Auto repair shop · Austin, TX · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty62−3.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#126 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★1,347 Google reviews · 18 photos
90%five-star reviews
4.57★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite friendly, professional staff, clear communication, fair pricing, and timely service for repairs ranging from oil changes to major diagnostics. The shop handles a variety of issues, including brakes, batteries, and engine problems, often resolving them within a single day. However, some reviewers report negative experiences involving rude phone interactions, missed appointments, and quality control issues where repairs failed shortly after completion or vehicles were returned with new problems.
Google rating: 4.8 out of 5 from 1,347 reviews (90% five-star).
Reviews on this page: 1,347 Google reviews (955 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Auto Repair Shop serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin's Automotive Specialists: 75/100 on this factor. Category median: 87.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin's Automotive Specialists: 66/100 on this factor. Category median: 83.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Austin's Automotive Specialists: 93/100 on this factor. Category median: 99.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin's Automotive Specialists: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin's Automotive Specialists: 62/100 on this factor. Category median: 100.B
62
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin's Automotive Specialists: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
1,347 Google reviews we collected
4.8of 5
5 stars1,21990%
4 stars534%
3 stars191%
2 stars91%
1 star473%
Praise vs complaints
Phrases our text analysis found in 955 written reviews
96%praise
Praise1,77796%
Complaints674%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2526%
Reasonable6264%
Overpriced55%
Not sure55%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38821%
Speed & response30617%
Honesty & trust29716%
Quality & results27415%
Price & value26714%
Would recommend17710%
Communication1357%
What customers talk about
We read 955 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone there was very professional and respectful.”
“The employee that answered the phone was rude, sarcastic and of no help.”
“They were very helpful in getting my car repaired and back to me on time.”
“My car was at their shop for 8 hrs and when I came to pickup hey said it'd be 30 mins more, and that was with it being a SLOW business day for them.”
“I have not come across such a genuinely honest, thorough (with extremely fair pricing) automotive staff in years.”
“So, I decided that I could not trust this shop with my car.”
“Always great service, the work was done fast, and at a good price!”
“After 3-4 years of working with them that’s enough poor service, I’m never going back.”
“The service was quick, right at my door, and a great fair price.”
“…comparable parts as they are most likely taking advantage on multiple overcharging points.…”
“Brayden and nathan was awesome with assistance and I recommend them 👍 💯 percent thanks.”
“Would highly recommend shopping around or talking to these folks about comparable parts as they are most likely taking advantage on multiple overcharg…”
“I was extremely impressed with the quality of communication and service.”
“Shady business, low quality work, bad communication.”
People customers mention
Andy92 reviews
Cannon24 reviews
Justin24 reviews
Brandon10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Austin's Automotive Specialists for 8 kinds of job. Pick one to see what they paid and said.
Monte6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Everyone there was very professional and respectful. They were very helpful in getting my car repaired and back to me on time. This really helped me since I had other commitments. Thank you for a very good experience.
Reasonable priceAuto maintenance
Schrielle9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Broke down and the gentlemen at the shop helped me with absolute amazing grace and speed. They couldnt fix the issue but they diagnosed it and helped me out. Could not be more grateful.
Linda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brayden and nathan was awesome with assistance and I recommend them 👍 💯 percent thanks.
Mary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Courteous, trustworthy, quality and timely work. I will depend on this company again.
Reasonable price
josh4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Tried to call to get a quote for an auxiliary battery replacement. The employee that answered the phone was rude, sarcastic and of no help. I say I’m calling to see about getting my auxiliary battery replace, he replies “ha Uh yeah”. I’m like ok that was a little rude but I don’t say anything. I reply oh sorry when…
Not sureBattery
Trill_o_bite3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Took my car in without an appointment due to a sudden vehicular emergency, a blown radiator; had me out the door end of next day. Brandon & Julian in particular were very courteous and helpful
Everyone there was very professional and respectful. They were very helpful in getting my car repaired and back to me on time. This really helped me since I had other commitments. Thank you for a very good experience.
Price assessment: Reasonable price
Services: Auto maintenance
Response from the owner · a day ago
Hi Monte, your kind words mean a lot to us, and we’re glad our team delivered professional, respectful service. It’s great to know we could help get your car repaired on time and make things easier with your commitments—thanks for choosing GreatWater Garages.
Schrielle Standish (Spawn)9 reviewsiTotal number of Google reviews Schrielle has written across all businesses on Google Maps, not just this one.
Broke down and the gentlemen at the shop helped me with absolute amazing grace and speed. They couldnt fix the issue but they diagnosed it and helped me out. Could not be more grateful.
Response from the owner · 4 days ago
Hi Schrielle, your kind words mean a lot to us and we’re glad the team could diagnose the issue and help with care and speed. Thank you for trusting Austin's Automotive Specialists - William Cannon, and we appreciate the chance to assist when you needed it most. We’re grateful for the opportunity and hope to help you again anytime you need us.
Regino Ortega5 reviewsiTotal number of Google reviews Regino has written across all businesses on Google Maps, not just this one.
Hi Regino, Thanks for sharing this kind feedback; we’re glad our friendly team and a successful oil change made for a smooth visit. We appreciate you choosing Austin's Automotive Specialists - William Cannon and look forward to helping you again.
Linda Johnson5 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Brayden and nathan was awesome with assistance and I recommend them 👍 💯 percent thanks.
Response from the owner · a week ago
Hi Linda, Brayden and Nathan will be so glad to hear this! Thanks for recommending us and for choosing Austin's Automotive Specialists - William Cannon.
Mary McCarthy7 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Courteous, trustworthy, quality and timely work. I will depend on this company again.
Price assessment: Reasonable price
Response from the owner · a week ago
Hi Mary, thank you for sharing such kind feedback and for trusting Austin's Automotive Specialists with your vehicle. We’re glad our courteous, quality, and timely service earned your confidence, and we look forward to helping you again.
josh b4 reviewsiTotal number of Google reviews josh has written across all businesses on Google Maps, not just this one.
Tried to call to get a quote for an auxiliary battery replacement. The employee that answered the phone was rude, sarcastic and of no help. I say I’m calling to see about getting my auxiliary battery replace, he replies “ha Uh yeah”. I’m like ok that was a little rude but I don’t say anything. I reply oh sorry when I was making an appointment I didn’t see the option for that. He replies “ for what a battery?” In a very condescending tone. Of course I told him he wasn’t getting my business and needed to learn how to communicate better. To change an auxiliary battery involves removing several important car parts, either way you go about it. It’s not a simple battery replacement. When I call a business with a question I expect a professional response, not a rude, condescending employee who obviously wasn’t trained properly. Do better.
Price assessment: Not sure
Services: Battery
Trill_o_bite3 reviewsiTotal number of Google reviews Trill_o_bite has written across all businesses on Google Maps, not just this one.
Took my car in without an appointment due to a sudden vehicular emergency, a blown radiator; had me out the door end of next day. Brandon & Julian in particular were very courteous and helpful
Response from the owner · a week ago
Hi Trill, thank you for sharing this great experience with us. Brandon and Julian will be glad to hear their courtesy and help made such a difference, and we’re happy we could get you back on the road quickly.
J DodsonLocal Guide · 22 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Great communication, easy to work with. Fair prices. Trustworthy. What more can you ask for with your mechanics
Services: Electrical repair
Response from the owner · 2 weeks ago
Hi J, thanks for the kind words and for trusting Austin's Automotive Specialists - William Cannon. We’re glad our communication, pricing, and service earned your confidence, and we look forward to helping again.
Van AldridgeLocal Guide · 7 reviewsiTotal number of Google reviews Van has written across all businesses on Google Maps, not just this one.
Hey Everyone,
I don't often take the time to write reviews, but I simply had to for this exceptional business. I was traveling from Maryland to Arizona, with a stop in Austin to see my kids. Not far outside of Austin my truck developed heating issues. The truck is a 2008 Ram 1500 with a ton of miles (230,000+), and I thought it's time might have come to an end, which would have been a nightmare in the middle of a cross country move. However, Andy & the crew at Austin Automotive worked a miracle and got me back on the road. I am beyond grateful.
I have not come across such a genuinely honest, thorough (with extremely fair pricing) automotive staff in years.
If you live in Austin and need any automotive maintenance or repairs, you'll be doing yourself a huge favor by taking your vehicle to Austin Automotive Specialists.
Response from the owner · 3 weeks ago
Hi Van, what a wonderful story to hear — we’re grateful Andy and the crew could get your Ram back on the road during such an important trip. Thank you for trusting Austin's Automotive Specialists with your truck; we’re honored by your kind words and wish you safe travels ahead.
Carlos Martinez7 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
