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Assisted Living Locators Los Angeles

Assisted living facility · West Hollywood, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 20 assisted living facilitiesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 93 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
Oct 2026latest review

Assisted Living Locators Los Angeles at a glance

Google reviewers rate Assisted Living Locators Los Angeles five stars based on 93 reviews, with the owner responding to 90% of them. Clients describe the service as compassionate and patient, noting that staff assist with locating facilities, coordinating tours, and managing long-distance searches. Recurring themes include detailed market knowledge, clear communication, and support for families navigating dementia or sudden placement needs. No specific criticisms are evident in the provided excerpts, which focus entirely on positive experiences regarding the search process.

  • Google rating: 5.0 out of 5 from 93 reviews (100% five-star).
  • Reviews on this page: 93 Google reviews (91 with written comments, 2 with photos).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Assisted Living Facility serving West Hollywood, California.

Data from Google, last updated October 28, 2026.

Score profile vs other assisted living facilities

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability97Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 99 (median 74)Reliability: 97 (median 78)Value: 100 (median 86)Momentum: 100 (median 100)
This companyAssisted Living Facilities median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Assisted Living Locators Los Angeles: 99/100 on this factor. Category median: 74.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Assisted Living Locators Los Angeles: 97/100 on this factor. Category median: 78.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Assisted Living Locators Los Angeles: 100/100 on this factor. Category median: 86.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Assisted Living Locators Los Angeles: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
–

Bar = this company · dark tick = category median.

Star ratings

93 Google reviews we collected

  • 5 stars93100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 91 written reviews

  • Praise15096%
  • Complaints74%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price467%
  • Reasonable117%
  • Overpriced00%
  • Not sure117%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5535%
  • Would recommend3321%
  • Speed & response2717%
  • Communication1510%
  • Quality & results117%
  • Honesty & trust106%
  • Price & value64%

What customers talk about

We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Friendly and extremely helpful during my stressful time of finding a good place for my sister to live.”
  • “We have found her easy to work with, patient and responsive, and we recommend her highly!”
    “I cannot recommend Laura at Assisted Living Locators enough.”
  • “Her communication was always prompt, and her research was thorough.”
  • “She listened to what we were looking for and provided great options that fit all of our needs.”
  • “She had a thorough understanding of all our options and was incredibly informed and compassionate in helping us finding the right place very quickly.”
  • “She also arranged tours, followed up afterward, recommended other trusted senior-related services, and continued checking in even after my aunt had mo…”
  • “She was even able to get us a great deal on the place we chose, saving us many thousands of dollars on the initial community fee.”

People customers mention

  • Laura 24 reviews
  • Sarah 18 reviews
  • Ordover 9 reviews
  • Barrett 7 reviews
  • Mom 7 reviews
  • Godales 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Michael10 hours ago★★★★★

Friendly and extremely helpful during my stressful time of finding a good place for my sister to live. And happy that she is settling in nicely. Thank you for all your help. I highly recommend Assisted Living Locators.

Reasonable price
ReinyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

At the most difficult time in my life April (Assisted Living Locators) stepped in and held my hand. I have love and gratitude in my heart and want everyone to know what a positive presence April had in helping us choose a new home for my husband. Caring for a loved one with dementia is full time. April did all…

Customer photo from Reiny's reviewCustomer photo from Reiny's reviewCustomer photo from Reiny's review
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We were very lucky to have found Laura of Assisted Living Locators to work with in finding a suitable place for a close relative living in LA who suddenly needed assistance. Since we are in Northern California, everything is harder to manage, and Laura has been great. She has a deep knowledge of the market and the…

Trevor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

April Godaleswas by far the best part of the senior living search experience. She is warm, upbeat, kind and incredibly knowledgeable about the senior living options and experience. She repeated went so far beyond my expectations in helping my dad find the right community that I was often in a delighted state of…

Nona13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Assisted Living Locators Los Angeles was the best call I made when trying to find a place for my parents. Laura asked me questions about my parents, what they like, what are they looking for in a senior living community but she also gave tips and extremely helpful advice on how to make the transition easier. She…

Great price
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I cannot recommend Laura at Assisted Living Locators enough. She was incredibly helpful and compassionate during what has been a very difficult time for my family. What I appreciated most was her patience --- she truly met us where we were and never tried to force a decision when the fit or timing didn’t feel right.…

Photos

Customer reviews

5.0 ★★★★★ 93 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Michael Jonas
Review from Google · view on Google
★★★★★

Friendly and extremely helpful during my stressful time of finding a good place for my sister to live. And happy that she is settling in nicely. Thank you for all your help. I highly recommend Assisted Living Locators.

  • Price assessment: Reasonable price
Reiny GelsingerLocal Guide · 16 reviewsTotal number of Google reviews Reiny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

At the most difficult time in my life April (Assisted Living Locators) stepped in and held my hand. I have love and gratitude in my heart and want everyone to know what a positive presence April had in helping us choose a new home for my husband. Caring for a loved one with dementia is full time. April did all the busy work in locating and coordinating memory care home options. This allowed me to focus on my husband. This also was reassuring because I only wanted to consider reputable homes and Aprils experience in this field and her understanding our what we wanted enabled us to choose the best care.

Response from the owner · 8 months ago

Thank you so much for this wonderful review. I will pass it on to April. She will be so grateful for your words of support. Please let us know if there’s anything more we can do.

Chris Bensick1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We were very lucky to have found Laura of Assisted Living Locators to work with in finding a suitable place for a close relative living in LA who suddenly needed assistance. Since we are in Northern California, everything is harder to manage, and Laura has been great. She has a deep knowledge of the market and the nuances of the options that are available. She has a compassionate understanding of what everybody in the process is going through. We have found her easy to work with, patient and responsive, and we recommend her highly!

Response from the owner · 4 weeks ago

Thank you so much for your kind words. It was truly a pleasure working with you and your family. We know how challenging it can be to navigate this process from out of town. We're so glad we could make things a little easier. Thank you for trusting us and for taking the time to share your experience. It means a great deal to us. Laura and April

dylmmh3 reviewsTotal number of Google reviews dylmmh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot recommend Assisted Living Locators and our senior care advisor, April, highly enough. She supported our family for many months, from October 2025 through May 2026, as I navigated the difficult process of finding the right assisted living community for my aunt. From the very beginning, she was professional, warm, patient, and incredibly understanding. At no point did I ever feel pressured to make a decision. She understood that moving a loved one into assisted living is not simply a matter of comparing facilities and prices—it is an emotional process, and sometimes decisions change as a family member works through the fear and uncertainty of a major transition. She gave us the time and space we needed while remaining available whenever I needed guidance. Her communication was always prompt, and her research was thorough. She followed up with communities, researched availability, pricing, promotions, care costs, transportation, and other details that I would never have had the time or knowledge to track down on my own. She also arranged tours, followed up afterward, recommended other trusted senior-related services, and continued checking in even after my aunt had moved and was settling into her new home. What I appreciated most, though, was how genuinely caring she was throughout the entire journey. After so many months of emails, changes of plans, questions, and decisions, she began to feel less like an advisor and more like a trusted family friend who truly cared about my aunt and wanted the best for her. Finding the right assisted living community can be overwhelming. Looking back, I honestly don't know how I would have navigated this process without her. I am incredibly grateful for her kindness, patience, knowledge, and support, and I would wholeheartedly recommend her to any family beginning this journey.

Response from the owner · a month ago

Thank you for taking the time to write this wonderful review. We're so glad we were able to help you navigate this transition with your aunt. Please know we're always here for you and your family should you need any further assistance. Thank you again, Laura and April

Trevor Hall5 reviewsTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

April Godaleswas by far the best part of the senior living search experience. She is warm, upbeat, kind and incredibly knowledgeable about the senior living options and experience. She repeated went so far beyond my expectations in helping my dad find the right community that I was often in a delighted state of shock. That moment of transition in life can be so tough for both the senior and the families around them, but with April at our side it was easy, and even felt loving. I truly cannot recommend her highly enough!

Response from the owner · a month ago

Thank you Trevor for the wonderful review. We appreciate that you trusted us to help navigate this transition for your dad. Please know we're always available to assist you. We appreciate your kind words, Laura and April

Nona Friedman13 reviewsTotal number of Google reviews Nona has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Assisted Living Locators Los Angeles was the best call I made when trying to find a place for my parents. Laura asked me questions about my parents, what they like, what are they looking for in a senior living community but she also gave tips and extremely helpful advice on how to make the transition easier. She also referred me to resources to physically make the move. Couldn't have done it without her. And she is the kindest, most caring and compassionate person. HIGHLY RECOMMEND!

  • Price assessment: Great price
Response from the owner · 5 months ago

Thank you so much for this wonderful review, Nona. We're truly honored that you trusted us to help guide your parents through such an important transition. Please know that we're always here for you should you need further guidance. Thank you again for your kind words. Laura and April

Thad Hwang6 reviewsTotal number of Google reviews Thad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can't recommend Laura at Assisted Living Locators enough. We first connected with Laura back in August 2024, and what really stood out was her incredible patience throughout the entire process. Finding the right place for our 81-year-old father wasn’t quick or easy, but Laura never rushed us and supported us every step of the way. Thanks to her guidance, we were finally able to find the right fit for him at Oakmont of Orange just last week. And if you're like us where you're thrust into this situation of navigating senior living options, Laura helped us understand the nuances between the different communities and helped us navigate options we wouldn’t have known how to evaluate on our own. Beyond that, her kindness and genuine understanding made a difficult and emotional process much more manageable. She really takes the time to listen and cares deeply about the families she works with. She also has an amazing network. She seems to know everyone at every accredited facility and can book tours quickly and efficiently! We’re incredibly grateful for her help and would highly recommend Laura to anyone looking for support in finding the right assisted living solution for a loved one.

Response from the owner · 6 months ago

Hi Thad – I’m so glad it worked out for your father. We appreciate that you trusted us to help with this most important decision. I will pass this review onto Laura. She will be so happy that you took the time to write. Please feel free to reach out anytime we can be of assistance.

Michael Cohen4 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot recommend Laura at Assisted Living Locators enough. She was incredibly helpful and compassionate during what has been a very difficult time for my family. What I appreciated most was her patience --- she truly met us where we were and never tried to force a decision when the fit or timing didn’t feel right. It was clear she cared more about our family's well-being than just making a placement. If you need a supportive, honest guide in LA, Laura is the best.

Response from the owner · 6 months ago

Thank you Michael. I’m glad that Laura was able to help you. Please know that we are always available to assist you. I will pass this on to Laura. We appreciate your kind words.

Ben Mann1 reviewTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

April was fantastic working with my family to find a great place for my dad! She listened to what we were looking for and provided great options that fit all of our needs.

Response from the owner · 7 months ago

Hi Ben – We really appreciate this review. Thank you so much. I hope all goes well with your dad. We are always here if you need us.

Paul Evmorfiadis6 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Laura at Assisted Living Locators was truly amazing! She treated us with such kindness and compassion, making us feel like family throughout the entire process. Laura went above and beyond to help us find the perfect place for my grandmother and took the time to ensure it was the right fit for her needs. Her support, knowledge, and dedication made what could have been a stressful process so much easier. I would highly recommend Laura to anyone looking for guidance in finding the best care for their loved one.

  • Price assessment: Great price
Response from the owner · 7 months ago

Hi Paul – thank you so much for the wonderful review. I’m so glad that we were able to help you with your grandmother. I will pass this on to Laura. It will mean so much to her that you took the time to write. Please don’t hesitate to reach out if there’s anything else we can do.

Assisted Living Locators Los Angeles on Google Maps →

Business details