Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Reviewers frequently praise the friendly staff, quick service, and quality of coffee and breakfast items, while noting the shop's support for animal shelters. However, lower-rated feedback highlights recurring issues with high prices, inconsistent drink preparation, and long drive-thru wait times. Some customers also expressed dissatisfaction with recent changes to menu items and branding.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
320 Google reviews we collected
Phrases our text analysis found in 206 written reviews
How often each topic comes up in the written reviews
We read 206 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“everything is super tasty and the staff is so nice.”
“When we got our ham and cheese croissant, my wife immediately said, ‘Now THIS is what a croissant should look like.”
“This is my go-to for morning coffee on the way to work.”
“Every Bjorn, every location always the best service and top notch coffee.”
“I feel like nowadays food/beverage places have horrible customer service, but Bjorns went above and beyond to make sure I was taken care of.”
“The employees are so great they always make it worth it.”
“Also stop raising your prices please, but if you must, please pay your wonderful employees more.”
“The staff are some of the kindest, most genuine people I’ve ever met—they always greet me and my pup Toast every morning, and he even gets a treat eve…”
praise complaint · found by our text analysis, Google review wording unchanged.
Why did you guys change the croissant sandwich’s?? The original ones were so delicious Please bring them back!! Really don’t like the new ones
I have had it with the indiscriminate and overinflated tipping policy at Bjorn's. An example: recently I was behind a car who had a lengthy, friendly chat with the barista after placing a very large order. It appeared they knew each other well. I noticed that she did not hand them the tablet to select a tip, even…
love this shop! everything is super tasty and the staff is so nice. I love their mission to help animal shelters too.
The coffee is always good except for the egg and potato cheese burrito ur potato was still raw and the burrito was cold
I LOVE Bjorns!! It’s such good food and drink and all the staff are so sweet! I think the mission is amazing
When we got our ham and cheese croissant, my wife immediately said, ‘Now THIS is what a croissant should look like.’ Flaky, buttery, and actually substantial—none of that weak, underwhelming stuff you get at the big-name coffee chains.
4.8 ★★★★★ 320 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great spot but the drive through is a bit finicky.
My go too for 🔥coffee and other items.
I FEIN OFF OF YOUR COFFEE. 10/10 Bjorn approved
Why did you guys change the croissant sandwich’s?? The original ones were so delicious Please bring them back!! Really don’t like the new ones
Hi Julianna! Thank you so much for taking the time to leave us a review! We are always striving to provide the highest quality product to our customers and we changed our egg croissant line-up after struggling with some quality issues in the past. I am so sorry that you don't like them as much! We have lots of food options to offer and I would love to provide some new ideas for you if you want to follow up with an email to [email protected]. Again, thank you so much for the feedback as it can only help us improve! I look forward to hearing from you! -Erin M., Highland Manager
I have had it with the indiscriminate and overinflated tipping policy at Bjorn's. An example: recently I was behind a car who had a lengthy, friendly chat with the barista after placing a very large order. It appeared they knew each other well. I noticed that she did not hand them the tablet to select a tip, even though it was a large order. When I drove up next to pick up a single cup of regular coffee, the tablet was thrust at me as I was requested to tip $1 minimum on a $2.75 drink. That's a 36% tip. And the tablet has options for even higher, pre-selected tips. I'm done with this place, done with tips for drive-thrus, and done with places that don't ask you to tip a percentage but instead a flat rate tip. It's brazen, it's dishonest, it's insulting to the customer, and it's bad business.
Hi Marc! I appreciate the feedback and I am so sorry that our tip screen has been causing frustration. Our tip screen will default to $1, $2, or $3 for any order under $10 and will change to a percentage-based tip amount for any order over $10. We totally understand and respect when customers opt for "no tip" and that option is also on our default screen. As another alternative, you can enter in any tip amount using the "custom tip" button. The "custom tip" button also has the option to select a percentage-based amount. Again, I am very sorry to hear of your experience and I hope you can give us another chance. If you have any further feedback or concerns I would love to hear from you at [email protected]. Our goal is to make sure that every customer leaves happy and satisfied and I am sorry we fell short of that today! Thank you again for the feedback as it can only help us improve! -Erin M., Highland Manager
love this shop! everything is super tasty and the staff is so nice. I love their mission to help animal shelters too.
Hi Jen! Thank you so much for the kind words and for taking the time to leave us a review! We appreciate you and hope to see you again soon! -Erin M., Highland Manager
Coffee is great and the customer service is always excellent
Hi Bryce! Thank you so much for the kind words and for taking the time to leave us a review! We appreciate you and hope to see you again soon! -Erin M., Highland Manager
Super friendly baristas and yummy coffee
Hi Aubrey! Thank you so much for the kind words and for taking the time to leave us a review! We appreciate you and hope to see you again soon! -Erin M., Highland Manager
always so kind and make great drinks!
Hi Hope! Thank you so much for the kind words and for taking the time to leave us a review! We appreciate you and hope to see you again soon! -Erin M., Highland Manager
My girl loves it here so what makes her happy makes me happy
Hi Ricardo! Thank you so much for the kind words and for taking the time to leave us a review! We appreciate you and hope to see you again soon! -Erin M., Highland Manager
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
