Analyzing 8,602,7978.6M ReviewsFor 24,47324.5K Experts

Experts Reviews · Company report
Ashly Rug Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%95+14.5Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Ashly Rug Cleaners

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 106 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ashly Rug Cleaners is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ashly Rug Cleaners is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ashly Rug Cleaners is better than —% of rug cleaning.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ashly Rug Cleaners is better than 95% of rug cleaning.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ashly Rug Cleaners is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ashly Rug Cleaners is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Ashly Rug Cleaners for 4 kinds of job.

Ashly Rug Cleaners for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Pet stain & odor removal”

Addie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ashly Rugs is incomparable in Houston for rug cleaning and rug purchase . They saved my current rugs (I have a 17 year old shitzu!) and I have also gotten from them beautiful new rugs at a very fair price. I trust Ashly rugs 100% and will use them again and again.

Great pricePet stain & odor removalArea rug cleaning
Ann14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the second time I have used Ashly Rugs to clean and repair my rugs. The results were excellent. Their knowledge of rugs is extensive and it was a pleasure to work with someone who appreciated my rugs as much as I do.

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaningService not listed
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ashly Rugs did a fantastic job cleaning my rug!!

Paid $200–250Reasonable pricePet stain & odor removalArea rug cleaning
Jen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Love Helena and everyone at Ashly Rugs! They’ve helped me clean multiple rugs that I thought couldn’t be saved, plus they have a huge selection of carpet and rugs that will meet all of your needs. I can’t wait to come back for a stair runner!! You will not be disappointed, highly recommend!

Paid $500+Great pricePet stain & odor removal
EmilyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had our area rug picked up, cleaned and delivered back to us and I’m blown away at how clean it is! Our aging dog left a lot of stains and it was beginning to smell and look bad. We’ve had the rug 10 years and it has never been cleaned. It looks and smells so good! The stains are gone and the odor is completely…

Pet stain & odor removal
Amanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

When my cat got sick and urinated all over my favorite area rug….., there was no choice but to have it cleaned. I’ve had the rug for over 20 years and have not ever had it professionally cleaned, so it was really over due. I was worried that it was not a thick and higher quality rug, but there was no problem…

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
LoriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Nothing but wonderful things to say about Ashly Fine Rugs!! They did a fantastic job cleaning 4 large area rugs (one was a 30 year old wool 11x15 rug and incredibly heavy! Owners are communicative, easy to work with. They came to my home and picked up the rugs and brought them back, laying them back out carefully.…

Reasonable pricePet stain & odor removalArea rug cleaning
RhondaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They have been cleaning our rugs for several years and do a great job. They are able to remove pet stains and odors and it looks just like new. The owners are so nice and easy to work with and their selection of rugs to purchase are beautiful!

Paid $100–150Great pricePet stain & odor removal
MadisonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve used Ashly Fine Rugs twice now for our wool rugs and the service is always great. They take great care of our rugs and get rid of all the stains and odors our three dogs create.

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
Dorinda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, professional, timely. Very reasonable and a great job. I will definitely use Ashly’s again!

Paid $300–350Reasonable pricePet stain & odor removalArea rug cleaning
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team at Ashley’s Fine Rigs did an amazing job cleaning my rug after our puppy made a huge mess of it. They came and picked it up, moved the furniture, and when they brought it back it was perfect. I could not believe they were able to restore my rug, I tried to clean it myself and made everything worse. Highly…

Pet stain & odor removal

Price

$536+107% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 73%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning21$139–$447
Pet stain & odor removal11$139–$377
Upholstery cleaning2$170–$340
Carpet steam cleaning2$164–$359

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