iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★827 Google reviews · 22 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$878typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Austin Moving Company 4.9 out of 5 based on 827 reviews, with the owner responding to 91 percent of them. Positive feedback highlights punctuality, efficient handling of belongings, and clear communication regarding arrival times and work procedures. However, several low-star reviews cite significant discrepancies between initial estimates and final bills, citing additional fees for packing materials and minimum hour charges that were not clearly explained upfront.
Google rating: 4.9 out of 5 from 827 reviews (98% five-star).
Reviews on this page: 828 Google reviews (804 with written comments, 57 with photos).
Owner responses: the business replied to 91% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Austin Moving CompanyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin Moving Company: 94/100 on this factor. Category median: 92.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin Moving Company: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin Moving Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin Moving Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin Moving Company: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
828 Google reviews we collected
4.9of 5
5 stars81498%
4 stars20%
3 stars10%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 804 written reviews
97%praise
Praise1,29997%
Complaints393%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price11343%
Reasonable13150%
Overpriced83%
Not sure83%
$878+8% vs typical furniture delivery
Middle half of what 226 customers paid ($569–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response33125%
Staff & attitude32825%
Quality & results26620%
Would recommend24018%
Communication695%
Price & value524%
Honesty & trust524%
What customers talk about
We read 804 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Charles and Nate, our movers, were so careful with our things and efficient too!”
“When I asked Anthony why he didn't call and inform us that the moving truck was 6 hours late, his answer was; " I am busy.”
“They were so efficient, kind, and really good at what they do.”
“When I finally reached the dispatcher, he was rude and inconsiderate.”
“They did an amazing job packing everything up and handled everything with care, if I ever need to use movers again soon I will definitely ask for them.”
“We also arrived at the new home approximately 45 minutes before the trucks despite being billed hourly, and multiple belongings were damaged.”
“5 stars and I would absolutely recommend this company to anyone.”
“I strongly recommend avoiding this company.”
“They were communicative with their arrival time, explained everything before getting started, were meticulous with wrapping our furniture for protecti…”
“There is ZERO communications between the sales folks and the operations.”
“You truly get what you pay for, and they were absolutely worth it!”
“We have sent over 5 emails and countless phone calls with NO call backs or emails to discuss all that went wrong with our move including being over charged.”
“We would definitely recommend them to anyone who needs reliable, hardworking movers.”
People customers mention
Charles91 reviews
Anthony64 reviews
Andy44 reviews
Fernando42 reviews
Mike37 reviews
Oscar35 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Austin Moving Company for 8 kinds of job. Pick one to see what they paid and said.
Eseoghene3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Alex and Z fast and efficient. They gave a break down of everything before starting and worked efficiently.
Natalie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Oscar’s team was an amazing team to work with. On time and really strong. Moved a monster of a hutch for me and could not have done it without them! So appreciate them. They rock. Will use yall again!
Paid $1,000–1,500Great priceSenior moving
Frank3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
They were on time, and started the clock after doing the assessment. They were courteous, professional and moved quickly. All items were handled with care. They were just as quick with off loading, and were patient with us. We changed up locations of some items and they were off loading. Would recommend for any local moving.
Paid $1,000–1,500Reasonable priceLocal moving
kyla3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Handsome, fast, nice respectful boys. I called the same day and they came in two hours. I appreciate them so much I had a lot of shit!
Samuel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Charles, Jordan, and Z were amazing! They were quick and careful with all the furniture and appliances. Definitely calling these guys back for my next move!!
Paid $500–1,000Great priceSenior moving
Raquel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I had an absolutely fantastic experience with Bobby and Oacar! Bobby and Oacar did an exceptional job from start to finish. They were professional, friendly, hardworking, careful with all of my belongings, and incredibly efficient throughout the entire move.
Thank you both for caring and doing an exceptional job!
Austin Moving Co. were absolutely fantastic! Charles and Nate, our movers, were so careful with our things and efficient too! Got it done within the quoted time
Response from the owner · 16 hours ago
Daniel, we’re really happy to hear Charles and Nate made your move such a great experience! Getting everything done within the quoted time while still taking proper care of your belongings is exactly the balance we want from our crews. We know how much our customers value their time and money, so it’s great to hear the guys delivered on both.
I’ll make sure Charles and Nate see your kind words and know their hard work was appreciated. Thank you for trusting Austin Moving Company with your move, Daniel. We truly appreciate you choosing our team and hope you’re settling into your new place comfortably!
Anna FergusonLocal Guide · 52 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Anna, we love hearing this! Charles and Nate are hardworking guys, and we're really glad they made such a great impression on you. It's always nice to hear that our customers appreciate not just the work our crews do, but the people behind it as well.
I'll make sure Charles and Nate see your kind words. Thank you for trusting Austin Moving Company with your move, Anna. We really appreciate you choosing our team!
Inspire Fitness1 reviewiTotal number of Google reviews Inspire has written across all businesses on Google Maps, not just this one.
Andy’s crew did an awesome job today! Very thorough and very careful with all of my belongings. Would use them again in a heartbeat.
Response from the owner · a day ago
We’re so happy to hear Andy and his crew did such a great job with your move! It’s especially nice to hear that the team was thorough and took the time to handle your belongings with care. That attention to detail is something we take seriously, and we’re glad it made a difference in your experience.
I’ll make sure Andy and his team see your kind words and know their hard work was appreciated. Thank you for trusting Austin Moving Company with your belongings. Knowing you’d use our services again in a heartbeat is one of the best compliments we can receive. We truly appreciate your support!
Eseoghene Igbru3 reviewsiTotal number of Google reviews Eseoghene has written across all businesses on Google Maps, not just this one.
Alex and Z fast and efficient. They gave a break down of everything before starting and worked efficiently.
Price assessment: Not sure
Price: $500–1,000
Services: Small furniture moving, Local moving, Oversized-item moving, In-state moving
Response from the owner · a day ago
Eseoghene, we’re really glad to hear Alex and Z took great care of your move! We know how important it is to understand the process and what to expect before getting started, so it’s great to hear the guys took the time to explain everything clearly and then got straight to work.
Being efficient while keeping our customers informed is exactly the kind of service we want to provide. I’ll make sure Alex and Z see your feedback and know their hard work was appreciated. Thank you for trusting Austin Moving Company with your move, Eseoghene. We truly appreciate you choosing our team!
Natalie Oliver3 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Oscar’s team was an amazing team to work with. On time and really strong. Moved a monster of a hutch for me and could not have done it without them! So appreciate them. They rock. Will use yall again!
Price assessment: Great price
Price: $1,000–1,500
Services: Senior moving
Response from the owner · a day ago
Natalie, we love hearing this! It sounds like Oscar and his team had quite the challenge with that monster of a hutch, and we're so glad they were able to get it moved for you! Large, heavy furniture takes strength, teamwork, and careful handling, so it's wonderful to hear the guys stepped up and made the whole experience easier.
I’ll make sure Oscar and his crew see your kind words and know how much you appreciated their hard work. We're also happy you felt you received great value for the service. Thank you for trusting Austin Moving Company with your move, Natalie. Knowing you'd choose us again means a lot, and we'd be happy to help you anytime!
Herman SorianoLocal Guide · 89 reviewsiTotal number of Google reviews Herman has written across all businesses on Google Maps, not just this one.
True professionals. Packed and moved 1 bedroom apartment in a few hours. Thank you Fernandos crew.
Response from the owner · a day ago
Herman, we’re really glad to hear Fernando and his crew took such great care of you! Packing and moving an entire one-bedroom apartment in just a few hours takes good teamwork and organization, so it’s great to know the guys worked efficiently and made the whole process easier for you.
I’ll personally make sure Fernando and his team see your kind words. Thank you for recognizing their professionalism and for trusting Austin Moving Company with both your packing and moving needs, Herman. We truly appreciate your support and hope you’re settling in comfortably at your new place!
Hazel Dhruve3 reviewsiTotal number of Google reviews Hazel has written across all businesses on Google Maps, not just this one.
Charles, Nate and Brian were absolutely amazing. It was a 10/10 experience, very smooth, very fast. They were so efficient, kind, and really good at what they do. Will definitely recommend them to anyone who needs moving. I am really glad to have had them as my movers during this pretty stressful time.
Price assessment: Great price
Response from the owner · a day ago
Hazel, we're so glad Charles, Nate, and Brian made a stressful stretch feel smooth and easy. Hearing that they were efficient and kind while moving you quickly is exactly what we aim for with every crew. We'll pass your kind words along to all three, and we're here whenever you need us again.
Megan Roessler6 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
oscar and anthony were amazing and did a great job
Response from the owner · a day ago
Megan, we’re so happy to hear Oscar and Anthony did such an amazing job with your move! It’s always great to know our crew made a positive impression and gave you an experience worth sharing.
I’ll make sure Oscar and Anthony see your kind words and know their hard work was appreciated. Thank you for trusting Austin Moving Company with your move, Megan. We truly appreciate you choosing our team!
ellesa rose1 reviewiTotal number of Google reviews ellesa has written across all businesses on Google Maps, not just this one.
Alex and Fernando were extremely kind, helpful and went above and beyond to make sure the moving process went smoothly for us. They did an amazing job packing everything up and handled everything with care, if I ever need to use movers again soon I will definitely ask for them. We are lucky to have gotten them!!
Services: Local moving
Response from the owner · 2 days ago
Ellesa, what a wonderful review to read! We’re so happy Alex and Fernando made your move such a positive experience. It means a lot to hear that they went above and beyond, treated you with kindness, and took the extra time to pack and protect your belongings properly. That level of care and attention is exactly what we want every customer to experience.
I’ll personally make sure Alex and Fernando see your kind words and know how much you appreciated their hard work. We’re just as lucky to have had the opportunity to help you! Thank you for trusting Austin Moving Company with your local move, Ellesa. We truly appreciate your support and would be happy to help you again whenever you need us!
Kathryn Tong5 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Alex and Fernando were super great! I could not recommend them enough!! Give them a raise!!! Worked so hard and were super nice
Response from the owner · 2 days ago
Kathryn, we love hearing this! It’s great to know Alex and Fernando made such a wonderful impression on you. They’re hardworking guys, and hearing that they were not only dedicated to getting the job done but also friendly and enjoyable to work with means a lot to us.
And we definitely heard you on the raise! I’ll make sure Alex and Fernando see your review and know how much you appreciated their hard work. Thank you for trusting Austin Moving Company with your move, Kathryn, and for such an enthusiastic recommendation. We really appreciate your support!
