Juan MartinezLocal Guide · 98 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy amables y bueno
- Price per person: $20–30
Rio Acai
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%89+25.1Replies to reviews 8%67+5.5Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 31 ice cream shopsPosition by Experts Score among all companies we track in this category. · better than 77%
4.9 ★★★★★ 423 Google reviews · 24 photos
97%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
Rio Acai at a glance
Google reviewers rate Rio Acai 4.9 out of 5 based on 423 reviews, frequently praising the friendly staff, inviting atmosphere, and customizable acai bowls with various bases and toppings. Customers note that the shop offers gluten-free options and allows sampling before ordering. However, some low-star reviews criticize the portion sizes relative to the price, specifically regarding fruit quantities and bowl volume, while others mention slow service during peak times or a lack of authenticity.
- Google rating: 4.9 out of 5 from 423 reviews (97% five-star).
- Reviews on this page: 423 Google reviews (334 with written comments, 73 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 24, 2026.
- Service: Ice Cream Shop serving Holladay, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other ice cream shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rio Acai: 93/100 on this factor. Category median: 83.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rio Acai: 89/100 on this factor. Category median: 80.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rio Acai: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rio Acai: 67/100 on this factor. Category median: 59.B
67
Bar = this company · dark tick = category median.
Star ratings
423 Google reviews we collected
- 5 stars41197%
- 4 stars31%
- 3 stars20%
- 2 stars41%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 334 written reviews
- Praise24397%
- Complaints83%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14357%
- Quality & results3715%
- Would recommend3614%
- Speed & response114%
- Price & value114%
- Communication73%
- Honesty & trust62%
What customers talk about
We read 334 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is super friendly, and the Acai is amazing😁!”
“Great service, they were so helpful and a lot of options”
“10/10—highly recommended for all the açaí lovers out there!”
“Would not recommend for a true acai lover”
“I love it here they’re all so kind and quick and it’s my favorite gluten-free spot!”
“Even though all three locations are quite a drive from where I live, I happily make the trip because it’s absolutely worth it.”
“I left feeling ripped off.”
“They were so kind and explained us all the options.”
“As someone who’s genuinely addicted to açaí, I can honestly say this is my favorite spot in Salt Lake.”
People customers mention
- Brazilian 18 reviews
- Brazil 6 reviews
- Katrine 6 reviews
- Katrin 4 reviews
- Yasmin 3 reviews
- Raquel 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We loved this place. The service was great. They were friendly and helpful. The atmosphere is nice and inviting. The bowls were fresh!
Austin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
SABOROSO! 😋 Very delicious Acai bowls with lots of different things to choose from. Bianca was super friendly and amazing. A master acai bowler. Yasmin was awesome too! Great place.
Lauren14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
So many choices!! The staff is extremely helpful and so nice! Especially Yasmin!! My new favorite lunch spot!
JasonLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We absolutely love this place! The bowls are fresh and so tasty. The staff is always so friendly. Love this place!
Maria11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
First time here today and the service was amazing! They were so kind and explained us all the options. It was delicious too.
Brooklyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Omg best acai bowl place ever! Everyone was so nice and helpful and it’s all gluten free! Great place for celiacs :)
Photos
Customer reviews
4.9 ★★★★★ 423 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Clay Owens5 reviewsTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome staff! Awesome bowl!
- Order type: Dine in
- Meal type: Other
- Price per person: $10–20
Jackson Hatchard3 reviewsTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleW customer service, delicious (as always) and the atmosphere is peak.
Holly Sutorius5 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe loved this place. The service was great. They were friendly and helpful. The atmosphere is nice and inviting. The bowls were fresh!
- Order type: Dine in
- Meal type: Lunch
- Price per person: $1–10
- Group size: 1 person, 2 people, 3-4 people, 5-8 people
Danilo1 reviewTotal number of Google reviews Danilo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery yummy😋😋😋
Austin Orme2 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSABOROSO! 😋 Very delicious Acai bowls with lots of different things to choose from. Bianca was super friendly and amazing. A master acai bowler. Yasmin was awesome too! Great place.
Craig Hammond13 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome space, amazing menu, and incredible staff.
Brynley GrahamLocal Guide · 24 reviewsTotal number of Google reviews Brynley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFood was great. Service and atmosphere was even better!
- Order type: Dine in
- Meal type: Brunch
- Price per person: $10–20
- Group size: 1 person, 2 people, 3-4 people
- Recommendation for vegetarians: Highly recommend
- Vegetarian offerings: Menu is all vegetarian
- Parking space: Plenty of parking
- Parking options: Free parking lot
Lauren Dye14 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo many choices!! The staff is extremely helpful and so nice! Especially Yasmin!! My new favorite lunch spot!
- Order type: Dine in
- Price per person: $20–30
- Wait time: No wait
Chris Sanz1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is super friendly, and the Acai is amazing😁!
- Order type: Take out
- Price per person: $10–20
- Recommended dishes: Bowl de Açaí Con Frutas
- Wait time: No wait
Business details
- Address: 1920 E Rodeo Walk Dr D70, Holladay, UT 84117
- Phone: (385) 257-7211
- Website: rioacai.us
- Service area: Holladay, UT