Appliance repair service · Elgin, IL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%97+13.7Replies to reviews 7%69+4.9Craft & service penalty96−0.4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★904 Google reviews · 24 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
$371typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Aslan Appliance Repair 4.9 out of 5 based on 904 reviews, with the owner responding to 70% of feedback. Customers frequently praise technicians for their punctuality, clear communication, and honest pricing when repairing washers, dryers, refrigerators, and ovens. However, some low-star reviews cite recurring issues with repair durability, short warranty periods, and unexpected changes to initial cost estimates.
Google rating: 4.9 out of 5 from 904 reviews (96% five-star).
Reviews on this page: 904 Google reviews (856 with written comments, 193 with photos).
Owner responses: the business replied to 70% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Aslan Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aslan Appliance Repair: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aslan Appliance Repair: 80/100 on this factor. Category median: 87.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aslan Appliance Repair: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aslan Appliance Repair: 97/100 on this factor. Category median: 97.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aslan Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aslan Appliance Repair: 69/100 on this factor. Category median: 99.B
69
Bar = this company · dark tick = category median.
Star ratings
904 Google reviews we collected
4.9of 5
5 stars86996%
4 stars51%
3 stars20%
2 stars30%
1 star253%
Praise vs complaints
Phrases our text analysis found in 856 written reviews
98%praise
Praise1,68598%
Complaints382%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5232%
Reasonable10162%
Overpriced32%
Not sure64%
$371+37% vs typical appliance repair
Middle half of what 152 customers paid ($303–$440) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response45827%
Staff & attitude40223%
Quality & results32619%
Would recommend22213%
Communication1297%
Price & value1227%
Honesty & trust644%
What customers talk about
We read 856 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“from Aslan showed up within 90 minutes and diagnosed the problem immediately.”
“While it wasn't the news I was hoping to hear, Bob was a true professional and didn't try to push me into services I didn't need.”
“And the Hispanic lady on the phone who answered said no we do actual repairs you basically have the wrong company and then hung up on me.”
“Dimas did a great job diagnosing the issue with my washing machine.”
“Required three visits (assessment, replacement of one part which did not fix it so a second part which did fix briefly).”
“Overall great experience and would recommend to anyone!”
“5 stars at this point and we will see how things go at the next visit.”
“Constantine is very knowledgeable and very helpful in explaining the repairs.”
“You are correct I did not use your services but that is because you didn't respond to three emails I sent during business hours on October 5th.”
“…und that I needed a new motor and it was installed within 24hrs for a fair price…Konstatin was great, explained everything and left the area very clea…”
“This company is completely dishonest and tries to rip off customers.”
“Dimas was a very honest person and told me about the real deal with my machine.”
“Despite its professional image, the company is dishonest and will not stand by their work.”
People customers mention
Dimas24 reviews
Bob18 reviews
Alex18 reviews
Habib12 reviews
John11 reviews
Samsung9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Aslan Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Matthew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I called a different company that never showed up. Bob O. from Aslan showed up within 90 minutes and diagnosed the problem immediately. While it wasn't the news I was hoping to hear, Bob was a true professional and didn't try to push me into services I didn't need. I will definitely call Aslan in the future if I have any appliance issues.
Paid $50–100Reasonable priceDishwasher repair
Tamara3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great service! The service technician saved us from having to purchase a new range. Super honest and smart.
Paid $200–250Great priceStove & cooktop repair
Doug12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
They came out same day to fix my dishwasher, although I had to wait a week for the part. A month later I had a problem again, made an appointment, they didn’t show. So I called to find out why, said I had no appointment. They were at my house within 30 minutes after that call. Will definitely use them in the future.
Paid $350–400Reasonable priceDishwasher repair
RutherfordLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Dimas did exceptional work on my dryer. Explained everything to me as he worked. I would definitely use his services again
Paid $350–400Reasonable priceDryer repair
Daniel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dimas was great told me what the problem was but unfortunately it was to expensive to fix for the age of the fridge.
Paid $50–100Great price
MarilynLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Victor came to my house and repaired my dishwasher in no time. He was polite, knowledgeable, and friendly. I was very happy with the service that he provided and I highly recommend him and Aslan as a company.
I called a different company that never showed up. Bob O. from Aslan showed up within 90 minutes and diagnosed the problem immediately. While it wasn't the news I was hoping to hear, Bob was a true professional and didn't try to push me into services I didn't need. I will definitely call Aslan in the future if I have any appliance issues.
Price assessment: Reasonable price
Price: $50–100
Services: Dishwasher repair
Repair wait time: 0–1 hr
Alyssa Drummond11 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Dimas did a great job diagnosing the issue with my washing machine. He provided great details and options for best options moving forward. Overall great experience and would recommend to anyone!
Sharon Herendeen10 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
