Beauty salon · Galveston, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 121 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 51%
4.8★★★★★162 Google reviews · 24 photos
90%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$87typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the salon 4.8 out of 5 based on 162 reviews, with the owner responding to 99 percent of them. Customers frequently praise the clean, modern facility and highlight skilled services in haircuts, coloring, and nail treatments, noting that staff members listen to client preferences and work efficiently. However, some lower-rated reviews cite issues with pricing transparency, where final charges differed from initial estimates, as well as instances of poor communication when phone inquiries went unanswered.
Google rating: 4.8 out of 5 from 162 reviews (90% five-star).
Reviews on this page: 162 Google reviews (123 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: September 27, 2026.
Service: Hair Salon serving Galveston, Texas.
Data from Google, last updated November 12, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Atmosphere the salon and beyond: 82/100 on this factor. Category median: 88.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Atmosphere the salon and beyond: 79/100 on this factor. Category median: 84.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Atmosphere the salon and beyond: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Atmosphere the salon and beyond: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Atmosphere the salon and beyond: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Atmosphere the salon and beyond: 100/100 on this factor. Category median: 52.A
100
Bar = this company · dark tick = category median.
Star ratings
162 Google reviews we collected
4.8of 5
5 stars14590%
4 stars85%
3 stars42%
2 stars32%
1 star21%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
95%praise
Praise11095%
Complaints65%
Price
What customers reported paying
$87+49% vs typical hair salons
Middle half of what 19 customers paid ($68–$144) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4741%
Quality & results2723%
Would recommend2522%
Communication65%
Speed & response54%
Honesty & trust54%
Price & value11%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She used techniques I'd not seen before and is very sweet.”
“Andrea does my hair and she does excellent work…great cuts and styles and is the best colorist I’ve ever used!”
“…that if I am unable to come in for health reasons, I not only feel terrible because of health but my pocketbook takes a hit as well.…”
“Rick is a fantastic barber and I highly recommend him.”
“Ryan is really good and I do recommend him but not this uncaring salon who treats people with disabilities differently than the rest of their clients…”
“She really listened to my idea for my nails and was really patient when I was kind of indecisive on the designs.”
“She is very professional and completes things in a timely manner.”
“As a business owner I believe in being fair, honest and competitive.”
“The overall experience was not only pleasing but her prices are fair which is a blessing.”
People customers mention
Roxanne9 reviews
Madison6 reviews
Ryan6 reviews
Valerie3 reviews
Barber3 reviews
Debbie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Atmosphere the salon and beyond for 7 kinds of job. Pick one to see what they paid and said.
J4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Atmosphere is a great place! Clean and modern facility with great personality and ambiance. Rick is a fantastic barber and I highly recommend him. He created a welcoming environment and really took time to listen to what I wanted. He involved me throughout the process and I left with a well structured precision cut.…
Paid $20–40Service not listed
MGLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Love my facialist, Jennifer. Drive from Houston once a month just for her services. Jennifer does excellent work.
Paid $180–200Service not listed
CrystalLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Madison did a fabulous job on my nails! She used techniques I'd not seen before and is very sweet. Go see her! You won't be disappointed!
Paid $80–100Manicure
Karly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Madison is such a talented nail tech! You can tell that she cares and is very educated with her craft! Book with this girl!!
Paid $80–100Manicure
jenniferLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
"I cannot say enough good things about Yvonne! She is talented, professional, and so welcoming. She really listens to what you want and executes it perfectly.
Cynthia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Atmosphere has been my preferred salon for years. The addition of Madison for nails services is great. She did my nails and I was beyond excited. Madison is meticulous and did my nails in the “cat eye” technique to perfection! Definitely my new go to girl for all things nails!
Andrea does my hair and she does…
Atmosphere is a great place! Clean and modern facility with great personality and ambiance. Rick is a fantastic barber and I highly recommend him. He created a welcoming environment and really took time to listen to what I wanted. He involved me throughout the process and I left with a well structured precision cut. Mega kudos for being able to work with my curly hair. This was my first experience at Atmosphere and I'll definitely be back.
Price: $20–40
Services: Service not listed
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · a month ago
You are a breath of fresh air. I know what we have at Atmosphere is unique. The customer care Rick showed you is part of our culture. We are so glad you received an excellent service. We will see you soon!
MG KellLocal Guide · 33 reviewsiTotal number of Google reviews MG has written across all businesses on Google Maps, not just this one.
Love my facialist, Jennifer. Drive from Houston once a month just for her services. Jennifer does excellent work.
Price: $180–200
Services: Service not listed
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Well-kept
Response from the owner · 2 months ago
Yes! We love Jennifer for her sweet skills and personality. Thank you for supporting us and taking that wonderful drive to Galveston! We know traffic can be horrendous!
Crystal SonnenLocal Guide · 58 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
The Oligo mask recommended by Madison has saved my waves/ curls from heat damage. From someone who never spends money on products at the salon, this is a MUST!
Response from the owner · 5 months ago
Yes!!! We are loving Oligo Masque! Super reparative treatment makes your hair feel like silk!
Tonn Cao, Ph.D.Local Guide · 105 reviewsiTotal number of Google reviews Tonn has written across all businesses on Google Maps, not just this one.
Poor Customer Service. I called to ask if there was someone who could layer a medium length men's cut- a basic question about a basic skill. The receptionist said she would have to ask and someone would get back to me. No one got back to me...
Response from the owner · 5 months ago
Hi Tonn. I do apologize for the lack of communication on our part. It’s no excuse but we are an independent contractor salon, meaning everyone works for themselves and I don’t have control of their schedule. We were short staffed today and I, the owner was out today because of my son’s graduation. My nail technician who answered the phone got busy taking care of customers and forgot to get back with you. If you’d like to give us another shot we would appreciate it. Take care.
jennifer gallowayLocal Guide · 9 reviewsiTotal number of Google reviews jennifer has written across all businesses on Google Maps, not just this one.
"I cannot say enough good things about Yvonne! She is talented, professional, and so welcoming. She really listens to what you want and executes it perfectly.
Atmosphere has been my preferred salon for years. The addition of Madison for nails services is great. She did my nails and I was beyond excited. Madison is meticulous and did my nails in the “cat eye” technique to perfection! Definitely my new go to girl for all things nails!
Andrea does my hair and she does excellent work…great cuts and styles and is the best colorist I’ve ever used!!
Thank you so much Cynthia!! We love that you have been a loyal client all for of these years. Andrea and Madison are meticulous artists who love their craft and try very hard to help make clients look and feel their best.
Andi Berry4 reviewsiTotal number of Google reviews Andi has written across all businesses on Google Maps, not just this one.
Madison! She is such an amazing nail artist! I had so much fun getting my nails done by her! She really did an amazing job! 10/10 I will keep coming back!
Response from the owner · 9 months ago
Thank you for telling us how we did. It's always great to hear customer satisfaction!
Shelly Batten7 reviewsiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
