Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Austin Area Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty89−1.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Austin Area Plumbing

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.9★ from 381 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin Area Plumbing is better than 95% of sink repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin Area Plumbing is better than 97% of sink repair services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Austin Area Plumbing is better than 89% of sink repair services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin Area Plumbing is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin Area Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin Area Plumbing is better than 73% of sink repair services.B
73

Reviews for your job

Customers hired Austin Area Plumbing for 8 kinds of job.

Austin Area Plumbing for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$687
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 9

All 4 Google reviews tagged “Sewer repair”

Dylan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Austin Area Plumbing is responsive, quick to arrive, and provide fair pricing for completing repairs. They’re the only plumber I use on my projects. Chelsea is also super friendly and helpful. Give them a call for any of your plumbing needs!

Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mycol F. And Mikey L. Jr. were very professional. They arrived on time, gave a good explanation of what the problems might be and provided a reasonable estimate on the spot. After gathering the necessary materials and completing the jobs they went over the repairs before providing an invoice for payment. I will definitely be Austin Area Plumbing again.

Plumbing pipe repairSewer repairToilet repair+ Responsiveness+ Punctuality+ Quality
Susie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mycol was very efficient, kind, & the work was clean. He was a tremendous help & very knowledgeable. He went above abs beyond to solve the problem. I will definitely use him again.

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
A5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cobey Graves, was the ONLY person brave enough to get into our crawlspace to assess for damages and his rates are much more affordable than other plumbers. He genuinely cares and follows through with his word, needless to say: THANK YOU is an understatement!! We will def call Cobey at Austin Area Plumbing first for future projects!!

Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Quality+ Professionalism

Price

$346-22% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 47%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation33$1.2k–$2.8k
Plumbing leak detection26$205–$520
Plumbing pipe repair24$327–$942
Toilet repair23$228–$585
Water heater repair20$173–$655
Drain cleaning17$328–$517
Faucet repair16$133–$480
Toilet installation11—

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