Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Atiyeh Bros. Eugene Rug & Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Atiyeh Bros. Eugene Rug & Carpet Cleaning

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 322 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 94% of upholstery cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 92% of upholstery cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 91% of upholstery cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Atiyeh Bros. Eugene Rug & Carpet Cleaning is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Atiyeh Bros. Eugene Rug & Carpet Cleaning for 5 kinds of job.

Atiyeh Bros. Eugene Rug & Carpet Cleaning for upholstery cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Upholstery cleaning”

Laurie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, thorough and efficient.

Carpet steam cleaningUpholstery cleaning
Leslie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had 2 couch cushion cleaned that had coffee spilled on them. You could not get the stain completely out so the price was discounted but if don't know the stains are there you can't see them. Your staff is very friendly and helpful. I can't remember the tech name but he was very helpful, friendly and efficient.…

Paid $50–100Great priceUpholstery cleaning
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve had Mike come several times over the years and always appreciate his hard work and the outcome. He’s great!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Jane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Atiyeh is the best! They are thorough, timely in getting jobs done, and friendly. The work is outstanding!

Reasonable priceUpholstery cleaning
Joseph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike is a gem, does excellent work and very pleasant to interact with.

Paid $400–450Reasonable priceUpholstery cleaning
MichelleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve owned my sofa and loveseat for about two years and I own two dogs. They were way overdue for a deep clean. They did a very thorough job cleaning my couches (took about 2 hours) and applying the Scotchgard treatment that I requested. And they were in fact dry within the 4 to 5 hour period that he told me. I…

Customer photo from Michelle's review
Paid $500+Not sureUpholstery cleaningService not listed
Donovan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We rely on Atiyeh’s to restore our carpets and upholstery to optimal condition. That’s exactly what James did Wednesday. He thoroughly cleaned carpets in the living room and primary bedroom, as well as two sofas and a wingback chair. We was efficient, pleasant and professional.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Marianne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Friendly people and cleaning was well

Upholstery cleaning
T4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceUpholstery cleaning

Price

$303+26% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 68%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning61$158–$434
Carpet steam cleaning50$153–$315
General carpet cleaning19$146–$303
Pet stain & odor removal13$144–$260
Upholstery cleaning9$170–$340

Compare with

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