How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty62−3.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREAustin's Automotive Specialists
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 1,347 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Austin's Automotive Specialists for 8 kinds of job.
Austin's Automotive Specialists for general repairs & maintenance
Clear ✕All 203 Google reviews tagged “General repairs & maintenance” · showing 20
Charlie, Julian and Ruben took excellent care of me for my first visit at the shop. I decided to work with them because I also have a friend who used to work at one of these locations. I was extremely impressed with the quality of communication and service. I brought my 2010 Audi A4 in thinking it could be at the…
Ruben & Julian were both very helpful at the front desk. They answered all my questions and price was good. Everyone in the shop was friendly and the place felt welcoming.
I really appreciate how honest this business is. They were efficient and had my car ready the same day.
I've gone to Austin Automotive twice when my regular mechanic couldn't address a specific issue. I have a 15 year old car that I am keeping as long as possible. In both cases, the team was really transparent about any limitations they might have - i.e. setting proper expectations. In both cases they knocked it out…
I recently had my car repaired here. I found them to be upfront, honest and fair priced. Will definitely use them again and would recommend them to my friends and family.
Love this place! They work quickly and thoroughly. I’m risk-averse and not very knowledgeable about cars, but they never oversold or upcharged me like some other places. Thanks for taking care of my car!
These guys are pretty awesome. They took on inspections and repairs that Firestone did not want to or were negligent on. I was finally able to get my car maintained and back to great running condition. Thanks guys for all y’all did.
Professional, honest, and great customer service. I highly recommend taking your car here.
I trust this shop 100%! I've been coming here for years with multiple vehicles and the experience is always above and beyond. There is a reason these guys are always so busy. Andy really makes you feel comfortable and confident that he's going to take good care of your vehicle. I would recommend them to everyone!
Very friendly staff, professional , and timely! Got me in and out quickly and did great work!
No time wasted! They are punctual and courteous.
Great work on my truck! Thank you Automotive Specialists!
Friendly staff. Quality work.
Took my truck yesterday to have them check out why my brakes went completely out. Another shop had diagnosed it properly, but I trust Austin Automotive more. Sure enough, it was related to a big recall for F150s and they did the research for me and even printed the documentation so I can take it to the dealer. Oh,…
I called the auto service department and told them I had an oil leak. They told me to come in - set an appt - the service is great. Austin Auto Spec. is the only place I have taken my car in about 7 years. Deal with auto business only.
I had my Mercedes serviced at the William Cannon location. I had an appointment & as soon as I arrived the technician started working on my car. Maria at the front desk was polite, helpful and kept me informed on the time frame of when the job would be complete because I had an event scheduled that I needed to…
32yo agreeable female, with zero car knowledge and a litany of past exploitative experiences with car mechanics, my faith in honest mechanics has been restored!! I dealt with Marie from front shop mainly over the phone & my mechanic was Andy. I had been given a faulty alternator from Midas up the road and…
Service was prompt, professional and thorough. I received a fair quote and the customer service experience was excellent. Thank you so much!
This team is terrific to work with. Everything was reviewed ahead of time. I’m so glad I found someone in South Austin that I can trust.
Quality work with great prices. About a year ago, I called them to look into an oil leak on my car that I recently had brought to the dealership for an oil change. They said that the dealership probably forgot to tighten the oil plugs, and I should bring it back to them because they would do it for free. They were…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 203 | — |
| Oil change | 143 | — |
| Steering & suspension repair | 65 | — |
| Brakes | 65 | — |
| Wheel alignment | 61 | — |
| Auto maintenance | 58 | — |
| Engine repair | 58 | — |
| Auto engine diagnostic | 45 | — |
