Experts Reviews · Company report
Ashly Rug Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%95+14.5Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Ashly Rug Cleaners

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 106 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ashly Rug Cleaners is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ashly Rug Cleaners is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ashly Rug Cleaners is better than —% of rug cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ashly Rug Cleaners is better than 95% of rug cleaning.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ashly Rug Cleaners is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ashly Rug Cleaners is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Ashly Rug Cleaners for 4 kinds of job.

Ashly Rug Cleaners for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Area rug cleaning”

Addie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ashly Rugs is incomparable in Houston for rug cleaning and rug purchase . They saved my current rugs (I have a 17 year old shitzu!) and I have also gotten from them beautiful new rugs at a very fair price. I trust Ashly rugs 100% and will use them again and again.

Great pricePet stain & odor removalArea rug cleaning
Ann14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second time I have used Ashly Rugs to clean and repair my rugs. The results were excellent. Their knowledge of rugs is extensive and it was a pleasure to work with someone who appreciated my rugs as much as I do.

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaningService not listed
Anitra10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

very knowledgeable -gave us a mini course on Navajo Rugs. Excellent restoration and cleaning

Area rug cleaning
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ashly Rugs did a fantastic job cleaning my rug!!

Paid $200–250Reasonable pricePet stain & odor removalArea rug cleaning
Jay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very Friendly and Helpful team!!

Area rug cleaning
VickieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ashly Fine Rugs did an amazing job in cleaning our rug! They came to our house to pick it up exactly when they said they would. They didn’t take very long to bring it back. They are very professional and prompt. They communicate very well and always answered my questions in a timely manner. I highly recommend Ashly Fine Rugs!

Paid $500+Reasonable priceArea rug cleaning
T8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Easy to schedule pick up and delivery, very communicative, excellent work

Area rug cleaning
Kirsten5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing results! Even better than I expected. Thanks!

Area rug cleaning
Evelyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The pick up and delivery young men were exceptional

Paid $500+Reasonable priceArea rug cleaning
Amanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

When my cat got sick and urinated all over my favorite area rug….., there was no choice but to have it cleaned. I’ve had the rug for over 20 years and have not ever had it professionally cleaned, so it was really over due. I was worried that it was not a thick and higher quality rug, but there was no problem…

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
Kathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My large rug is beautiful again. The fringe is restored and the colors bright.

Customer photo from Kathleen's review
Paid $350–400Reasonable priceArea rug cleaning
Cara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They did a great job with our 2 rugs. The rugs had been in storage for 4 years and needed a good cleaning and refresh. We are very happy with the quality of the service. Everyone I talked to at Ashly was kind and helpful. They picked up the rugs and dropped them back off, which was so very helpful. I would…

Paid $500+Reasonable priceArea rug cleaning
Jackie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great overall experience. They got the stain out of a cotton woven rug and they did pickup and drop-off at no charge since my home was sort of on the way to work for them. Would definitely use them again.

Paid $100–150Reasonable priceArea rug cleaning
LoriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Nothing but wonderful things to say about Ashly Fine Rugs!! They did a fantastic job cleaning 4 large area rugs (one was a 30 year old wool 11x15 rug and incredibly heavy! Owners are communicative, easy to work with. They came to my home and picked up the rugs and brought them back, laying them back out carefully.…

Reasonable pricePet stain & odor removalArea rug cleaning
GregLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

There folks know their rugs. Professional service and good at setting expectations. I've had two rugs cleaned at different times. This last time I had delivery and pickup and they were there right when they said they were. We tried 3 different places before them and will never go anywhere else. Visible difference in…

Paid $450–500Reasonable priceArea rug cleaning
LLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I found the interaction with Ashly Rugs from the beginning to now to be extremely friendly and positive. I had a water leak from my attic water heater. It completely saturated my oriental rug in my front room. Within a couple of hours after I contacted Ashly their staff was at my front door for a pickup. I was very grateful!

Paid $500+Reasonable priceArea rug cleaning
MadisonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve used Ashly Fine Rugs twice now for our wool rugs and the service is always great. They take great care of our rugs and get rid of all the stains and odors our three dogs create.

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
Dorinda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, professional, timely. Very reasonable and a great job. I will definitely use Ashly’s again!

Paid $300–350Reasonable pricePet stain & odor removalArea rug cleaning
ToniLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great hands on service from start to finish. Politely professional. My rugs turned out beautifully! Mister Rashid literally does it all! The pickup and delivery is an especially nice touch! 👍🏼👍🏼👍🏼

Area rug cleaning
Roxanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The Only place to have a carpet cleaned and repaired is Ashly Fine Carpets Houston , Texas .Professional, knowledgeable, and what a fun Experience . We needed sunglasses as the cleaning was so bright & fresh. Thank You Ashly Fine Carpets. Roxanne & Anthony S.

Great priceArea rug cleaning
AmeshiaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience with Ashley Rug Cleaners! They picked up my rug, cleaned it thoroughly, and returned it in a timely fashion. The rug looks amazing—fresh, clean, and like new. The entire process was smooth, professional, and reasonably priced. I really appreciate the quick turnaround and quality service. Highly recommend!

Reasonable priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning

Price

$536+107% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 73%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning21$139–$447
Pet stain & odor removal11$139–$377
Upholstery cleaning2$170–$340
Carpet steam cleaning2$164–$359

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