iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%64+40.7Reliability 28%70+19.8Replies to reviews 8%95+7.8Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 31 ice cream shopsiPosition by Experts Score among all companies we track in this category. · better than 27%
4.7★★★★★339 Google reviews · 24 photos
81%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the cafe 4.7 out of 5, highlighting its cozy atmosphere, homemade scones, and extensive tea selection. Customers frequently praise the owner’s responsiveness to dietary needs and the ease of booking private events like birthday parties or baby showers. A recurring criticism involves slow service or rushed interactions for walk-in guests, with some noting that the venue can feel cramped or that food portions are modest compared to other tea houses.
Google rating: 4.7 out of 5 from 339 reviews (81% five-star).
Reviews on this page: 339 Google reviews (269 with written comments, 38 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 10, 2026.
Service: Ice Cream Shop serving Holladay, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other ice cream shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyIce Cream Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Auntie Rae’s Sweets and Tea Parties: 64/100 on this factor. Category median: 83.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Auntie Rae’s Sweets and Tea Parties: 70/100 on this factor. Category median: 80.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Auntie Rae’s Sweets and Tea Parties: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Auntie Rae’s Sweets and Tea Parties: 95/100 on this factor. Category median: 59.A
95
Bar = this company · dark tick = category median.
Star ratings
339 Google reviews we collected
4.7of 5
5 stars27581%
4 stars3811%
3 stars103%
2 stars82%
1 star82%
Praise vs complaints
Phrases our text analysis found in 269 written reviews
92%praise
Praise16092%
Complaints138%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8247%
Would recommend3017%
Quality & results2816%
Price & value2012%
Speed & response85%
Honesty & trust32%
Communication21%
What customers talk about
We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rae was responsive, helpful, and answered all of my many questions.”
“The women assisting us was rude and lacked any customer service.”
“It was an amazing experience for a very reasonable price, and I recommend Auntie Rae's wholeheartedly.”
“They have a wide variety of teas, including herbal, and it’s a wonderful experience to share with friends.”
“My husband and I have been to a couple dozen tea houses across the country and sadly this was our worst high tea experience.”
“The price per person was very reasonable and the desserts were delicious.”
“The food was good and very well presented though I felt it was a little overpriced and the atmosphere could do with a pick-me-up.”
“Great for a quick bite, longer meal, afternoon tea, or a party.”
“Honestly everything was delicious.”
“Young Lady working was polite and able to explain everything to us.”
People customers mention
Austen3 reviews
Dole3 reviews
England3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCindy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a birthday party including 15 people. It was held under a tent in the garden. It was so well set up in advance by Auntie Rae that we did not really have to do anything. The service was outstanding. We specifically asked for scones and clotted cream because the birthday boy is a Brit. The scones were home made…
TTaylorLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
What a wonderful experience! My friend and I love going to tea and found this cute place. We met thee Auntie Rae and she was a delight! Always checked in on us and made sure we were happy with everything. You could tell the food was homemade and with love. We will definitely be coming back to this beautiful place. Couldn’t recommend it more!
SScottLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This is a place for a traditional English tea not a typical American lunch dining spot.
KKori2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I love this place! I go there after hard work days and get the chicken salad sandwiches and wassail. It instantly brightens my day. They have a wide variety of teas, including herbal, and it’s a wonderful experience to share with friends. I go in groups often too and had my birthday party here.
12/10 small…
LLynnLocal Guide · 75 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
What a lovely time! Aunt Rae and her staff are so accommodating. We arrived on a very busy day, there was a school practicing etiquette! We all thought this was an amazing way to practice manners! Even though they were tending to a large group, we never felt neglected. Our tea, sandwiches and scones were wonderful. Highly recommend!
AAlessandraLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Had an amazing time and delicious tea!!! Thank you so much for such a wonderful experience.
We had a birthday party including 15 people. It was held under a tent in the garden. It was so well set up in advance by Auntie Rae that we did not really have to do anything. The service was outstanding. We specifically asked for scones and clotted cream because the birthday boy is a Brit. The scones were home made and very authentic. There was a large choice of teas to everyones delight. Overall this was an outstanding evening that could not be bettered. We would not hesitate to recommend Auntie Raes for your function if you want it to be be better than run of the mill. We will certainly be back for a future function. Thank you Auntie Rae for making our evening so much fun.
T
Trudy FosterLocal Guide · 2 reviewsiTotal number of Google reviews Trudy has written across all businesses on Google Maps, not just this one.
What a wonderful experience! My friend and I love going to tea and found this cute place. We met thee Auntie Rae and she was a delight! Always checked in on us and made sure we were happy with everything. You could tell the food was homemade and with love. We will definitely be coming back to this beautiful place. Couldn’t recommend it more!
Meal type: Other
Price per person: $20–30
Noise level: Quiet, easy to talk
Group size: Suitable for all group sizes
C
Chessie OwensLocal Guide · 16 reviewsiTotal number of Google reviews Chessie has written across all businesses on Google Maps, not just this one.
I used to live in Holladay and was aware of Auntie Rae's, but had never stopped in. I now live in New Jersey and reached out to Auntie Rae to put together a beautiful baby shower for my best friend. Because of the distance, the bulk of our planning was done over email, and then we met in person to nail down final details when I finally was in Utah. Rae was responsive, helpful, and answered all of my many questions. She made it such an easy thing to coordinate. Everything is provided by the venue and is included in the price of the buffet. All you really have to do is bring your own additional decorations, if you like--I brought some bud vases, a personalized sign, and the baby shower games. The food was absolutely delicious and every guest (there were about 20 of us) was so complimentary of the entire thing. We all especially loved the scones and the fruit pavlovas. If you are looking for a charming, whimsical, and cozy location for your special event, this is such a sweet place! It was an amazing experience for a very reasonable price, and I recommend Auntie Rae's wholeheartedly.
Meal type: Other
Price per person: $10–20
S
Scott ThurgoodLocal Guide · 32 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I love this place! I go there after hard work days and get the chicken salad sandwiches and wassail. It instantly brightens my day. They have a wide variety of teas, including herbal, and it’s a wonderful experience to share with friends. I go in groups often too and had my birthday party here.
12/10 small business. The owners and staff are fantastic and deserve all the good things.
Meal type: Lunch
Price per person: $10–20
Noise level: Quiet, easy to talk
Group size: Suitable for all group sizes
Parking space: Plenty of parking
Parking options: Free parking lot
L
Lynn TLocal Guide · 75 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
What a lovely time! Aunt Rae and her staff are so accommodating. We arrived on a very busy day, there was a school practicing etiquette! We all thought this was an amazing way to practice manners! Even though they were tending to a large group, we never felt neglected. Our tea, sandwiches and scones were wonderful. Highly recommend!
Meal type: Brunch
Price per person: $20–30
Recommended dishes: Scones, Cucumber Sandwiches, Fresh Fruit
Wait time: No wait
Recommendation for vegetarians: Highly recommend
Parking space: Somewhat difficult to find parking
A
Alessandra WortmannLocal Guide · 66 reviewsiTotal number of Google reviews Alessandra has written across all businesses on Google Maps, not just this one.
Fantastic service and a great vibe. Attended a Hello Kitty birthday party. We had the entire second floor and everything was fabulous. The ambiance is like visiting your friends house. Cozy and lots of nooks with charm. Great for small groups.
B
Ben LeonardLocal Guide · 15 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
The food and high tea was great! The person serving us was very sweet and even provided honey when we asked. They made a pretty custom cake for my partners birthday, and we will definitely be back!
Meal type: Lunch
Price per person: $20–30
Noise level: Quiet, easy to talk
Group size: Suitable for all group sizes
Response from the owner · 6 months ago
We look forward to your next visit. So glad you enjoyed the High tea.
