iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty89−1.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 23 sink repair servicesiPosition by Experts Score among all companies we track in this category. · better than 73%
4.9★★★★★381 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$346typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Austin Area Plumbing 4.9 out of 5 based on 381 reviews, noting that the owner responds to 85% of comments. Customers frequently praise the team for punctuality, clear communication, and fair pricing while handling services like leak detection, water heater installation, and drain clearing. Recurring themes highlight professional conduct and helpful explanations, though a few low-star reviews criticize unexpected diagnostic fees and report issues with the durability of specific repairs.
Google rating: 4.9 out of 5 from 381 reviews (97% five-star).
Reviews on this page: 381 Google reviews (326 with written comments, 21 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 22, 2026.
Service: Sink Repair Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other sink repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Austin Area PlumbingSink Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin Area Plumbing: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin Area Plumbing: 97/100 on this factor. Category median: 88.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Austin Area Plumbing: 89/100 on this factor. Category median: 89.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin Area Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin Area Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin Area Plumbing: 73/100 on this factor. Category median: 73.B
73
Bar = this company · dark tick = category median.
Star ratings
381 Google reviews we collected
4.9of 5
5 stars37097%
4 stars72%
3 stars10%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 326 written reviews
99%praise
Praise73899%
Complaints111%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2347%
Reasonable2347%
Overpriced00%
Not sure36%
$346-22% vs typical sink repair services
Middle half of what 29 customers paid ($227–$939) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18525%
Speed & response17323%
Quality & results12917%
Would recommend9813%
Communication7310%
Price & value578%
Honesty & trust345%
What customers talk about
We read 326 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The plumbing team is patient in explaining the works to us and helping us understand the costs involved.”
“Feeling mistreated, I called the front desk to express my dissatisfaction with their urgency and rudeness.”
“Dennis and Sergey came out almost immediately and helped us not only stabilize things but also proactively flush a few out our key drain lines.”
“After the assessment, there was a little confusion and delay in getting hands on the parts and getting the repair scheduled, but all worked out very w…”
“Dennis is the most thorough plumber, with amazing skills, and extremely compassionate about the concerns of the customer.”
“It was my worst experience with this company.”
“I highly recommend Dennis and Sergey to anyone who needs help with their plumbing or water heater!”
“They were super responsive, knowledgeable and easy to work with on my last minute schedule changes.”
“They have been the most affordable of all others out there.”
“After getting ripped off from another large scale plumbing company I called Austin Area Plumbing.”
“Throughout the process, they were professional, knowledgeable, and transparent.”
People customers mention
Dennis35 reviews
Mycol24 reviews
Star24 reviews
Garrett9 reviews
Blake8 reviews
Sergey6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Austin Area Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Gregg4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a water leak after an AC repair company blew out our AC drain lines. Dennis and Sergey came out almost immediately and helped us not only stabilize things but also proactively flush a few out our key drain lines.
They were super responsive, knowledgeable and easy to work with on my last minute schedule changes.
Erik3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Dennis walked me through how to fix a clogged bathroom sink myself instead of selling me a service call. Clear advice, it worked, and it didn’t cost me a dime. That tells me a lot about how he does business. He’ll be my first call when I have a job that’s over my head.
Paid $1–200Great priceFaucet repair
ChrisLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dennis is the most thorough plumber, with amazing skills, and extremely compassionate about the concerns of the customer. Austin Area Plumbing is a very qualified company and I am happy to have found, and will continue doing business with them.
DavidLocal Guide · 76 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They showed up within the promised window, and cleaned my drain - I appreciate the service! Price was reasonable for the work they did.
Paid $200–400Reasonable priceDrain cleaning
Trevis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mycol arrived at my house promptly and was able to use their acoustic equipment to locate a leak in my yard . He was professional and thoroughly explained what he was doing. He did an amazing job. I will definitely be using Austin Area Plumbing for all my future plumbing needs.
MorganLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So glad we went with Austin Area Plumbing for our gas plumbing needs. James was friendly and efficient. Pricing was very competitive. Communication was great throughout the entire process. Highly recommend!
They are the kindest and most respectful guys. They show you the issue and what to look out for with future issues. Very respectful of your space and as quiet as they can be doing plumbing. Also they are hilarious and personable to talk with while in your home. Five stars
Thank you, Michelle, for the wonderful review! We’re glad our team made you feel comfortable, explained the issue and what to watch for, and treated your home with care. We’ll share your kind words with the crew—and look forward to serving you again!
Sai Talasila6 reviewsiTotal number of Google reviews Sai has written across all businesses on Google Maps, not just this one.
I went with Austin area plumbing from the smallest of plumbing issues like Clogs to the largest of under foundation complete plumbing replacement. They have been the most affordable of all others out there. Very supportive admin staff as well. The plumbing team is patient in explaining the works to us and helping us understand the costs involved.
The quality of work is also great as I haven't had to call them back after their work is complete the first time itself.
Thank you so much for your kind words, Sai! We’re thrilled to hear that you’ve had positive experiences with both our plumbing team and admin staff. It’s our goal to provide affordable and high-quality service, and we appreciate your trust in us for all your plumbing needs. We look forward to serving you again in the future!
Gregg4 reviewsiTotal number of Google reviews Gregg has written across all businesses on Google Maps, not just this one.
We had a water leak after an AC repair company blew out our AC drain lines. Dennis and Sergey came out almost immediately and helped us not only stabilize things but also proactively flush a few out our key drain lines.
They were super responsive, knowledgeable and easy to work with on my last minute schedule changes.
Thank you so much for your kind words, Gregg! We're thrilled to hear that Dennis and Sergey were able to help you quickly and effectively with your plumbing needs. Your satisfaction is our priority, and we look forward to serving you again in the future!
Scott HallLocal Guide · 32 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Dennis walked me through how to fix a clogged bathroom sink myself instead of selling me a service call. Clear advice, it worked, and it didn’t cost me a dime. That tells me a lot about how he does business. He’ll be my first call when I have a job that’s over my head.
Price assessment: Great price
Price: $1–200
Services: Faucet repair
Response from the owner · 2 weeks ago
Thank you for your kind words, Erik! We're thrilled to hear that Dennis was able to assist you with the clogged sink and provide helpful advice. It’s great to know that our team’s commitment to customer service made a positive impact. We look forward to being your go-to plumbing resource for any future projects!
Jessica Luna10 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Thank you so much for your fantastic review, Jessica! We're thrilled to hear that you had a great experience with our service. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Sarah SimpsonLocal Guide · 18 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Great company, excellent customer service and my client was satisfied with the results!
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Sarah! We're thrilled to hear that you and your client were satisfied with our service. We appreciate your support and look forward to serving you again in the future!
Chris WirthLocal Guide · 33 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Dennis is the most thorough plumber, with amazing skills, and extremely compassionate about the concerns of the customer. Austin Area Plumbing is a very qualified company and I am happy to have found, and will continue doing business with them.
Price assessment: Great price
Price: $200–400
Services: Garbage disposal installation
Response from the owner · 3 weeks ago
Thank you so much for your kind words, Chris! We're thrilled to hear that Dennis made such a positive impression with his thoroughness and compassion. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Dylan Dodge5 reviewsiTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Austin Area Plumbing is responsive, quick to arrive, and provide fair pricing for completing repairs. They’re the only plumber I use on my projects. Chelsea is also super friendly and helpful. Give them a call for any of your plumbing needs!
Thank you so much for your fantastic review, Dylan! We’re thrilled to hear that you find our team responsive and our pricing fair. Chelsea and the rest of our crew appreciate your kind words and look forward to assisting you with your plumbing projects in the future!
David LehmannLocal Guide · 76 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
They showed up within the promised window, and cleaned my drain - I appreciate the service! Price was reasonable for the work they did.
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · 3 weeks ago
Thank you, David, for your wonderful feedback! We're thrilled to hear that our team arrived on time and provided you with quality service at a reasonable price. We look forward to serving you again for any future plumbing needs!
