Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Atiyeh Bros. Eugene Rug & Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Atiyeh Bros. Eugene Rug & Carpet Cleaning

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 322 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 94% of upholstery cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 92% of upholstery cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 91% of upholstery cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Atiyeh Bros. Eugene Rug & Carpet Cleaning for 5 kinds of job.

Atiyeh Bros. Eugene Rug & Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$144–$260
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Pet stain & odor removal”

gail10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Really outstanding service. Reviewed rug value, cleaning cost and issues with cleaning and outcome.

Paid $500+Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Avery8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very pleased...great, professional technician. He tackled very dirty carpet with pet stains and they look like new. Will definitely use again.

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Zoe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

The folk here are quite lovely. Deb at the front desk is so genuine and you can easily tell that folk here have a passion for their work. I got to have a little tour as it was my first time there and it's a fantastic facility. I was a bit disappointed though in the end result of my rug, while I wasn't expecting…

Paid $100–150Not surePet stain & odor removalArea rug cleaning
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I brought in 3 Persian carpets to be cleaned. There were a few pet stains. Atiyeh Bros did a great job. Plus their customer service is awesome. The staff are amazing, friendly, and knowledgeable. If you have oriental rugs to be cleaned or freshened up, Atiyeh Bros is the place.

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
KJLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Atiyeh Bros. in Eugene has been caring for our Oriental rugs for over 25 years, cleaning and doing edge repairs beautifully on older rugs when necessary. Greg and Deborah are excellent managers of the shop with professional expertise and timely communication. James and Larry provide advice and clean/do minor repairs…

Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Lyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The delivery men were kind and wonderful. The carpets are clean and beautiful like all the carpets I have had cleaned by Your company over the many years I’ve been having you clean my carpets

Great pricePet stain & odor removal
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional and kind staff. Great job cleaning my rugs. New puppy mistakes made it critical we took the rugs in to clean. Been using for over 25 years.

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removal
Diana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I brought in two area rugs to be cleaned and have pet stains removed. One of the rugs I inherited from my grandparents and the other I purchased; both were from Egypt. The rug which was inherited needed binding repair work and the work was done beautifully. Both rugs came back, looking wonderful, and I am so pleased…

Paid $500+Great pricePet stain & odor removalArea rug cleaningService not listed
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve taken my vintage Persian rugs and Nepalese rugs to Atiyeh for cleaning and repair many times over the last couple decades. Even though I now live 60 miles away I still come back as their work is excellent and I wouldn’t trust anyone else. They are great to work !

Paid $100–150Reasonable pricePet stain & odor removalArea rug cleaningService not listed
Cindy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had 2 sheepskin rugs cleaned. The staff is so friendly and helpful. We have had our big living room rugs cleaned a few times and it always looks good as new. Love these guys!

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
GingerLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been taking my area rugs to Atiyeh Brothers for many years and they are a wonderful company to work with - Professional, courteous and what’s most important, they do an excellent job cleaning and repairing rugs! I I would not trust having my mideastern rugs, cleaned anywhere else!

Paid $50–100Reasonable priceCarpet steam cleaningPet stain & odor removal
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used Atiyeh Bros for years. Their knowledge and skills are outstanding. We have a few valuable rugs and they take incredible care of them.

Paid $500+Great pricePet stain & odor removalArea rug cleaning
RockVoxLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Atiyeh Brothers for all of your area rug cleaning needs and repairs. I won't take my rugs anywhere else as this business has shown me what high standards in customer service looks like every, single time I take my rugs in to be cleaned or repaired. The area rug pictured was fraying and…

Area rug cleaningPet stain & odor removalService not listed+ Quality+ Professionalism

Price

$303+26% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 68%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning61$158–$434
Carpet steam cleaning50$153–$315
General carpet cleaning19$146–$303
Pet stain & odor removal13$144–$260
Upholstery cleaning9$170–$340

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