Appliance repair service · Kettering, OH · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%53+12.8Value 14%87+12.3Replies to reviews 7%100+7.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 17%
4.7★★★★★664 Google reviews · 23 photos
90%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$203typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, clear communication, and thorough diagnostics as strengths of the appliance repair service. Technicians are described as professional and efficient in fixing issues with ovens, refrigerators, and washers. However, recurring criticisms involve high diagnostic fees for non-appliance issues, long wait times for parts, and repairs that fail to resolve problems within the short warranty period.
Google rating: 4.7 out of 5 from 664 reviews (90% five-star).
Reviews on this page: 664 Google reviews (531 with written comments, 4 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 26, 2026.
Service: Dishwasher Repair Service serving Kettering, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Atomic TechDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Atomic Tech: 71/100 on this factor. Category median: 86.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Atomic Tech: 53/100 on this factor. Category median: 81.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Atomic Tech: 100/100 on this factor. Category median: 94.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Atomic Tech: 87/100 on this factor. Category median: 97.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Atomic Tech: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Atomic Tech: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
664 Google reviews we collected
4.7of 5
5 stars60090%
4 stars142%
3 stars20%
2 stars51%
1 star436%
Praise vs complaints
Phrases our text analysis found in 531 written reviews
96%praise
Praise89296%
Complaints374%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price5929%
Reasonable9949%
Overpriced105%
Not sure3316%
$203-31% vs typical dishwasher repair services
Middle half of what 162 customers paid ($114–$340) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29732%
Speed & response20222%
Quality & results18720%
Communication9811%
Would recommend9310%
Price & value293%
Honesty & trust232%
What customers talk about
We read 531 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was quick, informative, and patient while explaining the problem and suggested solution options.”
“They are the most unprofessional company I’ve ever dealt with.”
“Conrad was very thorough and patient in his repair of our refrigerator, on time as well”
“The person worked thoroughly for a long time to clean the machine to clean the pipes to make sure everything is working outstanding job.”
“We paid 130 dollars for an appliance issue and the appliance is still broken.”
“Ryan explained what was needed, showed me the worn out parts and had my washer running in less than an hour.”
“Highly recommend using Atomic Tech and request Ryan V.”
“I would NEVER recommend this company to anyone and will never use them in the future.”
“I felt the cost was very reasonable for this day and age.”
“Didn’t over charge.”
“He was always honest and up front about what to expect.”
“Not sure if this company is a scam or just don’t know what they’re talking about.”
People customers mention
Jake22 reviews
Ryan20 reviews
Corbin17 reviews
Allen12 reviews
Kush11 reviews
Phil5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Atomic Tech for 8 kinds of job. Pick one to see what they paid and said.
Anthony5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Make sure you ask for Jake for your repairs. He was quick, informative, and patient while explaining the problem and suggested solution options.
Paid $400–450Not sureWashing machine repair
domna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The person worked thoroughly for a long time to clean the machine to clean the pipes to make sure everything is working outstanding job. Thank you so much for repairing it and keeping it clean
Paid $200–250Great priceWashing machine repair
EllenLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Extraordinarily fast service. Ryan explained what was needed, showed me the worn out parts and had my washer running in less than an hour.
Martha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Corbin did an amazing job at diagnosing and solving our ice maker issue. Appreciate his perseverance and attach to detail
BrittanyLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Corbin was awesome! He was quick and professional! He fixed our fridge and the ice maker is now working. 😄
Wendy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ryan did an awesome job cleaning and servicing our True ice maker. I will be calling him again next year:) Thanks again!
Jake was spot on and put our oven back in service!!
Price: $100–150
Services: Oven repair
Response from the owner · 5 hours ago
Thanks, Kenneth! I’m glad Jake was able to diagnose the issue quickly and get your oven back up and running. We really appreciate you taking the time to share this.
Anthony Greco5 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Make sure you ask for Jake for your repairs. He was quick, informative, and patient while explaining the problem and suggested solution options.
Price assessment: Not sure
Price: $400–450
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Thanks so much, Anthony! I’m glad Jake was able to help quickly and take the time to explain the issue clearly while walking you through your options. We really appreciate you choosing Atomic Tech for your appliance repair.
domna iliadou2 reviewsiTotal number of Google reviews domna has written across all businesses on Google Maps, not just this one.
The person worked thoroughly for a long time to clean the machine to clean the pipes to make sure everything is working outstanding job. Thank you so much for repairing it and keeping it clean
Price assessment: Great price
Price: $200–250
Services: Washing machine repair
Repair wait time: 2–3 hr
Response from the owner · 6 days ago
Thank you, Domna! We really appreciate you noticing the time and care we put into thoroughly cleaning the machine and pipes to make sure everything is working properly. Glad we could get it repaired and running clean again.
Carla Philpot3 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
They did a great job. Tech was timely and professional
Services: Dishwasher repair
Repair wait time: 0–1 hr
Response from the owner · 6 days ago
Thank you, Carla! I’m glad our technician was able to arrive on time and provide professional service, and I really appreciate you taking a moment to leave a review.
Ellen EvelandLocal Guide · 16 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Extraordinarily fast service. Ryan explained what was needed, showed me the worn out parts and had my washer running in less than an hour.
Price assessment: Reasonable price
Price: $300–350
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thanks, Ellen, for taking the time to share this. I’m glad Ryan could get to your washer quickly, walk you through what was needed, and show you the worn parts before getting it running again in under an hour.
Betty Zook1 reviewiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Ryan was excellent and was very kind and considerate.
Services: Washing machine repair
Repair wait time: 2–3 hr
Response from the owner · a week ago
Thank you, Betty! I’m glad to hear Ryan was excellent and treated you with kindness and consideration. We really appreciate you taking the time to share this.
ceil novak3 reviewsiTotal number of Google reviews ceil has written across all businesses on Google Maps, not just this one.
Ryan was knowledgeable and efficient. His demeanor was affable. The parts order was speedy and repairs were speedy. He came earlier to the appointment but only after checking with me. I was very pleased. Left no mess, was very unintrusive. Haven't tried my dishwasher yet, When Ryan tested it though the problem seemed corrected.
I'm thrilled with the service. The dishwasher was under warranty, so there was no cost to me.
Price assessment: Great price
Services: Dishwasher repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Ceil, thank you for the 5-star review. I’m thrilled to hear Ryan was knowledgeable, efficient, and respectful in your home, and that the parts ordering and repair moved quickly while keeping you in the loop about arriving early. We appreciate you choosing Atomic Tech, and we’re glad the dishwasher tested out corrected under warranty.
Fred Pence5 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Conrad was very thorough and patient in his repair of our refrigerator, on time as well
Response from the owner · a week ago
Fred, thanks for the 5-star review. I’m glad Conrad was thorough and patient with your refrigerator repair, and that he arrived on time. We really appreciate you choosing Atomic Tech.
Martha Alexander1 reviewiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Corbin did an amazing job at diagnosing and solving our ice maker issue. Appreciate his perseverance and attach to detail
Price assessment: Great price
Price: $450–500
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thanks so much, Martha! I’m glad Corbin was able to diagnose the ice maker problem and stick with it until it was fully solved, and we really appreciate you noticing his attention to detail.
Brittany NagyLocal Guide · 46 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Corbin was awesome! He was quick and professional! He fixed our fridge and the ice maker is now working. 😄
Price assessment: Great price
Price: $400–450
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thanks so much, Brittany! I’m glad Corbin was able to get to you quickly, keep things professional, and get your fridge and ice maker working again. We really appreciate you choosing Atomic Tech.