Limousine service · Loganville, GA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 48 airport shuttle servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★52 Google reviews · 5 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the service 5/5 based on 52 reviews, highlighting punctuality, clean vehicles, and professional communication. Customers frequently describe drivers as friendly, helpful with luggage, and attentive to passenger comfort during airport transfers and local trips. The owner responded to a small percentage of reviews. No recurring criticisms appear in the provided excerpts, as all listed feedback is positive regarding the overall experience and ease of booking.
Google rating: 5.0 out of 5 from 52 reviews (100% five-star).
Reviews on this page: 52 Google reviews (43 with written comments).
Owner responses: the business replied to 4% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyAirport Shuttle Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ATL Limo & Airport Transportation: 97/100 on this factor. Category median: 77.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ATL Limo & Airport Transportation: 94/100 on this factor. Category median: 76.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ATL Limo & Airport Transportation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
52 Google reviews we collected
5.0of 5
5 stars52100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
100%praise
Praise64100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2234%
Speed & response1422%
Quality & results1320%
Would recommend1320%
Communication12%
Honesty & trust12%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His kindness, perfection in transportation and above and beyond service are beyond anything I’ve ever experienced.”
“Prompt, comfortable ride, friendly service, definitely will use again.”
“Great experience, friendly driver, driver was punctual.”
“I've used this car service multiple times and I would absolutely recommend them to anyone looking for high quality drivers with exceptional customer service.”
“Very hospitable and perfect communication .”
“Used the service a few times now, always on time and really reliable”
People customers mention
Atlanta4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have favorite drivers in Manhattan, Santa Barbara, Montecito, Malibu, Los Angeles, Sonoma County and Sarasota, FL. Never have I had a driver like John in Atlanta. He treats me like family. I will never use another driver. His kindness, perfection in transportation and above and beyond service are beyond anything…
RRebekah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've used this car service multiple times and I would absolutely recommend them to anyone looking for high quality drivers with exceptional customer service. They've gone above and beyond each time, whether it's a planned trip or last minute emergency, their professionalism, courtesy, and kindness have made each…
SSamantha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Met me right where instructed, and even helped me because I got lost. I was flying to Atlanta for the first time and he was very helpful. Carried my bags and made the trip very simple for me, the actual car ride itself was lovely, offered me water, made sure I was content and happy above all else. Great…
MMarvens1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Best Limo service in Atlanta. Shawn is very respectful, always on time and the car smells good. He always go above and beyond. It wasn't my first time definitely won't be my last.
Like I said, number 1 limo company in town.
IIts2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
This is one my best limo rides I been on, shawn was very helpful and professional the limo was in very clean condition I would definitely be calling him back for sure.
MMuskan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Shawn was on time and took us home from airport, yesterday! Very polite and helpful! Loved him
I have favorite drivers in Manhattan, Santa Barbara, Montecito, Malibu, Los Angeles, Sonoma County and Sarasota, FL. Never have I had a driver like John in Atlanta. He treats me like family. I will never use another driver. His kindness, perfection in transportation and above and beyond service are beyond anything I’ve ever experienced. I’m moving to Atlanta because he showed me the kindness in this city.
R
Rebekah R4 reviewsiTotal number of Google reviews Rebekah has written across all businesses on Google Maps, not just this one.
I've used this car service multiple times and I would absolutely recommend them to anyone looking for high quality drivers with exceptional customer service. They've gone above and beyond each time, whether it's a planned trip or last minute emergency, their professionalism, courtesy, and kindness have made each trip stress-free and enjoyable. I look forward to booking them again in the future. Absolutely amazing staff, thank you for everything!!
S
Samantha Silva2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Met me right where instructed, and even helped me because I got lost. I was flying to Atlanta for the first time and he was very helpful. Carried my bags and made the trip very simple for me, the actual car ride itself was lovely, offered me water, made sure I was content and happy above all else. Great conversationalist, as well as very comfortable to be around. I find myself to be a very antisocial person very shy. But with him I felt safe and comfortable. His music taste was pretty good too!!
M
Mubeen Nabeel1 reviewiTotal number of Google reviews Mubeen has written across all businesses on Google Maps, not just this one.
