of getting it back to you sooner than expected! We truly appreciate your trust in our family business and your kind review!
G
George Thomas10 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
I have unfortunately had to use Ashly’s fine rug cleaning services twice because of, um, dog debris. These guys are amazing. Prompt, courteous, and meticulous. Rashid is a credit to his family’s business. Pricing is reasonable. If you have rugs that need TLC, give them a call.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, George! We appreciate your continued support and the wonderful words about Rashid. Cleaning, restoring, designing, and sourcing beautiful rugs from around the worldit’s what our family has proudly done for four generations. We’re always here for all your rug needs!
A
Addie Nash-Stacey1 reviewiTotal number of Google reviews Addie has written across all businesses on Google Maps, not just this one.
Ashly Rugs is incomparable in Houston for rug cleaning and rug purchase . They saved my current rugs (I have a 17 year old shitzu!) and I have also gotten from them beautiful new rugs at a very fair price. I trust Ashly rugs 100% and will use them again and again.
Price assessment: Great price
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · a month ago
Thank you so much, Addie! We’re so happy we could help save your beautiful rug collection by washing them back to life! It was also most enjoyable to help you choose the perfect new rugs for your home, It means so much to us that you trust Ashly Rugs with your rugs and choose us again and again wheather it be rug washing or purchasing we are always happy working with you. We truly appreciate your kind words and your business!
D
David Popa6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Picked up two rugs that my dog had made his home. Picked up on time returned as promised. The rugs look like brand new. Would recommend to anybody.
Price assessment: Reasonable price
Price: $500+
Response from the owner · 2 months ago
Thank you for your 5 Star Review ! We are delighted to rescue your rug back to greatness! We are always here for all your rug needs! We don't just clean and restore rugs, we also custom make them and sell them either way we always have you covered!
A
Ann Harris14 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
This is the second time I have used Ashly Rugs to clean and repair my rugs. The results were excellent. Their knowledge of rugs is extensive and it was a pleasure to work with someone who appreciated my rugs as much as I do.
Price assessment: Reasonable price
Price: $500+
Services: Pet stain & odor removal, Area rug cleaning, Service not listed
Response from the owner · Edited a month ago
Thank you so much, Ann! We truly appreciate your continued trust in Ashly Rugs. It means so much to us to know that you value your rugs as much as we do. We’re always happy to care for, repair, and restore your rugs with the attention they deserve. We look forward to working with you again!
F
Francy Gonzalez2 reviewsiTotal number of Google reviews Francy has written across all businesses on Google Maps, not just this one.
very knowledgeable -gave us a mini course on Navajo Rugs. Excellent restoration and cleaning
Services: Area rug cleaning
Response from the owner · 4 months ago
Thank you for your 5 star review ! We were delighted to bring your beautiful Navajo rug back to it's original beauty! We are always here for all your rug needs! As a fourth-generation family business, Ashly Fine Rugs is proud to be your complete rug destination. From expert cleaning and restoration to a carefully curated selection of handmade and custom rugs, we’re here to help make your home beautiful.
M
Mary Lou Morey10 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 4 months ago
Thank you for your 5 star wonderful reiew we appreciate you and delighted to have help bring your rug back to Fabulous again!! We are always here for all your rug need, if you need a new rug, custom rug to add to your beautfiul rug collection we have you covered!!
J
Jay Goff5 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Thank you for your fantastic 5 star reveiw we appreciate you and so happy to be of help washing your rug back to it's normal beauty!! We are always here for all your rug needs, if you need new rug, custom rug or a cleaning again we are a call away!
