How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty62−3.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREAustin's Automotive Specialists
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 1,347 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Austin's Automotive Specialists for 8 kinds of job.
Austin's Automotive Specialists for auto maintenance
Clear ✕All 58 Google reviews tagged “Auto maintenance”
Everyone there was very professional and respectful. They were very helpful in getting my car repaired and back to me on time. This really helped me since I had other commitments. Thank you for a very good experience.
Excellent costumer, friendly services.
Charlie, Julian and Ruben took excellent care of me for my first visit at the shop. I decided to work with them because I also have a friend who used to work at one of these locations. I was extremely impressed with the quality of communication and service. I brought my 2010 Audi A4 in thinking it could be at the…
I have a little more knowledge about cars than some, and unfortunately, we’ve had some less-than-great experiences with automotive shops here in Austin. So when I say that Julien and the technicians who worked on my car absolutely made my heart happy, I mean it! They were incredibly helpful, took the time to truly…
These guys are pretty awesome. They took on inspections and repairs that Firestone did not want to or were negligent on. I was finally able to get my car maintained and back to great running condition. Thanks guys for all y’all did.
I trust this shop 100%! I've been coming here for years with multiple vehicles and the experience is always above and beyond. There is a reason these guys are always so busy. Andy really makes you feel comfortable and confident that he's going to take good care of your vehicle. I would recommend them to everyone!
I took my daughter's car to midas for a simple oil change. They had me come to the back and look under her car and tried explaining all the things wrong with the vehicle. We just purchased the vehicle 6 months before and had it looked over throughly and no problems. They tried telling me it had $2500 worth of axle…
Unfortunately, I have to change my review. I had my 60K scheduled here, and they only had 1 issue with my vehicle; fuel induction service. I assumed that would help my vehicle, so I gave the OK to my partner who had taken my vehicle for me, and he told them I wanted it done. Now, at 62k miles, I had squeaky brakes…
Highly recommend Andrew, Brandon and crew. Eddie and Marie took care of me well. Highly recommended esp over dealer!
I purchased a used high mileage Ford E150 and brought it to Austin's Automotive Specialists for a oil change. Brandon was really nice, they checked the condition of the van and told me it was well taken care of by the previous owner. Straight forward and honest. Definitly coming back to them for future repairs.
They are wonderful! I wouldn't go anywhere else. The Austin Automotive Team is trustworthy, reliable, hardworking and professional.
My factory required maintenance due included several system inspections along with an oil change and tire rotation. My car passed all of them. They used the oil & filter I provided for a reduced price. The tire rotation was free with the oil change. They replaced my cabin filter with the one I provided. Everything…
Friendly staff. Quality work.
Took my truck yesterday to have them check out why my brakes went completely out. Another shop had diagnosed it properly, but I trust Austin Automotive more. Sure enough, it was related to a big recall for F150s and they did the research for me and even printed the documentation so I can take it to the dealer. Oh,…
I had my Mercedes serviced at the William Cannon location. I had an appointment & as soon as I arrived the technician started working on my car. Maria at the front desk was polite, helpful and kept me informed on the time frame of when the job would be complete because I had an event scheduled that I needed to…
I towed my car to Austin Automotive Specialists with limited knowledge after being quoted $900 by another shop for a new starter. After my new diagnostic, they relayed that it was actually my starter fuse that needed replacing, which saved me over $600. They were quick to make sure I was taken care of (this was…
Quality work with great prices. About a year ago, I called them to look into an oil leak on my car that I recently had brought to the dealership for an oil change. They said that the dealership probably forgot to tighten the oil plugs, and I should bring it back to them because they would do it for free. They were…
Always a straight forward process from the team. They don’t try to upsell unnecessary items. I asked them to look at my brake pads and they gave objective measurements and likely timeline for replacement. They also talked thru their rationale for replacing vs machining rotors based on my year make and model. I…
Tim was awesome, got my car back on the road after it had been sitting for a while and even helped me keep it within my budget. Will definitely use them in the future.
Radiator replacement, and wheel barring.
Scheduled an appointment and was a very efficient transaction. Work was done promptly and the staff were very courteous. I will be back for all of my other needs.
I went in just for an oil change and they went above and beyond to check out everything. They send you pictures of the ware and tear that they recommended being replaced. Which I say is a plus. This was my first time and the trust they gain on my first visit is greatly appreciated. My car is driving great. I had an…
We have used Austin Automotive for years. Andy and his crew have always been great. Nothing us hidden from you.
They are the only people we trust with our cars. They always make recommendations that help save money in the long run! We are very loyal to this team and are thankful that they are keeping us safe!
Very nice and professional staff. They were able to service my car quickly and efficiently. I will be going back for all my car repairs.
Dan is extremely kind and accommodating when you call to schedule an appointment. Asks many questions to best understand what our need was for service. Thoroughly explained what the diagnostic process found and what the sequence of events would be to do repairs. First time ever I have received photos of my car and…
One of the best shops in town in my opinion. Knowledgeable, Honest, quick and willing to go beyond to help you resolve issues. I recommend this place to all my friends
Extremely helpful. Answered all of my questions and kept me updated during the process. Also do not cut corners!
I have never been disappointed by AAS on William Cannon. I keep coming to them even though other businesses/locations are closer to me because of their amazing service. They are super busy because they’re so good but they always are able to accommodate me. I would recommend planning ahead for your regular…
Andy is highly knowledgeable- they keep records well so easy to check when the wipers were replaced last- friendly, honest and prompt. The only place I take my car for it’s maintance and repairs
I’ve been having issues with a truck I just recently bought from a used car dealership who “pride themselves on knowing trucks and selling only the best quality trucks” but apparently the truck I bought was not in that category. I knew something was off and wanted an expert opinion with honest intentions. The guys…
I been going to this location since 2012 I've took every car I've had since then to this location. Andy has always been honest and up front with me as far as my car needs and all that. Honestly he's probably the reason I continue to take my car their and now my wife's car. But on my last visit I felt like the quote…
Very fast, affordable, professional. Andrew even took my car to get it state inspected, thanks again Andrew - you are awesome. I’m sure to be back.
Austin's Automotive Specialists are the real deal. Knowledgeable and honest! Such a relief to find a locally-owned business. I was looking for a new vehicle repair shop as the local company I used for 20+ years was sold. I will definitely be getting all my vehicle service needs handled by AAS.
I feel lucky to live across the street and have such a great place to take my car. Andy and his crew are the best!!! It's nice to have a place to take your car and you know they are trustworthy and I feel that I am always treated special.
Excellent staff. They also finished earlier than estimated.
Nice people. Had an alignment done here and it was priced reasonably. They include a 6 month warranty which is nice. 4 stars out of 5 because a synthetic oil change was almost $130. I’ve gotten several synthetic oil changes from reputable shops for less than $100 so I’ll be getting oil changes elsewhere but for…
We have an older vehicle that is kept for sentimental reasons which my oldest drives and Andy always takes the best care of us and keeps him safe. We originally came here because it was very close by, but we really stumbled upon a gem of a place. They care and always go above and beyond and it feels like the old…
Very efficient honest and a great price no matter the location.
I had a major leak on an engine oil VTC strainer cover that resulted to an oil spill all over my engine. A friend recommended Austin Automotive & I'm so grateful. Although I had to wait over a week for an open appointment slot, it was worth the wait. From the time I walked in until the time I picked up my car, they…
Been bringing my car here after having a few bad experiences at Lamb’s. These people are amazing! Excellent service and kind, thoughtful, and thorough explanations for all of my questions and concerns. I know “honest” and “mechanic” generally means the opposite when used in the same sentence, but this place really…
Great experience. Felt the pricing was fair, the facility was clean and organized, there was clear and consistent communication. highly recommend!
Alignment
My daughter broke down, They were very professional and expeditious with the repairs.
Great service. A team leader and team that does great work and comes with honesty.
Honest, reliable service. Andy was great to work with, prioritized a huge job to get my car back to me in one day.
Andy and his team did a fantastic job! Thank you Andy!
Great experience here. I use them for all my auto maintenance and find them to be honest and the prices to be fair.
Can't say enough good things about the team at Austin Automotive Specialists. They're a pleasure to work with and I'm confident that they're going to steer me in the right direction when it comes to maintaining my vehicle. The only knock against the South Austin location is not being able to do state inspections,…
My truck has been taken care of exclusively by Austin Automotive Specialists for over a decade now. They do great work and are incredibly knowledgeable and helpful. You can always trust them, Andy and Doug at the front desk were nothing short of amazing when it comes to customer service. Will never go anywhere else!
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 203 | — |
| Oil change | 143 | — |
| Steering & suspension repair | 65 | — |
| Brakes | 65 | — |
| Wheel alignment | 61 | — |
| Auto maintenance | 58 | — |
| Engine repair | 58 | — |
| Auto engine diagnostic | 45 | — |
