Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Austin's Greatest Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Austin's Greatest Plumbing

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 23 sink repair services · 5.0★ from 339 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Austin's Greatest Plumbing is better than 95% of sink repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Austin's Greatest Plumbing is better than 92% of sink repair services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Austin's Greatest Plumbing is better than —% of sink repair services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Austin's Greatest Plumbing is better than 93% of sink repair services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Austin's Greatest Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Austin's Greatest Plumbing is better than 100% of sink repair services.A
100

Reviews for your job

Customers hired Austin's Greatest Plumbing for 8 kinds of job.

Austin's Greatest Plumbing for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$328–$517
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 13 Google reviews tagged “Drain cleaning”

RachaelLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Star and Jonathan are awesome! They got us fixed right up. When they were checking the water flow, they realized another issue and fixed it right away - even when it would’ve been easier for them to glaze over it after a long day of work. Top notch service, highly recommend.

Great priceToilet repairDrain cleaningShower repair
that3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

star was amazing. came in did his thing , DIDNT LEAVE A MESS, and came on a saturday. thanks for getting us straightened out on 1300 quail

Drain cleaningGarbage disposal repair
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My service crew was very good about handling complex situation involving multiple owners in an HOA condominium

Not sureDrain cleaningPlumbing leak detection
Myst2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Star and Brian came out to handle an issue with the toilet. Both were knowledgeable, quick, and thorough. 10 out of 10 no complaints and will use them again.

Paid $400–600Reasonable priceToilet repairDrain cleaning
Kyle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Star came out today and knocked out a clogged drain/AC condenser line in a matter of minutes. He also improved a different nearby sink too, simply because he could. It was a great experience and I would definitely call on them again. Thanks, Star!

Paid $200–400Great priceDrain cleaning
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Star did super job cleaning my drain. A+++ all the way. Highly recommend.

Paid $200–400Great priceDrain cleaning
ElLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

I am extremely disappointed in the lack of transparency and the "scare tactics" used by this company. I called them for a slow-draining sink. They first insisted on a full re-pipe under the sink to fix a leak "the right way." Once that was paid for and finished, the technician claimed the kitchen sink line appeared…

Paid $1,000+OverpricedDrain cleaning
GourmandLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Today Star with Austin's Greatest Plumbing gave me a house call to see about this locked drain which also was not draining correctly. He called before coming which I asked for since my place is hard to find and he called me when he arrived on our property. He was very personable and answered all my questions. He…

Paid $100–200Great priceDrain cleaning
Ellen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I made a sad choice involving tofu and the garbage disposal that not only clogged a pipe but set off the alarm on the mysterious sewage pump thing in the front yard. Star from America's Greatest Plumbing came out the same day. He quickly and calmly cleared the blocked pipe and ensured that the scary pump is…

Paid $500–600Great priceDrain cleaningService not listed
Lyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Gary was very professional and helpful. Connected us with his preferred water damage repair company who were great too. Very reasonable pricing too. Thanks Gary

Paid $700–800Great priceDrain cleaningPlumbing leak detectionPlumbing leak repair
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Star did an awesome job. He was very personable and got the job done quickly.

Paid $200–300Reasonable priceDrain cleaning
Caitlin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe came to help clear our drain and was the third person to try. He effortlessly knew what to do, stayed long enough to test multiple times we wouldn’t run into the clog again, and explained what was happening and why the build up occurred. Could not recommend Joe and Austin’s Greatest Plumbing enough. They are…

Drain cleaning
Mason3 months ago★★★★★

Rating only, no written review.

Paid $200–400Great priceDrain cleaning

Price

$502+14% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 44%Overpriced 4%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair24$228–$585
Water heater installation16$1.2k–$2.8k
Drain cleaning13$328–$517
Plumbing leak detection13$205–$520
Plumbing leak repair11$352–$1.1k
Faucet repair11$133–$480
Plumbing pipe repair9$327–$942
Water heater repair6$173–$655

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