How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty62−3.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCOREAustin's Automotive Specialists
Austin, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 1,347 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Austin's Automotive Specialists for 8 kinds of job.
Austin's Automotive Specialists for general repairs & maintenance
Clear ✕All 203 Google reviews tagged “General repairs & maintenance” · showing 40
Charlie, Julian and Ruben took excellent care of me for my first visit at the shop. I decided to work with them because I also have a friend who used to work at one of these locations. I was extremely impressed with the quality of communication and service. I brought my 2010 Audi A4 in thinking it could be at the…
Ruben & Julian were both very helpful at the front desk. They answered all my questions and price was good. Everyone in the shop was friendly and the place felt welcoming.
I really appreciate how honest this business is. They were efficient and had my car ready the same day.
I've gone to Austin Automotive twice when my regular mechanic couldn't address a specific issue. I have a 15 year old car that I am keeping as long as possible. In both cases, the team was really transparent about any limitations they might have - i.e. setting proper expectations. In both cases they knocked it out…
I recently had my car repaired here. I found them to be upfront, honest and fair priced. Will definitely use them again and would recommend them to my friends and family.
Love this place! They work quickly and thoroughly. I’m risk-averse and not very knowledgeable about cars, but they never oversold or upcharged me like some other places. Thanks for taking care of my car!
These guys are pretty awesome. They took on inspections and repairs that Firestone did not want to or were negligent on. I was finally able to get my car maintained and back to great running condition. Thanks guys for all y’all did.
Professional, honest, and great customer service. I highly recommend taking your car here.
I trust this shop 100%! I've been coming here for years with multiple vehicles and the experience is always above and beyond. There is a reason these guys are always so busy. Andy really makes you feel comfortable and confident that he's going to take good care of your vehicle. I would recommend them to everyone!
Very friendly staff, professional , and timely! Got me in and out quickly and did great work!
No time wasted! They are punctual and courteous.
Great work on my truck! Thank you Automotive Specialists!
Friendly staff. Quality work.
Took my truck yesterday to have them check out why my brakes went completely out. Another shop had diagnosed it properly, but I trust Austin Automotive more. Sure enough, it was related to a big recall for F150s and they did the research for me and even printed the documentation so I can take it to the dealer. Oh,…
I called the auto service department and told them I had an oil leak. They told me to come in - set an appt - the service is great. Austin Auto Spec. is the only place I have taken my car in about 7 years. Deal with auto business only.
I had my Mercedes serviced at the William Cannon location. I had an appointment & as soon as I arrived the technician started working on my car. Maria at the front desk was polite, helpful and kept me informed on the time frame of when the job would be complete because I had an event scheduled that I needed to…
32yo agreeable female, with zero car knowledge and a litany of past exploitative experiences with car mechanics, my faith in honest mechanics has been restored!! I dealt with Marie from front shop mainly over the phone & my mechanic was Andy. I had been given a faulty alternator from Midas up the road and…
Service was prompt, professional and thorough. I received a fair quote and the customer service experience was excellent. Thank you so much!
This team is terrific to work with. Everything was reviewed ahead of time. I’m so glad I found someone in South Austin that I can trust.
Quality work with great prices. About a year ago, I called them to look into an oil leak on my car that I recently had brought to the dealership for an oil change. They said that the dealership probably forgot to tighten the oil plugs, and I should bring it back to them because they would do it for free. They were…
I went for an oil change. They did not use the manufacturer‘s recommended oil. They used an oil that is compatible but can only be used in “one off” instances (this oil is thicker). This is fine but I brought my car in earlier than the required oil change date. Using a more viscous oil kinda defeats the purpose…
Adjusting my five star review from four years ago to account for the Greatwater 360 takeover of this business. Over the last 12 months cost has gone through the roof and value has plummeted. Service is still about the same, which I'm grateful for. One upside of the takeover is better technology for booking services.…
Great work!
I cannot recommend this mechanic shop enough. Brandon and Andy are trustworthy and very communicative. I went twice in two weeks for two separate issues and before I even came in, they were texting me with advice. I swoon for a great custom service experience and they exceeded that. I will bring all of my cars here!
They are always good at communicating what they find and helping me prioritize (to for my time and budget) services. They have been very helpful for both major and minor problems and refer me elsewhere when needed.
Been using them for several years. Always honest, reasonable and timely. Can’t beat that in a mechanic. Simply cannot beat it.
Great service as always. I really appreciate how they take the time to go over issues in depth. Customer service is absolutely exceptional. I always recommend Austin's Automotive.
Tim was awesome, got my car back on the road after it had been sitting for a while and even helped me keep it within my budget. Will definitely use them in the future.
Brake Job done right - along with oil change - 2015 Tundra with 118K miles
Andy is honest and thurogh and kind. Mechanics seem to be aware and proffessiomal. Thank you Andy Robert K.
My second visit. They did not disappoint. Highly recommend.
Best service team!!!
I love this place. It’s my go-to place for all my car’s maintenance.They are honest and do a great job with my car every time. Highly recommend.
Andy is incredible. This is the best experience I’ve ever received with my car. Andy and his team have been a saving grace for me!!!!
When I went in here with my RAM Promaster City I had a simple problem that was fixed easily and quickly. What impressed me more was listening to their staff speak with another customer. They determined the problem with this woman's car and gave her an estimate of the repairs. She was short on cash and asked if she…
Great service. Alll work done on time and as scheduled. Nice people. I am really happy with their service.
Real honest professionals here. They talked me out if work, twice because of certain circumstances with my car. Great folks!
Andy and his crew always give us great service and went above and beyond to help with vehicle issues at a fair price
Andy @ Austin Automotive makes me feel like family. We take all of our cars there for our maintenance and urgent care needs. He has always provided us with honest recommendations and time frames for those recommendations. I have been with Austin Automotive for 20 yrs and counting. I wonder what I will do when Andy retires.
I have been coming here for over 10 years for each of my vehicles. I will not let anyone else touch my cars. Andy and all the team at Austin Automotive Specialists are honest, hardworking straight shooters who stand behind their craftsmanship. Car repairs can be stressful, but they always take care of their patrons…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 203 | — |
| Oil change | 143 | — |
| Steering & suspension repair | 65 | — |
| Brakes | 65 | — |
| Wheel alignment | 61 | — |
| Auto maintenance | 58 | — |
| Engine repair | 58 | — |
| Auto engine diagnostic | 45 | — |
