Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
Austin Area Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty89−1.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Austin Area Plumbing

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.9★ from 381 Google reviews

📞 Call (737) 510-7479Request a call backWebsite ↗

Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin Area Plumbing is better than 95% of sink repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin Area Plumbing is better than 97% of sink repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Austin Area Plumbing is better than 89% of sink repair services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin Area Plumbing is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin Area Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin Area Plumbing is better than 73% of sink repair services.B
73

Reviews for your job

Customers hired Austin Area Plumbing for 8 kinds of job.

Austin Area Plumbing for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$591
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 14

All 10 Google reviews tagged “Faucet installation”

Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

They are the kindest and most respectful guys. They show you the issue and what to look out for with future issues. Very respectful of your space and as quiet as they can be doing plumbing. Also they are hilarious and personable to talk with while in your home. Five stars

Toilet repairFaucet repairFaucet installation
Jenny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Star came out and replaced my mom's bathroom faucet. He was very nice and made sure she was happy with her new faucet. We really appreciate his great work!!

Faucet installationFaucet repair+ Responsiveness+ Quality
Danielle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Blake has been a phenomenal plumber. He has helped us throughout our renovation and we wouldn’t use anyone else!

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
BillieLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent highly recommend Garrett. Very professional.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had the pleasure of using Austin Area twice during the remodel of our bathroom. They were prompt and professional. they will be my plumbers of choice. I am happy to recommend their services for anyone needed plumbing repairs or installations. Blake was wonderful to work with. He was professional and polite.

Faucet installation+ Professionalism
A5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cobey Graves, was the ONLY person brave enough to get into our crawlspace to assess for damages and his rates are much more affordable than other plumbers. He genuinely cares and follows through with his word, needless to say: THANK YOU is an understatement!! We will def call Cobey at Austin Area Plumbing first for future projects!!

Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Quality+ Professionalism
Jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Faucet installationToilet repair+ Responsiveness+ Quality+ Professionalism
Lynne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repairPlumbing pipe repair+ Responsiveness+ Quality
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationShower repair+ Punctuality+ Quality+ Professionalism

Price

$346-22% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 47%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation33$1.2k–$2.8k
Plumbing leak detection26$205–$520
Plumbing pipe repair24$327–$942
Toilet repair23$228–$585
Water heater repair20$173–$655
Drain cleaning17$328–$517
Faucet repair16$133–$480
Toilet installation11—

Compare with

Surface Specialists of Austin logoSurface Specialists of AustinExperts Score 97Austin · 4.97★PlumbingPro Austin logoPlumbingPro AustinExperts Score 96Austin · 4.96★Austin's Greatest Plumbing logoAustin's Greatest PlumbingExperts Score 94Austin · 4.96★