iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 23 sink repair servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★339 Google reviews · 24 photos
99%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$502typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Austin's Greatest Plumbing five stars based on 339 reviews, with the owner responding to ninety percent of them. Customers frequently cite punctuality, clear communication, and reasonable pricing for services like water heater replacement, leak repair, and fixture installation. Technicians are noted for explaining repairs and testing work before leaving. The primary criticism involves missed appointments due to small staffing, with isolated complaints alleging unnecessary repairs or lack of transparency regarding diagnostics.
Google rating: 5.0 out of 5 from 339 reviews (99% five-star).
Reviews on this page: 338 Google reviews (324 with written comments, 15 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 20, 2026.
Service: Sink Repair Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other sink repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Austin's Greatest PlumbingSink Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin's Greatest Plumbing: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin's Greatest Plumbing: 92/100 on this factor. Category median: 88.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 89.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin's Greatest Plumbing: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin's Greatest Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin's Greatest Plumbing: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
338 Google reviews we collected
5.0of 5
5 stars33399%
4 stars21%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 324 written reviews
99%praise
Praise76399%
Complaints91%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2837%
Reasonable3344%
Overpriced34%
Not sure1115%
$502+14% vs typical sink repair services
Middle half of what 48 customers paid ($271–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response18624%
Staff & attitude18123%
Quality & results14118%
Would recommend9512%
Price & value709%
Communication699%
Honesty & trust304%
What customers talk about
We read 324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…re checking the water flow, they realized another issue and fixed it right away - even when it would’ve been easier for them to glaze over it after a…”
“I called them for a slow-draining sink.”
“Both were professional, efficient, and made sure everything was working properly before leaving.”
“n they were checking the water flow, they realized another issue and fixed it right away - even when it would’ve been easier for them to glaze over it…”
“As a result, I paid Austin’s Greatest Plumbing approximately $400 just to have a hole cut in my wall, and now I also have to pay to repair the damaged drywall.”
“I would absolutely recommend Austin’s Greatest Plumbing to anyone dealing with a plumbing emergency.”
“Both went above and beyond, were a pleasure to work with and finished at a reasonable price.”
“They even explained to me what they repaired and why it needed to be repaired.”
“I would definitely recommend this company to anyone looking for reliable plumbing services!”
People customers mention
Star34 reviews
Gio18 reviews
Jason17 reviews
Romie7 reviews
Ezoren7 reviews
Carson7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Austin's Greatest Plumbing for 8 kinds of job. Pick one to see what they paid and said.
RobertLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Star and Jonathan saved our butts last minute on a Friday evening. Both went above and beyond, were a pleasure to work with and finished at a reasonable price. Recommend.
Paid $400–600Reasonable pricePlumbing leak repair
BurrellLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Having a plumbing leak in its self is stressful along but, when you have a team Bryan and Ezoren from Austin's Grestest Plumbing the problem is much easier to face. These two men explained and showed me the problem and the fix plus tested their work before leaving. Both were very respectful men and I refer others to AGP.
TimothyLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service explained everything that was needed and would be completed and at a lower cost than other plumbing companies were quoting. Thank you Star
Paid $2,000+Reasonable priceToilet repair
Tu15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Star was a boss! Very knowledgable, friendly, and went above and beyond to teach me more about my issues with my pipes and water heater.
Great company—they were communicative and punctual!
Paid $200–400Reasonable priceFaucet repair
MarcieLocal Guide · 89 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I'm so happy PreFix set us up with Austin's Greatest Plumbing! We had a persistent plumbing issue and didn't know what to do, but Star assessed our situation masterfully and cut through our options to give us the best possible solution, and he installed it with great skill and at a reasonable price. The owner and…
Paid $400–600Reasonable priceToilet installation
Brendan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Star showed up- same day- explained the issue, offered a fair price and went above and beyond fixing for me. Very happy with the service and stoked to have found a great plumber.
Star and Jonathan are awesome! They got us fixed right up. When they were checking the water flow, they realized another issue and fixed it right away - even when it would’ve been easier for them to glaze over it after a long day of work. Top notch service, highly recommend.
This company is my new go-to. Caleb and Star came to my home and did an excellent job fixing the toilets in my home. Caleb repaired the master bath’s toilet and Star repaired the upstair’s bath. Both were professional, efficient, and made sure everything was working properly before leaving. They even explained to me what they repaired and why it needed to be repaired. I really appreciate both of their quality of work and attention to detail. I would definitely recommend this company to anyone looking for reliable plumbing services!
Price assessment: Reasonable price
Services: Toilet repair
Paxton Singh1 reviewiTotal number of Google reviews Paxton has written across all businesses on Google Maps, not just this one.
We are very happy with the job that Romie & Bryan did with the replacement of our old pressure reducing valve. Their work was clean, timely, and thorough. It was a pleasure to work with them.
Olivia McHorris4 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
